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Subaru South Tampa
Tampa, FL
580 Reviews
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580 Reviews of Subaru South Tampa
January 13, 2014
Jurnee Abigail Courtenay Mr. Pete Mastro 4113 S Orlando Jurnee Abigail Courtenay Mr. Pete Mastro 4113 S Orlando Drive Sanford, FL 32773 RE: An open letter to Mr. Mastro regarding my experience purchasing Jurnee Abigail Courtenay Mr. Pete Mastro 4113 S Orlando Drive Sanford, FL 32773 RE: An open letter to Mr. Mastro regarding my experience purchasing a used vehicle at Mastro Subaru Tampa. Dear Mr. Mastro, I have been wanting to contact you for a while since my purchase here in Tampa, but it has just taken this long to compose myself enough to explain my experience. I used to live right down the street from your store in Tampa. Every time I passes by I would think that it looked like such a friendly, family operation. Unfortunately, I was involved in an accident (I was not at fault) and My 2006 Mazda MX5 was totaled. I was without a car for almost a year until I could save a down payment and get a private loan for a new car. I was looking for a white hatchback. After months of looking for one, I found a white Nissan Versa on your website. It was advertised as a very well kept car, traded in towards the purchase of a new Subaru. I went in on 8/28/13 as soon as I got off of work for a test drive. I tried to be as thorough as possible testing everything I could think of. When pulling out and driving over the speed bump in the parking lot there was a slight “twang” in the steering. I tried to replicate it, but was not successful. The salesman assured me that there was no issue and that your “master mechanics” had thoroughly inspected the car and fixed anything that was wrong with it. We went inside to haggle on pricing. The salesman gave me the bottom price stating that it could not be any lower because of the money your company spent to make it to bring it up to standards, including a tune up. I thought it was a little too much, but after I thought about everything the salesman said, I took this to mean that everything was ok with the car. I felt as though I was in such a friendly, family environment that I just took his word for it. The following morning I went in to give a down payment and start the paperwork. That evening, after work, I went to pay the full amount and take possession of the car. My employer (who is like a father to me) went with me and grilled the salesman to make sure that I was getting the best price and that there was in fact nothing wrong with the car. Again the sales person said that his “master mechanics” had resolved any issues and brought it up to standards. We both felt so comfortable with the transaction that he was going to come back the following month to buy a brand new Subaru for his own daughter to replace her Volvo. As soon as I pulled onto the highway, the check engine light came on. In hind sight I should have turned right around and canceled the check. Instead, I trusted your store and texted the salesperson about what had happened. Also the “twang” in the front steering returned and got worse and worse. I brought it in the following Saturday, but the service center had already closed and the salesperson was closing a deal so I didn’t want to bother him. I would have brought it sooner, but my work schedule would not allow. A few days later, the car overheated and after many attempts to reach the salesperson (to no avail) I just brought it in. They needed to keep it for the weekend and gave me a loaner car, which I appreciated very much. I finally received a call from the service center saying that they needed to replace the alternator and a belt. Also he said that the steering was “twanging” because the rack and pinion needed to be replaced. He went on to say that they were already aware of these problems BEFORE THEY SOLD THE CAR TO ME! I argued that they should have told me about these issues when I asked, and I only got the run around. They replaced the alternator and serpentine belt with used parts, and gave me an estimate of over $600.00 to fix the rack and pinion which was preexisting and not disclosed to me at the time of purchase. When I returned to pick up my Versa, The head salesperson and I had a very heated conversation about why I was lied to about the condition of the car. He tried to assure me that he instructs his sales persons not to lie to achieve a sale. He showed me the original papers that diagnosed the problems before I bought the car (I recorded the entire conversation with his knowledge). I called my employer and put the head salesperson on the phone with him to confirm that the salesperson did not disclose these issues when asked at the time of purchase. He continued to stand behind his salesperson and also said “We don’t sell new used cars, there are going to be