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Subaru World of Newton

Newton, NJ

4.7
406 Reviews

84 Hampton House Rd

Newton, NJ

07860

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406 Reviews of Subaru World of Newton

July 07, 2023

Very easy to test drive and discuss cost even knowing a decision would not be made immediately. No high pressure sales tactics. Once decision made to purchase it was very easy to complete the transaction.N More

by csimmen
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Machovsky
Jul 10, 2023 -

Subaru World of Newton responded

Thank you for the great review! We're glad to hear that your experience at Subaru World of Newton was easy and hassle-free. We appreciate your kind words about Nick, and we hope you enjoy your new car!

June 30, 2023

Very good service department. Went above and beyond what is the norm to make sure that everything was taken care of on my car. More

by k5461
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted, Service Manager
Jul 03, 2023 -

Subaru World of Newton responded

Thank you for the positive review! We're glad to hear that our service department went above and beyond to take care of your car. We appreciate your business and hope to see you again at Subaru World of Newton in the future! Ted Higgins - Service Manager - (973) 579-5000

June 29, 2023

Great service department. christian was so nice and he was very helpful with my services. More

by Bugg
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Christian
Jun 30, 2023 -

Subaru World of Newton responded

Thank you for stopping by to share your support for Christian and the Subaru World of Newton team. It is our pleasure to assist you! Ted Higgins - Service Manager - (973) 579-5000

June 29, 2023

Julian was great, kept me informed and got me out in good time. Very knowledgeable, correctly diagnosed my problem when we spoke on the phone More

by chuck.kinsinger
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Julian
Jun 30, 2023 -

Subaru World of Newton responded

Hey Chuck! Thanks for the awesome feedback about your experience with Julian at Subaru World of Newton. We're glad to hear that he provided you with great service and kept you in the loop throughout your visit. Drive safely! Ted Higgins - Service Manager - (973) 579-5000

June 28, 2023

I brought my Forester in for service and I am so impressed with the excellent customer service I received. Everything that needed to be fixed was brought to my attention first for approval and done More

by amyhazen7
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Christian in the service area
Jun 29, 2023 -

Subaru World of Newton responded

Hi Amy! Thank you so much for the kind words and recommendation. We're glad to hear that our service team at Subaru World of Newton provided excellent customer service and took care of your Forester. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Have a great day! Ted Higgins - Service Manager - (973) 579-5000

June 28, 2023

They were fast, honest and fair with my repair today. I highly recommend this dealership for service. More

by Like my car
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Cory Falzarano
Jun 29, 2023 -

Subaru World of Newton responded

This is the kind of feedback we work hard for! Thank you for recommending Subaru World of Newton. Drive safe and take care!

June 17, 2023

Very nice customer service he let me know what was wrong and what needed to be done to the car More

by Danhipper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rory
Jun 19, 2023 -

Subaru World of Newton responded

Thank you for trusting Subaru World of Newton with your business, Dan. We are here to help with any of your future service neds. Ted Higgins - Service Manager - (973) 579-5000

June 15, 2023

Always reliable, trustworthy and fair. Communicate by texting while auto is in for service. Purchased from this dealership and always use for service. More

by brunolindal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Falzarano, Matt Frank
Jun 16, 2023 -

Subaru World of Newton responded

We are delighted to receive your five-star review! The team at Subaru World of Newton prides itself on our reliable, trustworthy, and fair approach and it means a lot that our valued customers are happy with their experiences. Thanks for choosing us! --Ted Higgins - Service Manager - (973) 579-5000

June 13, 2023

Corey my service advisor was excellent. I left the dealership as there were challenges in the past. I will now utilize the service department here as long as Corey takes care of my car. More

by pomiemommie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Jun 14, 2023 -

Subaru World of Newton responded

We're glad to hear that Corey provided you with excellent service during your visit! It's our goal at Subaru World of Newton to ensure our customers are always taken care of, and we apologize if this was not reflected in your previous visits. If there is anything more we can do to assist you, please feel free to reach out. Best, Ted Higgins - Service Manager - (973) 579-5000

June 06, 2023

Free oil changed and nail in tire. Staff was friendly the dealership on the tire was gauging told me I had to get a new tire. Took it to my mechanic and he took the Nail out and repai More

by PJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I would give the staff a 5 they don’t control the pricing
Jun 07, 2023 -

Subaru World of Newton responded

We're sorry to hear that your recent visit did not match up with our usual high standards, and we apologize for any miscommunication about the needed tire repair. We strive to be competitive with industry pricing, but I will make a note of your concern. We'd appreciate the chance to further discuss these concerns and see how we can assist you moving forward. Please reach out to me at your convenience. Thank you, Ted Higgins - Service Manager - (973) 579-5000

Jun 08, 2023 -

PJC responded

Hi The tire is fine. 19.19 to repair apposed to the few hundred dollars you quested me. By the way we drove to Cooperstown NY a three hour drive last weekend. No issues. Not sure if I can trust taking my car their for service.

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