Stevenson-Hendrick Toyota Jacksonville

Easy to work with Knowledgeable sales person. Aaron did a great job and worked in a timely manner did a great job and worked in a timely manner More

I had my disabled 2010 Prius that I purchased at a small independent dealer towed here hoping the issue would be taken care of under recall and it was…100%! The folks at Stevenson-Hendrick even took care o independent dealer towed here hoping the issue would be taken care of under recall and it was…100%! The folks at Stevenson-Hendrick even took care of another recall and gave my car a complimentary four-point inspection and never tried to sell me on anything. Jason at the service department kept in regular communication with me throughout the repair process. I had a choice between Stevenson-Hendrick and another Toyota dealer that is closer to my house and based on previous reviews of both, I made the wise choice to take my car to Stevenson-Toyota of Jacksonville! More

Jordan was excellent! Very attentive, answered all our questions, very personable. The dealership was clean and inviting and everyone seemed to enjoy their work and interacting with the customers. questions, very personable. The dealership was clean and inviting and everyone seemed to enjoy their work and interacting with the customers. More

We have purchased all of our vehicles from Stevenson-Hendricks Toyota. They are absolutely amazing. Their sales team will spend as much time as necessary to fulfill your wishes. The service de Stevenson-Hendricks Toyota. They are absolutely amazing. Their sales team will spend as much time as necessary to fulfill your wishes. The service department is competent, friendly and courteous. We will recommend this dealer to all our friends and family. More

My wife and I hade a truly amazing experience buying our new Sienna from this team! Jay, the sales manager kept me well informed of the progress and was genuine and friendly the entire time. Tahseen, Doug a new Sienna from this team! Jay, the sales manager kept me well informed of the progress and was genuine and friendly the entire time. Tahseen, Doug and Amer all worked together with me to obtain the financing that worked for us and were completely transparent throughout the whole process. They helped us with our AutoGuard protection for the things that my wife and I cannot control (like messy kids. lol and how long electronics last) I knew from the way they spoke to me and how quickly they delivered on their promises, this was without a doubt the right place to trust my business with. The General Manager even drove to my work for my signatures, then to where my wife was for her signatures!!!!!! WOW!!!!!!!!! Once everything was done and signed, our salesman CJ who has been an absolute delight from the very beginning of this process, took the time out of his day on the last day of the month to deliver our Sienna to Wilmington so we didn't have to drive! He showed me many of the wonderful features it offers and he even invited us back for a proer re-delivery so my wife can get the most out of our new Sienna!!! Please don't hesitate to buy your next new Toyota from this amazing team! hey will surely go above and beyong to deliver a truly amazing experience!!!!!!! More

Great customer service and a great sales staff , couldn’t be happier with my experience, Bradlee Pratt is top notch s well as their finance team , highly recommend them to anyone looking for a new car be happier with my experience, Bradlee Pratt is top notch s well as their finance team , highly recommend them to anyone looking for a new car More

Great job getting my new car, just the way I wanted it. Tom was outstanding! He listened to my needs and took care of everything. Tom was outstanding! He listened to my needs and took care of everything. More

Outstanding Customer service Mr.Payton. Service was quick and understood my wants in a car quick and understood my wants in a car More

BUYER BEWAREPLEASE CHECK ALL DOCUMENTS BEFORE PURCHASING BUYER BEWARE PLEASE CHECK ALL DOCUMENTS BEFORE PURCHASING A CAR AND ENSURE THE TITLE IS IN THE HANDS OF A RELATED PARTY I hate to do this, but I had BUYER BEWARE PLEASE CHECK ALL DOCUMENTS BEFORE PURCHASING A CAR AND ENSURE THE TITLE IS IN THE HANDS OF A RELATED PARTY I hate to do this, but I had a terrible experience at this dealership, sandwiched by two decent experiences. I purchased a car in March 2021, purchased remotely and had the car delivered to me. The purchasing process was pleasant and easy and everyone involved was really kind. The problems started when my 30-day paper tag expired and I couldn't get a straight answer from the finance department about where my license plate was. The repeated answer to me over the phone was "it should be there this week". No matter who I spoke to, I was either given that answer, transferred to someone who was not at their desk or asked to leave a message for someone regarding my situation. This was told to me every week. My following up several times at the DMV led me to uncover that the car was not registered under my name, and not even the dealerships. 6 months after I had purchased my car from this dealership, the DMV had record that it still belonged to the prior owner!!! When I finally was able to have an employee of the DMV call the dealership directly (the second week of AUGUST), only THEN did I receive a phone call from the General Manager at SHTJ, where he was claiming that he had only just heard of this situation. He was extremely amenable and handled my situation with great care, for which I was grateful. The final verdict was that the title was never transferred, something about the woman who traded-in the car had never released the lien. But this is not the woman's problem. It's not my problem. It is entirely the responsibility of the dealership to ensure they have the ability to sell a car! This dealership was not authorized to sell this car to me and yet the transaction occurred. I shudder to think of what could have happened had I been so unfortunate as to be pulled over during that time. I was refunded my money in-full, the car was purchased back, and I have decided not to take legal action. My part in the matter was that I could have followed-up more directly, been aggressive sooner and should have had a sense that something was wrong by the second month or so. I just didn't know any better. Steven, my salesperson, was very kind and I don't know if he had anything to do with this fiasco. More

The car dealership was clean and had a friendly atmosphere. Every one was kind and quick to assist with help. When servicing my car, it was quick in and out. atmosphere. Every one was kind and quick to assist with help. When servicing my car, it was quick in and out. More