Subaru South Tampa

Awesome customer service. Bubba is not a typical Awesome customer service. Bubba is not a typical "car salesman" type and made the entire buying experience easy, straightforward, and hassle free. I Awesome customer service. Bubba is not a typical "car salesman" type and made the entire buying experience easy, straightforward, and hassle free. I drive 50 miles to Mastro because they are a great dealer. Having a good dealer makes all the difference. DO NOT BUY A SUBARU IN LAKE COUNTY FL! Thats where my trade-in was purchased 18 months ago! Thanks Bubba (JIMBO)! A very pleased customer here! More

Took my car here for my 60000 mile service. They offered me the best price in the area, $750 for the service compared to the $950 at Reeves or Fitzgerald Subaru. Turns out that my car also needed new axles, me the best price in the area, $750 for the service compared to the $950 at Reeves or Fitzgerald Subaru. Turns out that my car also needed new axles, which was something I was not anticipating, but they gave me a decent price on the repair. Overall the experience was good, they were very helpful, and they got me in and out very fast. I had to spend more than I wanted because of the axles, but nothing that either I or they could do but repair it. Overall I am very happy with the dealer, and will definitely be back. More

We finally bought our first Subaru - 2013 Outback Limited … and we’re in LOVE! Love the car and loved working with Mastro Subaru in Tampa. Michael Brisson was our Sales Consultant and he made the whole pro … and we’re in LOVE! Love the car and loved working with Mastro Subaru in Tampa. Michael Brisson was our Sales Consultant and he made the whole process very easy and enjoyable. I used the internet/emails exclusively to research and negotiate during my car buying process. Michael’s response to my inquiries was always very prompt, informative, and most importantly, accurate. When my husband and I arrived at the dealership, Michael “delivered” the car and pricing that we had negotiated via email. Paul, the General Manager, met with us and welcomed us into the Mastro family. My only disappointment with my experience with Mastro was pricing on accessories that we decided to add into the final contract. After returning home and doing some more research, I know that we could’ve saved a significant amount on the accessories by not buying them with Mastro that day. Other Subaru dealers were advertising lower prices and we could’ve saved close to $100 buying the exact same Subaru bike rack at Amazon. Even Mastro’s own website had advertised specials with 15-30% savings off the accessories. And, in the past week, Mastro’s Facebook page announced free installation on accessories….that would’ve save quite a few dollars for us to buy more accessories that we wanted. I also didn’t like paying “installed” prices for accessories like the bike rack which didn’t get installed. I still want to get a roof cargo carrier but I now know I need to shop around. Bottom line: We hope to have many happy years with our Subaru and it’s looking like we’ll be permanent converts from Toyota! More

Incredilble history: 1) Monday 12, about 23 hs, I saw Incredilble history: 1) Monday 12, about 23 hs, I saw in the web site of Mastro Subaru a Forester 2007 (still there) at this great price $ 2753 Incredilble history: 1) Monday 12, about 23 hs, I saw in the web site of Mastro Subaru a Forester 2007 (still there) at this great price $ 2753.00 2) I wrote and sent in that same moment an inquire asking if is still available and if the price is right. 3) Tuesday 13, 9:05 AM I call and talk with L.D. (sales person) and he told me: Yes, the car is available, I will check about the price. 4) I sent some emails telling him I will take it, then he call me and told me he is sending the car to the mechanic for inspection and will send me a report with any work needed for this car. 5) I received and read the report, I wrote him back with my confirmation: I will buy the car. 6) I call him to set up a meeting for the purchase and the news is....... the mechanic in charge of the inspection JUST PURCHASED THIS CAR!!!!! so is not longer available to me. INCREDIBLE !!!!! 7) I call to the dealer and ask for the sales manager Ronnie, and he promise to take care about this, but after 30 minutes he call me and said that nothing can be done about it and he is sorry. 8) Finally: I think the owners should know about what is going on inside the company with employers making personal business inside the shop, and the sales team should keep their word. More