problems with them (the used cars that you sell).”A horrible way to describe store policy while doing business with your company in my opinion. Again, the conversation was getting us nowhere. I left feeling swindled and cheated. My employer felt the same way and found a reputable dealer to purchase a new car for his daughter. At the same time I decided never to use your service center again, even though I am entitled to free oil changes. A week later, the check engine light came back on, blinking this time. The car started jerking. I had it towed to our family mechanic who determined that 2 of the ignition coils had burned out (1 before I bought the car and the second because the first was never replaced). Also, the spark plugs were the original ones that came with the car (as I noted before, the salesperson said they couldn’t go down on the price because of bringing the car up to standard). To top it off the CD player is jammed and won’t work at all (as I didn’t try to play one until I got the car back from the service center). In summary, while paying my monthly payment on my loan, I have had the added expense of $400.00, plus the price for the rack and pinion, and no CD player because of the lack of transparency of your salesperson. While I would advise my peers to purchase a new Subaru from your company, I would caution anyone from acquiring a used car from your establishment. Sincerely, Jurnee Abigail Courtenay More
by babyjurnee
Employees Worked With
Steve Simmons
January 09, 2014
I called Mastro Subaru to ask a question about my 2004 Forester. I needed my rear wheel bearing repaired but it was rusted solid and I was worried about the repairs. I needed to drive back North as soon a Forester. I needed my rear wheel bearing repaired but it was rusted solid and I was worried about the repairs. I needed to drive back North as soon as possible. Manny was very helpful and professional on the phone and went out of his way to help me arrange to have the car brought over and repaired as quickly as possible. More
by bem2014
Employees Worked With
Manny Navas
October 17, 2013
Took my car there for a timing belt job. Got a rental right away and was on my way to start my day. Got updated phone calls about what was going on and more things that needed attending to. I got more do right away and was on my way to start my day. Got updated phone calls about what was going on and more things that needed attending to. I got more done that expected with an unbeatable price and very good timing. Had the rental for one day and got my car back the next morning. Couldn't be happier and will definitely be returning for any service needs that are too much for me to do on my own. More
by MikeMcGowanSF
Employees Worked With
Manny Navas
October 06, 2013
Matt Hughes was awesome his product knowledge is second to none ! His willingness to help was refreshing and all of my future purchases will be with mastro as long as Mr.Hughes is there. to none ! His willingness to help was refreshing and all of my future purchases will be with mastro as long as Mr.Hughes is there. More
by Wheels333
Employees Worked With
Matt Hughes
September 23, 2013
Paula is always friendly and goes beyond the call of duty to make my experience well beyond my expectations. I always know she will follow through to give me a great customer experience. to make my experience well beyond my expectations. I always know she will follow through to give me a great customer experience. More
by wildmandave
Employees Worked With
Paula Baxley
July 09, 2013
Awesome customer service. Bubba is not a typical Awesome customer service. Bubba is not a typical "car salesman" type and made the entire buying experience easy, straightforward, and hassle free. I Awesome customer service. Bubba is not a typical "car salesman" type and made the entire buying experience easy, straightforward, and hassle free. I drive 50 miles to Mastro because they are a great dealer. Having a good dealer makes all the difference. DO NOT BUY A SUBARU IN LAKE COUNTY FL! Thats where my trade-in was purchased 18 months ago! Thanks Bubba (JIMBO)! A very pleased customer here! More
by 79letour
Employees Worked With
Jim aka BUBBA
January 16, 2013
Took my car here for my 60000 mile service. They offered me the best price in the area, $750 for the service compared to the $950 at Reeves or Fitzgerald Subaru. Turns out that my car also needed new axles, me the best price in the area, $750 for the service compared to the $950 at Reeves or Fitzgerald Subaru. Turns out that my car also needed new axles, which was something I was not anticipating, but they gave me a decent price on the repair. Overall the experience was good, they were very helpful, and they got me in and out very fast. I had to spend more than I wanted because of the axles, but nothing that either I or they could do but repair it. Overall I am very happy with the dealer, and will definitely be back. More
