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Stevenson-Hendrick Toyota Jacksonville
Jacksonville, NC
1,039 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,039 Reviews of Stevenson-Hendrick Toyota Jacksonville
May 04, 2015
Greatest Buying Experience Ever I visited several dealerships and spent 5 and 6 hours..only to get jerked around and leaving totally frustrated. I finally decided to visit Stevenson I visited several dealerships and spent 5 and 6 hours..only to get jerked around and leaving totally frustrated. I finally decided to visit Stevenson Toyota expecting to get the same treatment. I was totally blown away with the friendliest sales staff I have every have the opportunity to meet. I really did not expect to walk in and leave in a brand new car at the price I wanted in one day. The salesman RJ Funcke has truly restored my confidence, that there are still very good car salesmen out there and Stevenson Toyota Scion is the place to find them. " The greatest buying experience ever. Thank you RJ, you Rock!!! More
by Khrys87
Employees Worked With
R.J. Funcke
May 01, 2015
Incoherent maintenance department Recieve a safety recall on airbag for 2005 toyota tundra. Stopped by this dealership to arrange a scheduled service to address airbag recall. Maintena Recieve a safety recall on airbag for 2005 toyota tundra. Stopped by this dealership to arrange a scheduled service to address airbag recall. Maintenance rep indicated airbag part was not an issue. Did not want to waste my time so I scheduled an appointment a week out that would address not only the airbag recall but also two minor trim piece replacements that I wanted accomplished and a brake inspection. Trim parts needed to be ordered so the scheduled appointment was set pending parts arrival at dealership. I also requested a loaner vehicle so that I could drop the vehicle off at the appointed date and continue on with my life. Maintenance rep said to call the the day prior to scheduled appointment to check on loaner vehicle. I was called by a dealershhip service rep the day prior to my scheduled appointment. I confirmed with them that all required parts where available for service and the appointment for the following day. I also asked about the loaner vehicle. Service rep could no find the maintenance rep that I had arranged my appointment with but did indicate she would have a maintenance rep call me to confirm the loaner vehicle. I recieved no call. The following day I arrived as scheduled at the dealership and was recieved by a different maintenance rep. The vehicle was recieved for service, no loaner vehicle was made available as requested and the rep informed me after trim piece installation that the part for the airbag recall would need to be ordered and I would have to make yet another trip an hour away with another appointment to this dealership. Really? Why did I waste my time scheduling concurrent maintenance a week out and then confirming parts availability prior? The service rep did a very polite and apolegetic job of describing the departmental failures that stranding me at the dealership for 4 hours without accomplishing the scheduled maintenance while signing me up for another scheduled waste of time at a later date. Nice guy but I really don't care for an apology. I would rather have executed compentence especially after I lobbed them a softball a week out and confirmed with the department availability of parts. Think this is small potatoes for this dealership? Think again. My last experience with them involved a three day process for $4000 dollars worth of air induction pump and air induction valve maintenance that left me stranded in their lobby or the side of the road for days. To be clear, I have no issue the the mechanics or the the maintenance they accomplished, its the departmental time sink of inefficient and deceptive coordination with the customer that eats me. I'll be driving anouther hour and a half beyond this dealership for my next toyota maintenance effort. More
by timesink
Employees Worked With
Too many to list
May 01, 2015
awesome first time experience It was my first time buying a car and they made it very smooth and easy. They also picked a perfect car for me and I couldn't be happier. It was my first time buying a car and they made it very smooth and easy. They also picked a perfect car for me and I couldn't be happier. More
by jguthrie
Employees Worked With
Valarie parker
May 01, 2015
Not just a number... More like family I had an amazing experience there. They worked all day to help me find what vehicle best suit me and my bank account. I didn't feel like a number they I had an amazing experience there. They worked all day to help me find what vehicle best suit me and my bank account. I didn't feel like a number they treated me like a family member. More
by Eswalton
Employees Worked With
Valeri Parker
April 29, 2015
Wonderful I really didn't think I was going to trade in my car for a good deal, but I'd say I got a pretty good deal and love my new car. thabk you Robert Ness I really didn't think I was going to trade in my car for a good deal, but I'd say I got a pretty good deal and love my new car. thabk you Robert Ness !!!! I'll come back and see you if I ever need anything and I'll share your name if any family friends are looking for a car. The financial guy that helped me was very sweet and nice and made everything very easy and fast. I don't remember his name but very happy with it all. More
by Kaitlynann
Employees Worked With
Robert Ness, and financial guy that helped me can't remember his name .
