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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
899 Reviews
Call Service Center (817) 438-1700

899 Reviews of Five Star Subaru of Grapevine - Service Center

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February 19, 2025

Organized, efficient, customer focused! ! I love my vehicle and every experience I have had with sales and service! More

by degeleedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

Five Star Subaru of Grapevine responded

Degeleedy, Thank you for the fantastic feedback! We're so glad Matthew and the Five Star Subaru service team provided you with such excellent service. We appreciate your business and look forward to scheduling future appointments at 817-438-1700. Best regards, Jakob Ritter, Service Director

February 19, 2025

Great service. Prompt and thorough. Friendly and knowledgeable staff. And they always wash my car! More

by beverlymavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pable
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Feb 19, 2025 -

Five Star Subaru of Grapevine responded

Thank you, beverlymavis, for taking the time to endorse your visit to the Five Star Subaru service center. Customer satisfaction is always our goal. When you need future vehicle care or automotive advice, we welcome your calls at 817-438-1700. Safe travels and thanks again. Take care, Jakob Ritter, Service Director

February 19, 2025

The Service department has always been very responsive to my needs and performed work within the time promised which is usually very quickly. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Five Star Subaru of Grapevine responded

Pam, We're delighted to hear that the Five Star Subaru Service Department consistently meets your needs and completes work promptly. Responsiveness and efficiency are top priorities for us, so your feedback is greatly appreciated. Thank you for choosing our service department. We look forward to scheduling future appointments at 817-438-1700. Best regards, Jakob Ritter, Service Director

February 18, 2025

This dealership has been great and great customer service every time I go in I get five stars service. More

by Racer x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Five Star Subaru of Grapevine responded

Racer x, Providing courteous and attentive service is a top priority at Five Star Subaru. Thank you for recognizing our efforts and sharing your positive experience. Jose and our service team welcome any additional vehicle questions at 817-438-1700. We are here for you! Take care, Jakob Ritter, Service Director

February 17, 2025

Our 1st time of ever having purchased maintence warranty and we have really been amazed at how easy they do the servicing and how nice everybody is . More

by mariaolivosalinas1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Feb 17, 2025 -

Five Star Subaru of Grapevine responded

Thank you, mariaolivosalinas1945! Thank you for the kind words. We appreciate your business and look forward to helping you with future vehicle care. Reach Kyle at 817-438-1700 to let us know when we will see you again at Five Star Subaru. Take care, Jakob Ritter, Service Director

February 15, 2025

Fast, friendly service, and great work. My service advisor Matt was outstanding, did an incredible job on keeping me updated to everything that was being done to my car. Very impressed with More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2025 -

Five Star Subaru of Grapevine responded

Bill, We're so glad to hear you had such a positive experience at Five Star Subaru! Thank you for the wonderful feedback. We're especially happy that Matt provided outstanding service and kept you so well-informed. We appreciate your business and look forward to seeing you back for all your Subaru needs! Give us a call at 817-438-1700. Take care, Jakob Ritter, Service Director

February 14, 2025

Service Department representative provided accurate estimate of charges and time needed to complete requested work. More

by Jack G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Jack, for choosing Five Star Subaru for your vehicle care. Jose and our techs welcome questions between visits at 817-438-1700. We are here to keep you knowledgeable about your car. We appreciate you. Safe travels, Jakob Ritter, Service Director

February 14, 2025

Always a great experience at Five Star Subaru of Grapevine. Mostly great, helpful people, clean store, More

by maril
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2025 -

Five Star Subaru of Grapevine responded

Maril, We're so glad to hear you consistently have a great experience at Five Star Subaru! Thank you for the positive feedback about our team and dealership We appreciate your business! Let us know when you need our vehicle advice and expertise again at 817-438-1700. Best regards, Jakob Ritter, Service Director

February 14, 2025

Always friendly and helpful! They are available to go the extra mile and check an issue I forgot about! My car is ready and waiting, when they are finished! Matt was especially n More

by Rizzo, Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Debbie, for choosing Five Star Subaru. We appreciate your trust in our service team and are so glad you chose us for your automotive needs. Call us for advice or to schedule future appointments at 817-438-1700. Safe travels, Jakob Ritter, Service Director

February 13, 2025

Grapevine Subaru provides great customer service. I was checked on twice while I waited for my oil change, tire rotation and multi point inspection. Everyone was friendly and cared about me having a More

by avinbel705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle -Service ⭐️⭐️⭐️⭐️⭐️
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Feb 13, 2025 -

Five Star Subaru of Grapevine responded

We appreciate you, avinbel705! Thank you for rating your Five Star Subaru service experience. When you need future car care, we look forward to scheduling an appointment at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

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