Subaru South Tampa

Great experience! Like most other people, I don't look forward to finding and buying a new car. The Mastro staff have a no-pressure sales process that I really apprecia Like most other people, I don't look forward to finding and buying a new car. The Mastro staff have a no-pressure sales process that I really appreciated. I had done my research and knew exactly what I wanted. I had the most pleasant experience I've ever had at this dealership. More

New Vehicle Purchase I had a great experience with Mastro Subaru in purchasing a new vehicle! Everyone was friendly, honest and I didn't feel pressured into purchasing the I had a great experience with Mastro Subaru in purchasing a new vehicle! Everyone was friendly, honest and I didn't feel pressured into purchasing the car on the spot or any additional features when I did decide to purchase. They were understanding of my circumstances and were willing to assist me to help with the buying process. As a single female, it was nice to be treated with respect and not be taken advantage of. I highly recommend Mastro Subaru and Matt was a pleasure to work with, along with Lino, Jonathan, LD, and Chris. Thank you Mastro Subaru for making my vehicle purchasing experience a pleasant one and I love my new Crosstrek! More

On the very high end of typical I'll start by saying that I hate car salespeople and dealerships in general. I've had nothing but bad experiences and loathe dealing with them. I I'll start by saying that I hate car salespeople and dealerships in general. I've had nothing but bad experiences and loathe dealing with them. I visited this dealership after many others. I went specifically because of the reviews I'd read here and other places. I rely very heavily on reviews - this dealership has some of the highest around. This is a typical dealership as in they still haggle. Some dealerships have switched to the fixed-price model, meaning the price of the vehicle is set and there is absolutely no negotiation. I went to a few of those dealerships and found them to be unmotivated to sell. I went to Mastro because they don't use this model, and they advertised good prices. I went to Mastro with the intention of leaving with a new car. Upon arriving I was greeted by Lino, a friendly salesman who began by asking me what I was looking for and showing me some options. If I asked a question about something and he did not know, he was quick to go and find an answer for me. I appreciate this, as most salesmen I've dealt with will either lie or not care enough to find out. We test drove a model and went inside to talk about what kind of agreement we could come to. Lino did his best to meet my expectations, however car salesmen are car salesmen and a little of the sales tactics still came through. He was, however, probably the most professional and honest salesman I've ever dealt with, and for this reason I will return and refer business to them. A word about this - sales tactics are just that. If they don't use them they won't sell anything. I understand this and have a very good working knowledge of car sales. For this reason I don't fall for the games, and often call my salesperson out on it. Lino was receptive to this and worked with me to come to a number that worked for me. We agreed to finalize the sale and moved forward. I have excellent credit, good income, and already had approval from my bank. I asked Lino what they could do for me as far as financing and told him I wanted to hear his terms before I would tell him what my bank was offering. He went to the finance office and came back with a number twice as high as what I had. Again, common tactic. They start high and hope that the customer will bite, and alot do. Not me. I told him I wasn't going to play their game and would come back with a check the next day, as his number was absurd. He went back and within seconds, magically came back with a number 1% below what my bank offered. Funny how that works. I agreed to the terms and we began finalizing the paperwork. The next and last step is the finance office, where you meet with the finance manager and complete all the paperwork for funding, tag transfer, and title. If you've never had a root canal, opt for one instead. It's that fun. If you think car salesman pressure and games are bad, you're in for a real treat in the finance office. They're all the same. It goes like this: you go in to "finalize the sale" with the number that you and the car salesmen agreed to. The finance person then tries to pressure you into purchasing extras like upholstery warranties, tire protection, extended mechanical warranty, paint protection, etc. They show you how adding all of these things on only makes your payment go up a few dollars a month. It doesn't seem like alot, but you could potentially add thousands of dollars onto your loan by the end. Mastro was no different - the finance manger showed me a "menu" of extras. There were 4 package options, and when he was done explaining them, he told me to choose one. I said "none" and he acted surprised. Nice try. I told him I didn't want any extras at all and that I wanted to simply close the deal at the price I agreed to with no more tricks or games. He agreed and proceeded with the paperwork. He tried again twice as we went through the paperwork but I declined. His manager even came in and tried to offer me "a great deal" on more add-ons. Again I declined. We finally finished the paperwork and I left the showroom to pick up my new car. Lino walked me through the features of the car and made sure I was comfortable with everything before I left. Overall, I had a great experience. Much better than any dealership I've ever been to. A few important points worth noting: >Everyone here is super friendly and professional. >All car salesmen play games and use tactics, some more than others - if they didn't they wouldn't sell cars. Some are downright dishonest, and some aren't. >All finance managers try to upsell add-ons - it's industry standard. You're not obligated to buy them, but they will try their hardest. >Finance offers will always be high to start out. They will offer you "a great rate" with an extra percent or more tacked on in the hopes that you will bite. If you have bad credit, you may have no options. If you have good credit, fight back. >Most importantly, YOU ALWAYS HAVE THE OPTION TO WALK AWAY. The car dealership does not own you. Do not sign anything or agree to anything unless you are completely happy with your deal. >RESEARCH, RESEARCH, RESEARCH. Do not go to a car dealership until you are thoroughly educated about how they work, their tactics, and your options. There is a ton of insider information on the internet about this. Just google "car sales tricks and tactics." It will blow your mind, and it will protect you. >Get pre-approved at your bank or credit union. They will offer you the rate that you credit qualify for. The dealership will offer you a rate that makes them the most money. Having a pre-qualification in your hand will quickly kill their attempt to add more points onto your loan. In my case, the dealership beat my banks rate. If you have bad credit, you are going to get screwed the hardest because you have the least options. You can still try to haggle the rate, and you can always say no. >Your car salesman and/or finance manager are not your friends, no matter how much charm they lay on. They are there for 1 reason - to sell you a car and make a commission. This trickles down from the very top - no sales = no job. At ANY dealership, you will have a markedly better experience if you educate yourself before you go. Know what you want, and what you are willing to pay. There's other dealerships, don't be afraid to leave if you're not happy or comfortable with your salesman. Overall, I'm happy with my experience at Mastro. I've referred people there, and I will return when I'm ready to purchase another car. It was a bit of a drive for me, but it was worth it. They have good prices and good service, and let's be honest, you can't beat a Subaru. The dealership manager personally thanks everyone who buys a car and asks if you are happy with your experience. A few days after the sale he called to make sure I was happy. Lino called twice within 2 weeks after the sale to make sure I was happy and to ask if I had any questions or concerns. This is a nice touch and shows that they actually care about the customers. I rated 4/5 stars because I would have been taken advantage of if I had not been a thoroughly educated customer. One shouldn't have to work so hard to avoid being taken advantage of. More

