Subaru South Tampa

The people we dealt with at Mastro Subaru were terrific. There was no sales pressure/tactics and we felt positive when we left the dealership. They were a very friendly group at Mastro and made you feel at There was no sales pressure/tactics and we felt positive when we left the dealership. They were a very friendly group at Mastro and made you feel at ease. The sales manager, Paul Hamilton, was great to work with and he and Tracy worked with us all the way through. I got the car and color that I wanted and I am very happy about that and very excited to drive my new 2011 Outback. We were recommended by a friend who had bought an Outback just 2 weeks prior at Mastro's. More

The personnel, especially Mark, were great to work with. Each one I met, were all friendly, professional, patient, helpful. Mark -salesman-was exceptional in being open and friendly and helpfulness overall, Each one I met, were all friendly, professional, patient, helpful. Mark -salesman-was exceptional in being open and friendly and helpfulness overall, and even provided transportation for me to come back to complete the purchase and pick up the car. Paul suggested this could be arranged and I don't even live in the same county! I really appreciated that idea, and considered it above and beyond. Dustin did a great job with the financial work and patiently (very) helping with my indecision on warranty and gap insurance options while trying to stay on my payment goal. His sense of humor and lack of pressure really helped. Everyone I worked with-Mark, Paul, and Dustin were outstanding. The only suggestions I have just for helpfulness are: 1. The car could have been cleaner, inside and out. Though extra effort was made to clean up bad carpet stains, apparently professional equipment such as an extractor was not available, why? and the rest of the interior did not seem to be freshened up. The set of floor mats I was given (the car came with none) was a nice idea, but do not fit the front floor at all and can't be used. Perhaps a discount on factory floor mats would be helpful to used car customers with carpet issues. I did receive fair discount with price though, due mostly to the damaged carpet. The exterior still had sticky residue on the car, and it did not seem to have been washed very well. 2. When a pre-arranged time is set up, it should not take as long as it did to finalize a sale. The paperwork part was not organized well? Or ready and checked in advance? Perhaps because i worked with Paul over the phone but Dustin at the dealership? The fax was missing from my insurance company, which luckily was straightened out and was not the fault of Mastro, but could have been checked for earlier in the afternoon. When discovered, it was just after 5pm and may have prevented completion of sale if the insurance agent had already left for the day. Other paperwork issues were needed corrections, such as mis-spelling my name, which meant re-printing, and incorrect down payment amount (had arranged over the phone to bring more than the original),etc. I did contribute to the length of time by being slow to decide on the warranty and gap ins. options. A print-out of the options and prices should be given to customers to take their time looking over in advance if they prefer. It is not a problem with this dealership-I think it is a universal car finace problem. It was helpful that Mark took time with me while waiting on paperwork to show me in more detailed instruction many of the car's features and their use. Overall, I did not expect to be there as long as I was and probably an hour less could have been accomplished. All the other outstanding things mentioned earlier in this rating made me very willing to recommend this dealership, and to work with them in the future. And to try their service department as well. Thank You More

The best car purchasing experience I have had. Everyone The best car purchasing experience I have had. Everyone was very friendly, answered all questions we had, and even showed us on the vehicle items di The best car purchasing experience I have had. Everyone was very friendly, answered all questions we had, and even showed us on the vehicle items discussed. No pressure what so ever. First time Subaru purchaser. Worked with us on the finacial end to get us where we needed top be. Mastro, thanks so much again!! More

Amazing accuracy,precision,and speed with service. 4.0 gpa. A+ good job mastro.. well done ! The service was excellent, the hard workers made it perfect, and they should be held as the standard of s gpa. A+ good job mastro.. well done ! The service was excellent, the hard workers made it perfect, and they should be held as the standard of subaru dealerships within the states! All the workers are very helpful and answer any questions asked, and if research is needed, they find the answers and contact you very quickly!! More

This my second Subaru in the last 7 years. No pressure, this family owned dealership makes you feellike friends. They give you a good, fair price and explain all charges and extras so you can understand th this family owned dealership makes you feellike friends. They give you a good, fair price and explain all charges and extras so you can understand them. Tracy was a pleasure to work with. Highly recommend! Great car, too! All charges are explained in terms you can understand. I wish all dealerships were like this. Not your typical "car salespersons"! From personal experience, their service department is top notch, never had a problem with them! More

Each of the above named employees treated us as an important customer to the dealership. The transaction was handled in a most professional and expedient manner. We were introduced to employees in t important customer to the dealership. The transaction was handled in a most professional and expedient manner. We were introduced to employees in the Service Department whom we may deal with in the future. More

From my initial phone call to the dealership all the way through the sale, the staff at Mastro Subaru were fantastic. Paul is a very easy going fellow who greated me with a smile and introduced me to Katy through the sale, the staff at Mastro Subaru were fantastic. Paul is a very easy going fellow who greated me with a smile and introduced me to Katy who took me through the sales process. Katy was very knowledgeable and answered every single one of my questions. On our test drive we took my Outback onto the interstate and I was so impressed with the handling, quietness of the drive and relative ease of making a U-turn! The car speaks for itself and the dealership made the purchase process very easy. More

Third car purchase from Mastro Subaru in the last 12 years. As always, we found friendly laid back staff with no haggling for new our car purchase. We've always liked these guys and once again, a good e years. As always, we found friendly laid back staff with no haggling for new our car purchase. We've always liked these guys and once again, a good experience all in all. We don't get over to this side of the county often due to living in Plant City. More

I had done my research and new that I wanted to purchase a Subaru but i dreaded the whole idea of buying a car. I just knew it was going to be a hassle. I was so pleasantly surprised with the staff at a Subaru but i dreaded the whole idea of buying a car. I just knew it was going to be a hassle. I was so pleasantly surprised with the staff at Mastro. My salesperson, Dick, and the entire staff made the experience easy and pain free. There was no pressure and they were very knowledgeable. The staff really enjoyed what they were doing and even better they were just as excited as I was that I was getting a new car. More

Stephen Mastro and his entire team of professionals were extremely helpful and courteous throughout the entire car buying experience. From selection to financing, the Mastro team was knowledgeable and accom extremely helpful and courteous throughout the entire car buying experience. From selection to financing, the Mastro team was knowledgeable and accomodating. They answered all of our questions and completed the task quickly. This experience was truly a delight. More