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Subaru South Tampa

Tampa, FL

4.3
583 Reviews
Call Dealership (800) 683-2532
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6402 W Hillsborough Ave

Tampa, FL

33634

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583 Reviews of Subaru South Tampa

October 13, 2017

I WILL return! After buying cars (various brands) for 50yrs I can truthfully say this was THE BEST dealership & car buying experience I have ever had!!!! Profession More

by Tommy Kway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim S, Julio A
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Oct 16, 2017 -

Subaru South Tampa responded

Thank you for your business and the kind words for Tim and Julio! We really try hard, this makes it all worth it! Let us know if you need anything or have questions about the terrific new car.

October 02, 2017

Terrible Terrible the worst service experience I've ever had They changed my car service price 3 times. Gave us back our car with no gas in the reserve tank..then told us we needed a new battery, then we went to More

by Myra Z Richardson Robinson
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacob
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Oct 06, 2017 -

Subaru South Tampa responded

Myra, we want everyone that comes to us to leave happy. We're sorry that you didn't. Our shop did exactly what was requested. The Tribeca was brought in for an airbag recall, and there were some other campaigns that were no charge to you. While it was here, the service request was to check various service light codes. We did this as requested. The car has over 200,000 miles on it and has multiple high mileage maintenance issues that we made you aware of. We were in contact with Mr. Robinson about these and he approved all of the additional work as it was diagnosed. Every aspect, including the total cost, was covered in detail, no surprises. When the work on Tribeca was completed, we were told that you were not in a position to pick it up. In an attempt to accommodate you, we let you remain in the loaner car for an additional week while you got things sorted out. Our policy on loaners is to return the car with the same amount of fuel as you received it with. Your car sat for a week in our service parking. When you finally came to pick it up, the battery was dead. We jump started the car and used our charging system tester to determine the issue. The battery tested weak. If it showed better after you drove it, that would make sense, but doesn't rule out an issue. A good battery should be able to sit for a week without going dead. Your complaint that we didn't put gas in your car is surprising, we don't typically refuel customer cars. It came to us with low fuel and was returned as such. So, we're at a bit of loss here. We did what was requested and approved, let you use our loaner car for an additional week at no cost to you, endured profanity in our service area and discounted the total for you as an additional attempt to make things work out. We also will absorb the cost of damage to the loaner car rear bumper. Sometimes, as much as we try to be helpful, it's not enough. We wish you the best.

May 11, 2021 -

Myra Z Richardson Robinson responded

This is not true. Damage!! what damage!! This is a first I heard of this. I rarely drove the car it was only a week and the car was in private garage at work. You are a disgrace to the Subaru industry. How dare you lie to protect your job. I was a director of a large home health agency , so money was not an issue. The reason my car sat for a week was you had to order a part. After you've received the part and worked on my car you charged me 3 different prices first $875.00 then $1,120.00 final cost was $2785.00 to be exact. The reason my husband was upset because you refuse to get him a copy of the break down of the charges. My husband is a life Christian And never use profanity at all. This story is false. And as a Subaru dealer you should have known that my mileage should not had been an issue. Remember I brought my car in on a Recall Alert. Then brought it back because the lights were coming on. At that time I had my.car for 7 years with no problems, because I always serviced my car. Again, you gave me my car back with no gas and I gave you my car half full. I truly know and understand that.you had to test.my car, but the question would be. Why, give the car back with no gas? You could have put gas in the car and charged me. But No, I had to rush across the street to the gas station and leave my car running because you just gave me a battery jump, because the car wouldn't start then you tried to sell me a battery for $80, which I refused to buy, because I just brought a new battery a month prior to this day. Then I rushed to Advanced Auto to have them check my battery percentage, which they told me, there was.nothing wrong with my battery. Then a few weeks later, I went to the Port Richey, Florida Subaru Service Center on Route 19 and they fixed my car after my car engine light came back on again, for less money and better customer service. I just sold my car 2 months ago with no problem 4 years later after this incident The thing is I loved my Subaru for 11 years and it's customers like me that you should have cared about because we matter and loved the product.

May 11, 2021 -

Subaru South Tampa responded

Hello Myra, We are sorry to hear you were are still upset about your service from four years ago. We did everything we could at the time to accommodate you including supplying a rental car for a week at no cost to you. We wish you the best and hope that you are happy with your new vehicle.

September 26, 2017

It was great! I had a great experience here. This was my first time coming out to look for a car and they helped me with everything. They are really understanding a More

by Derek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristin , Adrian T
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September 21, 2017

Great guy Took time to get the vehicle I wanted great personality and knowledgeable. Made it fun and worth my time. Will tell others especially if you want to l More

by rx7krizz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian T
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August 22, 2017

Professional/courteous Contacted the dealership by phone and was given a courteous call back ... greeted by friendly staff from the moment I drove in ... not pushy at all .. More

by Edyn
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth B, Kevin Ryan, Troy M
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July 27, 2017

2017 Subaru Forester Purchase I purchased a used 2016 Forester a year ago that was a Mastro loaner vehicle. It was a great car but this year I decided to trade it in for a 2017 For More

by Bill D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth W, Kevin Ryan
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July 27, 2017

Great Experience! Phil was very helpful and very personable! He made my first car buying experience simple and stress-free. I could not be more excited to drive off the More

by Roxanne R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil (Sales)
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July 15, 2017

Good Experiance Kevin Ryan helped me out on the phone, I came in looking to purchase, and was driving home in my new Subaru in no time. Everyone was nice, professiona More

by Matt902
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth B, Kevin Ryan
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July 14, 2017

Worth the drive from Jacksonville FL!! Our SECOND purchase with this dealership. We live in Jacksonville FL and the Mastro TEAM have repeatedly shown it was worth the drive for the best pr More

by Al and Chrissy B in Jax FL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth B
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July 04, 2017

World Class Customer Service! Everytime I'm at Mastro they're nothing but kind and respectful. I bought a used vehicle, making it my 5th Subaru.Everyone is always nice and honest m More

by Eric V.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Patrick Ryan, Sean M, Seth B
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