Maistro Subaru in Sanford treated me right. My WRX needed major repairs. I had always heard that Mastro had a good service department and wanted the work done right. Matt in the service departm My WRX needed major repairs. I had always heard that Mastro had a good service department and wanted the work done right. Matt in the service department was very professional and helpful. He kept me updated on the progress of the repair. The repair was made in the timeframe that Matt stated it would be done, which is super rare from my past experiences with other non Subaru service centers. I can tell that this dealership really cares about their customers. I did not buy this vehicle from Mastro, but I know my next one will be purchased there. thanks Matt and Mastro! You have earned another loyal customer. More

So friendly! Purchasing a new car from Mastro Subaru was a great experience! Everyone we met was so very friendly and humbly thankful for "the opportunity to earn Purchasing a new car from Mastro Subaru was a great experience! Everyone we met was so very friendly and humbly thankful for "the opportunity to earn our business". They took the time to understand what we were looking for and helped us find the perfect car for us. Felt like we were dealing with family! More

Excellent Experience I've always hated purchasing a new vehicle, but found the experience at Mastro to be easy and stress free. Jerry and LD really know their Subaru's an I've always hated purchasing a new vehicle, but found the experience at Mastro to be easy and stress free. Jerry and LD really know their Subaru's and were able to answer all of my questions. When it came time to make the deal, LD presented me with both lease and purchase options in a way that was easy to understand. I would recommend them to anyone looking for a new car. More

Caring They care and it shows. Taking time to meet me at my point of need and serve wholeheartedly. I appreciated Tim for his kind tone and Jerry for his mec They care and it shows. Taking time to meet me at my point of need and serve wholeheartedly. I appreciated Tim for his kind tone and Jerry for his mechanical know how. Ronnie is the manager and Liz is over finance. Great team! More