Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Subaru of Gwinnett
Duluth, GA
5,209 Reviews
Welcome! We are thrilled to finally be in our brand new state-of-the-art facility while repurposing our old building at 2920 Satellite Blvd for Subaru Certified Pre-Owned & Pre-Owed Vehicle sales.
From Duluth to Lawrenceville. Alpharetta to Roswell. Even Atlanta, Cumming, Kennesaw, Columbus, and Macon; Subaru customers come from all over to buy, lease and service their Subaru at Subaru of Gwinnett. No wonder why, year after year, Gwinnett is the first choice to fulfill all of your Subaru needs. Conveniently located off of I-85!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,209 reviews
April 07, 2021
I have never owned a Subaru before so I was pleasantly surprised that Subaru of Gwinnett was so helpful, attentive and determined to find me the car I wanted. Highly recommended. surprised that Subaru of Gwinnett was so helpful, attentive and determined to find me the car I wanted. Highly recommended. More
by JHACKEMEYER
Verified CustomerEmployees Worked With
Jim Cox
April 07, 2021
Outstanding customer service. From the welcome that was expecting me to the the unexpected offering refreshments while waiting was a great touch that indicated they really want you to stay a Subaru owner. expecting me to the the unexpected offering refreshments while waiting was a great touch that indicated they really want you to stay a Subaru owner. More
by VoodooEd
April 07, 2021
Robert was the best! Super easy an NO Hassle! Def Recommend. No pressure and super easy to work with. Great facility but its the people that made the difference. Thank you. Recommend. No pressure and super easy to work with. Great facility but its the people that made the difference. Thank you. More
by GLENNTHEPILOT7
April 06, 2021
Excellent experience at Subaru of Gwinnett. The staff was friendly and attentive. The car arrived before expected. I highly recommend this dealership to everyone. In fact, it’s the second car we’ve purchased friendly and attentive. The car arrived before expected. I highly recommend this dealership to everyone. In fact, it’s the second car we’ve purchased here. More
by KRISTIN_THORN
Employees Worked With
Erica
April 06, 2021
The service advisors are always friendly and helpful. I feel like they have my best interests in mind even when the bill is higher than I'd like. feel like they have my best interests in mind even when the bill is higher than I'd like. More
by JENLYNNHO
April 06, 2021
I had my car towed into the dealership as it would not start. It was dropped off at the used car lot instead of the new lot with the service center. This was not the fault of the dealer, but the non-affil start. It was dropped off at the used car lot instead of the new lot with the service center. This was not the fault of the dealer, but the non-affiliated tow company. The driver called and told me the car had been dropped off so I called the dealer to let them know it was there. I was told that it had not been checked in, but would be soon. We arrived at the dealer about an hour later and our car was no on the lot that we could see, so I went to the service desk to get a status only to find out the car has not been checked in and no one had seen it. We looked around and the service person went looking for it too. I trudged up the hill to the used lot to go look for it and found it on the other side of the lot. I looked for the keys that were to be left in the car, but they were not there. i called my wife, who stayed down in the new car lot, and she said that the keys were brought to her by the service person?! The car wont start, which is why it was towed in. I went back down the hill and got the keys so I could see if the people at the used lot could jump start it to so i could get it down the hill (the battery was bad and leaking) I got someone in the service department up there to jump start the car and he said "this happens all of the time, drivers drop the car up here, but we don't do the service." I drove the car down to the new service department. The battery was replaced an hour and a half later, that was fine, my issue is the lack of communication. How could they not see the car being dropped off?(1230p) why did no one call down to to the new car service or someone from the service department call up there to see if a car was dropped off? Why did I have to get the car down to the new service department? More
by ISRC1985
Employees Worked With
no particular name
April 06, 2021
Excellent customer service and service regarding my vehicle. I will be revisiting this location for regular maintenance on my vehicle. I would totally recommend this location! vehicle. I will be revisiting this location for regular maintenance on my vehicle. I would totally recommend this location! More
by CYNTGRAY
Employees Worked With
Kyle Formella
April 06, 2021
Thank you Richard and the Subaru of Gwinnett service department. We are new to Subarus. A time sensitive visit on a Saturday was handled well. As an introduction to Subaru service standards it was a fan department. We are new to Subarus. A time sensitive visit on a Saturday was handled well. As an introduction to Subaru service standards it was a fantastic welcome. Thank you. More
by MARK bought volvo
Employees Worked With
Richard Kulscar, Kyle Formella
April 06, 2021
My service rep was very pleasant and helpful. He was easy to work with and very careful about my car. Fantastic to work with, I will choose to work with him again. to work with and very careful about my car. Fantastic to work with, I will choose to work with him again. More
by NYTERAVEN
Employees Worked With
April 06, 2021
Arrived for appointment, right away met by Jeff Bowman. Explained details of our service, answered any questions. Excellent impression. He is the type of employee every business should have! Excellent!! Explained details of our service, answered any questions. Excellent impression. He is the type of employee every business should have! Excellent!!! Went over in DETAIl several functions of the car we were not very familiar with. While waiting it the customer area Jill approached us asking if there was anything she could get us, water, coffee etc.. although we were ok, very nice to at check on us. Yes, expectations exceeded. Jeff see the tone for an excellent visit. Thank You More
by TPERRY1775
