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Subaru World of Newton

Newton, NJ

4.7
406 Reviews

84 Hampton House Rd

Newton, NJ

07860

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406 Reviews of Subaru World of Newton

December 13, 2024

Convenient location Very polite and attentive personnel Speedy service Comfortable and clean waiting room WiFi service to use while you wait More

by Masha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Frank
Dec 13, 2024 -

Subaru World of Newton responded

Thank you for highlighting the convenience and comfort of Subaru World of Newton! We're glad to hear our team provided attentive service and that you enjoyed the amenities. We appreciate your feedback!

December 08, 2024

Until I had my Subaru Outback, I never used a dealership to service a car, but the service dept. at Subaru World of Newton, is always there for me. Besides everyone being extremely friendly and efficient, t More

by Johnterrystark
Service Time
Recommend Dealer
Yes
Employees Worked With
Anthony, Samara
Dec 10, 2024 -

Subaru World of Newton responded

John, it's fantastic to hear that our service department at Subaru World of Newton has been able to accommodate your needs so efficiently and with such friendliness. We're glad you're happy with the care you've received for your Subaru Outback! Thanks for sharing this positive feedback. Ted Higgins - Service Manager - (973) 579-5000

December 07, 2024

Kyle Hunsicker gets my vote for Great Salesman -- he found the car I wanted and helped me arrive at a great deal! More

by Carol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hunsicker
Dec 09, 2024 -

Subaru World of Newton responded

Carol, we're delighted to hear that Kyle helped you find the perfect car and a great deal at Subaru World of Newton! Thank you for sharing your experience with us. Enjoy your new ride! - Chris Dexter - General Manager - (973) 250-7815

December 07, 2024

I made a service appointment and when I arrived. they did have it on the books. Charged me a $199.00 diagnostic fee for my oil light. I was never told about this fee when I made the appointment. The More

by dgellergreen
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc Scalera
Dec 09, 2024 -

Subaru World of Newton responded

I'm sorry to hear about your experience. It sounds like there was a miscommunication regarding the diagnostic fee and follow-up service. We strive for transparency and timely communication, so I apologize if we fell short here. Please reach out directly so we can address these concerns further. Thank you, Ted Higgins - Service Manager - (973) 579-5000

December 03, 2024

Service with excellent, I'm very quick. The service department was very pleasant to work with. And they went the extra mile for me. The best service in quickest i've ever had at a dealer More

by djsavage724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony in the service dept, Matt Frank
Dec 03, 2024 -

Subaru World of Newton responded

We're delighted to hear that our service team at Subaru World of Newton provided you with such a quick and pleasant experience! Thank you for sharing your positive feedback, and we look forward to serving you again in the future. Ted Higgins - Service Manager - (973) 579-5000

November 27, 2024

Edgardo is very friendly and knowledgeable. He always makes sure to explain the entire process and he is very honest. Excellent job on his behalf!! More

by swordsail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgardo
Dec 02, 2024 -

Subaru World of Newton responded

We're delighted to hear that Edgardo provided such a friendly and informative experience at Subaru World of Newton. Thank you for recognizing his efforts, and we're glad he made the process clear and honest for you! - Ted Higgins - Service Manager - (973) 579-5000

November 17, 2024

Marc did an excellent service/ all questions and suggestions carry through. Needed a loaner due to the amount of time required to fixed the car/ everything seamless. More

by delgadop1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Scalera
Nov 18, 2024 -

Subaru World of Newton responded

We're delighted to hear that Marc provided excellent service and made everything seamless for you at Subaru World of Newton. It's great to know the loaner process was smooth as well. Thank you for sharing your experience! - Ted Higgins - Service Manager - (973) 579-5000

November 16, 2024

Very pleasant staff Mark took good care of my appointment. Done in a timely manner. More

by Marebear314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in service
Nov 18, 2024 -

Subaru World of Newton responded

We are glad to hear that Mark took care of everything in a timely manner. Thanks for choosing Subaru World of Newton! Ted Higgins - Service Manager - (973) 579-5000

November 14, 2024

Edgardo has been my service advisor for the last couple of visits and he is excellent and so very patient and helpful!!! Can’t say enough good things about him!!! He really makes sure your problems are s More

by Nancymccarthy948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Five starsEdgardo rivera
Nov 15, 2024 -

Subaru World of Newton responded

Nancy, it's wonderful to hear that Edgardo has been providing you with excellent service at Subaru World of Newton! We appreciate your kind words and are glad he could assist you so well. Thanks for sharing your experience!

November 12, 2024

I’m going to this dealership from last five years. The service staff is outstanding and knowledgeable I am very happy with my car service and repairs thanks. More

by Tehmina.ali42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Homer
Nov 12, 2024 -

Subaru World of Newton responded

Thank you for being a loyal customer of Subaru World of Newton over the years! We're delighted to hear that our service staff has consistently met your expectations. We look forward to continuing to provide outstanding service and support for all your car needs! - Ted Higgins - Service Manager - (973) 579-5000

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