April 27, 2015
My sales professional I had a wonderful experience with my sales professional. She was prompt in everything that she did for us and made sure to go above and beyond what ot I had a wonderful experience with my sales professional. She was prompt in everything that she did for us and made sure to go above and beyond what others do. She made sure the price of our vehicle was one that we could afford. She even went to the extent of making us coffee and purchasing lunch for us. I would recommend her and have recommended her to everyone I come across that's look for a new car as well as family members that are out of state that are looking to drive down and purchase a car from her. It was a wonderful experience. More
by MKRASTY
Employees Worked With
Valeri Parker
April 24, 2015
Great Stevenson had exactly what i was looking for. They worked with me on pruce and try to get as close as they could to what i wanted. Valeri helped me ou Stevenson had exactly what i was looking for. They worked with me on pruce and try to get as close as they could to what i wanted. Valeri helped me out from the time i got there until i left. Great place with great employees. More
by swope13
Employees Worked With
Valeri Parker
April 24, 2015
everyone worked hard to get a deal that would work for me Tom and Mike were informative and helpful. They worked hard to get a car and deal that would work for me. I am glad Johnny Maguire assured me that he Tom and Mike were informative and helpful. They worked hard to get a car and deal that would work for me. I am glad Johnny Maguire assured me that he would take good care for all my service needs More
by Rivera
Employees Worked With
Tom Moore, Mike Wessels
April 23, 2015
Service Department I have purchased 3 Rav 4's from Stevenson Toyota of Jacksonville. I used to think they were the greatest but dealing with the service department and A I have purchased 3 Rav 4's from Stevenson Toyota of Jacksonville. I used to think they were the greatest but dealing with the service department and Amanda Carnevale I have had some of the worst experiences with a dealership service department. I purchased a Rav in 2012 and I have it serviced every 5000 miles. The time before last that I had my car serviced as I was driving away, several of my dash lights lit up! I took the car back and she said it was an air filter clamp that wasn't secured and that it was now fixed. I drove my car to work and when I left that evening the dash lights lit up again! I ended up back at Toyota to fix it again! My next 5000 mile service, after I drove away my lights flashed on but went out on their own. I called the dealership and told Amanda that this situation happened again but they went out on their own. After driving about 1000 miles my dash lights came on again! I took it right in and spoke to Amanda. I reminded her that I didn't have this problem until they serviced it. (You would think that they would have at least tried to make me happy as a customer and offer a free oil change next time or something since I was in their shop 3 times in one day and for the work I missed over the issue.) Now today they charged me over $100.00 and put a new gas cap on!!! It isn't the gas cap, it is how the service department is putting back together what they took apart. I could have purchased a gas cap for less than what they charged me. I personally think they fixed the clamp and didn't want to own it so they said they had to run diagnostics on my car and put on a new gas cap. She said they documented it so if it happens again it will go toward my warranty. I don't feel the customer service is very good at all. I did get a new gas cap but when I looked it wasn't etched in gold, silver or anything considering how much they charged me for an issue they caused! UPDATE: George Popajohn, General Manager, called me this morning and wants to make things right. I explained my dissatisfaction regarding the Service Department and how I felt this was an issue that they caused. He was very nice and wants to meet with me this afternoon. You know, just the acknowledgement of my issue makes me feel better! I will have an update after my meeting with him this afternoon. More
by jow28544
Employees Worked With
Amanda Carnevale
October 16, 2014
The very best customer service on the East Coast My wife and I came into Stevenson Toyota Scion to trade in our two vehicles and meet Mr. Angel Lopez. He was a true blessing from the start. His cou My wife and I came into Stevenson Toyota Scion to trade in our two vehicles and meet Mr. Angel Lopez. He was a true blessing from the start. His courtesy, patience, understanding of our situation of our credit and knowledge of the business was remarkable. We've never felt so welcomed and treated with such warm hospitality. I recommend anyone looking for a new or used vehicle to drop by, you wont be disappointed at all. All their hard work and our faith in their service paid off. 5 stars for Stevenson Toyota Scion!!! Remember ask for Angel Lopez in Jacksonville, NC..You won't regret it. That's a promise! More
by Pokerndarear
Employees Worked With
Angel Lopez