by avoitus
Employees Worked With
Manny
December 21, 2012
We finally bought our first Subaru - 2013 Outback Limited … and we’re in LOVE! Love the car and loved working with Mastro Subaru in Tampa. Michael Brisson was our Sales Consultant and he made the whole pro … and we’re in LOVE! Love the car and loved working with Mastro Subaru in Tampa. Michael Brisson was our Sales Consultant and he made the whole process very easy and enjoyable. I used the internet/emails exclusively to research and negotiate during my car buying process. Michael’s response to my inquiries was always very prompt, informative, and most importantly, accurate. When my husband and I arrived at the dealership, Michael “delivered” the car and pricing that we had negotiated via email. Paul, the General Manager, met with us and welcomed us into the Mastro family. My only disappointment with my experience with Mastro was pricing on accessories that we decided to add into the final contract. After returning home and doing some more research, I know that we could’ve saved a significant amount on the accessories by not buying them with Mastro that day. Other Subaru dealers were advertising lower prices and we could’ve saved close to $100 buying the exact same Subaru bike rack at Amazon. Even Mastro’s own website had advertised specials with 15-30% savings off the accessories. And, in the past week, Mastro’s Facebook page announced free installation on accessories….that would’ve save quite a few dollars for us to buy more accessories that we wanted. I also didn’t like paying “installed” prices for accessories like the bike rack which didn’t get installed. I still want to get a roof cargo carrier but I now know I need to shop around. Bottom line: We hope to have many happy years with our Subaru and it’s looking like we’ll be permanent converts from Toyota! More
by karenvenice
Employees Worked With
Mike Brisson
November 13, 2012
Incredilble history: 1) Monday 12, about 23 hs, I saw Incredilble history: 1) Monday 12, about 23 hs, I saw in the web site of Mastro Subaru a Forester 2007 (still there) at this great price $ 2753 Incredilble history: 1) Monday 12, about 23 hs, I saw in the web site of Mastro Subaru a Forester 2007 (still there) at this great price $ 2753.00 2) I wrote and sent in that same moment an inquire asking if is still available and if the price is right. 3) Tuesday 13, 9:05 AM I call and talk with L.D. (sales person) and he told me: Yes, the car is available, I will check about the price. 4) I sent some emails telling him I will take it, then he call me and told me he is sending the car to the mechanic for inspection and will send me a report with any work needed for this car. 5) I received and read the report, I wrote him back with my confirmation: I will buy the car. 6) I call him to set up a meeting for the purchase and the news is....... the mechanic in charge of the inspection JUST PURCHASED THIS CAR!!!!! so is not longer available to me. INCREDIBLE !!!!! 7) I call to the dealer and ask for the sales manager Ronnie, and he promise to take care about this, but after 30 minutes he call me and said that nothing can be done about it and he is sorry. 8) Finally: I think the owners should know about what is going on inside the company with employers making personal business inside the shop, and the sales team should keep their word. More
by Tonymiami44
Employees Worked With
Antonio Greco, L.D. Mendez
October 04, 2012
I don't think this review has anything to do with the above named advisor, I am pretty sure he never looked at the car, another technician did. Brought a car in for a prepurchase inspection. I had aske above named advisor, I am pretty sure he never looked at the car, another technician did. Brought a car in for a prepurchase inspection. I had asked for a COMPLETE inspection of the vehicle and was never at any point told they would completely ignore the engine or the exhaust (seriously, not even look at them while the car was running to check for noises or anything?). Get the car home that day, it sits for about a week. Finally get it registered, start it up and within a minute of idle you can smell something. I figured maybe it was just something burning off, went for a short drive and at a stop light noticed smoke coming from the hood scoop. Pop the hood and see smoke coming from the dp/turbo area (also a bit from the exhaust). Smell is impossible to miss. I am also seeing smoke rise up towards the front of the engine and idle dropping to under 500rpm. Seems like some things were overlooked during my inspection. I just wish they would have told me looking at the engine wasn't part of a "COMPLETE" inspection. I guess I should have asked for the "Complete PLUS" inspection..... I will update this review if anything changes. More
by sweepsdomo
Employees Worked With
Rene LaFontaine Bayon
