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Subaru of Gwinnett
Duluth, GA
5,026 Reviews
Welcome! We are thrilled to finally be in our brand new state-of-the-art facility while repurposing our old building at 2920 Satellite Blvd for Subaru Certified Pre-Owned & Pre-Owed Vehicle sales.
From Duluth to Lawrenceville. Alpharetta to Roswell. Even Atlanta, Cumming, Kennesaw, Columbus, and Macon; Subaru customers come from all over to buy, lease and service their Subaru at Subaru of Gwinnett. No wonder why, year after year, Gwinnett is the first choice to fulfill all of your Subaru needs. Conveniently located off of I-85!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 5,026 reviews
September 14, 2013
The Sales Personnel was very helpful and enthusiastic in explaining the car features (I do not get that much from other car dealers for different brand that I surveyed). It helped me in making decision to g explaining the car features (I do not get that much from other car dealers for different brand that I surveyed). It helped me in making decision to go for Subaru Forrester. I am happy with my purchase. It is a good car and a good dealership. More
by borobudurws
September 09, 2013
Not your typical car buying experience. No pressure, no haggling, no doubt. This was not only the absolute best car buying experience I have ever had (And I have many close friends that own dealerships wh haggling, no doubt. This was not only the absolute best car buying experience I have ever had (And I have many close friends that own dealerships whom I have bought cars from), but probably the best consumer experience I have had buying anything . . . ever. They did what I asked. They did what they said they would do. Marvelous! Love the staff. Love the dealership. Love the Subaru CrossTrek. Subaru Gwinnett - you're doing it right! Keep it up! More
by lanceharger
September 08, 2013
Coming into the dealership, I had aims in looking at a Impreza WRX. The employees within the dealership were super friendly and very patient to work with. The employees I worked with were very thorough in Impreza WRX. The employees within the dealership were super friendly and very patient to work with. The employees I worked with were very thorough in explaining the details regarding the sale and provided me with options that worked in my case. More
by Fly1nP4nda
Employees Worked With
August 28, 2013
My experience was great because of an amazing salesperson who listened and answered my questions. Trina went the extra mile to call and inquire . Thanks For the Experience!!! who listened and answered my questions. Trina went the extra mile to call and inquire . Thanks For the Experience!!! More
by sandywright
Employees Worked With
Trina Richardson-Mack
August 28, 2013
I had a great experience purchasing my new Crosstrek at Subaru of Gwinnett from Swindia (and Mike, the sales manager). They were very straightforward, fair, and friendly. We ended up settling on a great Subaru of Gwinnett from Swindia (and Mike, the sales manager). They were very straightforward, fair, and friendly. We ended up settling on a great price that I felt was really fair. I would definitely recommend this dealership to any friends interested in purchasing a new Subaru. More
by mcbaker0902
August 18, 2013
We just had the best car buying experience. We usually shop at Carmax to avoid dealerships and dealers in general. But I had my eyes on the 2013 Subaru Crosstrek and knew I'd have to go to the dealership shop at Carmax to avoid dealerships and dealers in general. But I had my eyes on the 2013 Subaru Crosstrek and knew I'd have to go to the dealership to get it. We picked Subaru of Gwinnett because of its rating, location, and because they had the car I wanted in the trims/colors I wanted (unlike the other dealerships in Atlanta- which had poor selections). We were greeted by Jim Heet as soon as we got on the lot and he was very nice. We loved that he didn't waste time trying to bash other vehicles we told him we planned to look at, instead he just told us what the Subaru offered- and that was really what sold us on the car before we even got a chance to look at anything else! Jim never rushed, haggled, or pressured us. Additionally, he made sure we were comfortable and had all of our questions answered. Every person that we interacted with during the car buying process at Subaru of Gwinnett was nice and helpful. Subaru of Gwinnett was even able beat the rate our bank gave us on the loan, and they did it in a fraction of the time we had to wait for our bank to do it. We would recommend Subaru of Gwinnett to anyone looking to buy a car, we are very pleased not only with our vehicle, but the deal we got (didn't even feel the need to negotiate!), and especially the service we received. Go there before you go anywhere else and be sure to see if Jim is available! More
by kakidd11
Employees Worked With
Jim Heet
August 15, 2013
Very professional and pleasant experience. All questions answered thoroughly and financial options explored in an transparent manner. Delivery and explanation of technical package operation was patient and answered thoroughly and financial options explored in an transparent manner. Delivery and explanation of technical package operation was patient and complete. This dealer and Lance Willhite made the car purchase a positive experience. More
by RTSTITES
Employees Worked With
August 14, 2013
We drove down to Atlanta to buy a used Forester, and just to be on the safe side, we took the vehicles we were considering to Gwinnett Subaru for pre-purchase inspections. They found two hidden problems on o to be on the safe side, we took the vehicles we were considering to Gwinnett Subaru for pre-purchase inspections. They found two hidden problems on one, both of them in the very earliest stages, but which would have cost us over $3500 to repair had we bought the car. Which we didn't. On the other car, they did an extremely thorough job, even taking us back and putting the car back up on the lift so they could show us every single detail. The tech, Terry, was very knowledgeable, personable, and patient, and answered every question we had - plus a few we hadn't thought of, even to the point of accurately guessing how close to the ocean the car had lived, based on the amount of rust relative to the age and mileage. We came away feeling completely confident that not a single bolt on that car had been overlooked. The service advisor, Jill, was the person with whom we had the most contact on both days, and I can not imagine any customer service person representing the dealership better than she did. This woman knows Subarus, period. I don't believe there is a single thing that can go wrong with a Subaru that she hasn't seen before and knows when she sees it again. We talked for well over an hour altogether, and the woman is a veritable Subaru encyclopedia. If we lived in Atlanta, or anywhere near it, they would be my service dealership just because of her, because I am completely confident that nothing would slip past her. Excellent person to deal with as well. It's rare to meet someone who so completely masters every aspect of their job the way she seems to. If Jill and Terry are an indication of what kind of people Gwinnett Subaru hires and trains, you don't need to go to any other dealership for your Subaru needs. You could not be in better hands. More
by Mark1970
August 10, 2013
Lance was extremely helpful and friendly. I was happy to give my business to Lance, and I couldn't be happier with my experience at Subaru of Gwinnett!!!! give my business to Lance, and I couldn't be happier with my experience at Subaru of Gwinnett!!!! More
by brosenbaum
Employees Worked With
August 07, 2013
I showed up without an appointment at this dealership in a Saturday morning after another dealership gave me a hard time getting an appointment, asmif I was troubling them. I was greeted immediately with co a Saturday morning after another dealership gave me a hard time getting an appointment, asmif I was troubling them. I was greeted immediately with courtesy and assured my car would be attended to promptly. Mybcar had and A/C issue and a recall item. Jill kept me informed of what was wrong and the progress. I was very pleased. This dealership is further away from me than another but, this is where I will go because they actually treat you like they care about your car and your business. More
by Jlewengrub
Employees Worked With