I don't think this review has anything to do with the above named advisor, I am pretty sure he never looked at the car, another technician did. Brought a car in for a prepurchase inspection. I had aske above named advisor, I am pretty sure he never looked at the car, another technician did. Brought a car in for a prepurchase inspection. I had asked for a COMPLETE inspection of the vehicle and was never at any point told they would completely ignore the engine or the exhaust (seriously, not even look at them while the car was running to check for noises or anything?). Get the car home that day, it sits for about a week. Finally get it registered, start it up and within a minute of idle you can smell something. I figured maybe it was just something burning off, went for a short drive and at a stop light noticed smoke coming from the hood scoop. Pop the hood and see smoke coming from the dp/turbo area (also a bit from the exhaust). Smell is impossible to miss. I am also seeing smoke rise up towards the front of the engine and idle dropping to under 500rpm. Seems like some things were overlooked during my inspection. I just wish they would have told me looking at the engine wasn't part of a "COMPLETE" inspection. I guess I should have asked for the "Complete PLUS" inspection..... I will update this review if anything changes. More

This dealership is unlike others I have visited over the years. Salesman Jim Bowman was very pleasant. He was accommodating, patient, with no "pressure" to buy. I bought an Outback within an hour. The de years. Salesman Jim Bowman was very pleasant. He was accommodating, patient, with no "pressure" to buy. I bought an Outback within an hour. The dealership consists of a small group of people who were quite friendly. I felt comfortable buying a vehicle from Mastro Subaru. They worked with me on the price of the vehicle and my trade in. It is because I was treated with respect from Jim and management that I rate this dealership so highly. I would buy another vehicle from them, or recommend a friend or family member to do so, in a heartbeat. More

I sent email through the Mastro Subaru website and Sean, the General Sales Manager, responded quickly to my email. We have also communicated by phone a few times and Sean is always very prompt and easy to g the General Sales Manager, responded quickly to my email. We have also communicated by phone a few times and Sean is always very prompt and easy to get a hold of. My interest is in the new Subaru BRZ. Although they aren't even available to purchase yet, Sean is keeping me well informed as the information becomes available to him. In an industry where the most important customer is the one that buys today, I feel that Sean is sincere in investing in this future purchase that may not be for months down the road due to the limited availability of this particular model. I appreciate excellent customer service and will do business with Mastro Subaru based on this fact alone. I can't wait to get my new BRZ! More

Absolutely the best experience I've ever had with a car dealer.Purchased a 2012 forester. Great pricing,salesman were polite,friendly,no hard sell. This is the way all car purchasing should be.And Subaru dealer.Purchased a 2012 forester. Great pricing,salesman were polite,friendly,no hard sell. This is the way all car purchasing should be.And Subaru is an awesome product.Highly recommend this dealer. More

1/21/2012 After checking out every other Subaru 1/21/2012 After checking out every other Subaru dealers on both sides of the bay, we found one by the name of Mastro Subaru, who was very informati 1/21/2012 After checking out every other Subaru dealers on both sides of the bay, we found one by the name of Mastro Subaru, who was very informative with no pressure at all. It was the honesty of both Mike and Paul that put us so at ease. After a half hour I felt we knew one another for years. When we first got there I was torn between a Forrester and Outback, Mike said let's go for a ride in each and if necessary we do a second test drive. I wound up with a new 2012 Outback, which I will pick up on Monday. Truthfully this experience put my faith back in buying car,and I know I will be a repeat customer. Forty years of selling a single brand has to say a lot about the Mastro family. I wish them forty more two time over. More

I did a lot of my research on-line, so the practical decision had been made. It came down to the emotional connection and drive of the car. I was satisfied on both of those and was pleased to find the s decision had been made. It came down to the emotional connection and drive of the car. I was satisfied on both of those and was pleased to find the staff friendly, helpful and pressure-free. I went to this Subaru dealership even though I live within 2 miles of another because they had the car I wanted in a manual. When it comes time to purchase my next vehicle, I will go back, because they were pure professionals. I have a sales background, so I am familiar with the tactics one might use...they didn't use any and it was appreciated. I felt comfortable and it was an enjoyable experience. Rather than an auto mall with several makes, they were pure Subaru and were knowledgeable and loyal to their product. More