Stevenson-Hendrick Toyota Jacksonville

My sales professional I had a wonderful experience with my sales professional. She was prompt in everything that she did for us and made sure to go above and beyond what ot I had a wonderful experience with my sales professional. She was prompt in everything that she did for us and made sure to go above and beyond what others do. She made sure the price of our vehicle was one that we could afford. She even went to the extent of making us coffee and purchasing lunch for us. I would recommend her and have recommended her to everyone I come across that's look for a new car as well as family members that are out of state that are looking to drive down and purchase a car from her. It was a wonderful experience. More

Great Stevenson had exactly what i was looking for. They worked with me on pruce and try to get as close as they could to what i wanted. Valeri helped me ou Stevenson had exactly what i was looking for. They worked with me on pruce and try to get as close as they could to what i wanted. Valeri helped me out from the time i got there until i left. Great place with great employees. More

everyone worked hard to get a deal that would work for me Tom and Mike were informative and helpful. They worked hard to get a car and deal that would work for me. I am glad Johnny Maguire assured me that he Tom and Mike were informative and helpful. They worked hard to get a car and deal that would work for me. I am glad Johnny Maguire assured me that he would take good care for all my service needs More

The very best customer service on the East Coast My wife and I came into Stevenson Toyota Scion to trade in our two vehicles and meet Mr. Angel Lopez. He was a true blessing from the start. His cou My wife and I came into Stevenson Toyota Scion to trade in our two vehicles and meet Mr. Angel Lopez. He was a true blessing from the start. His courtesy, patience, understanding of our situation of our credit and knowledge of the business was remarkable. We've never felt so welcomed and treated with such warm hospitality. I recommend anyone looking for a new or used vehicle to drop by, you wont be disappointed at all. All their hard work and our faith in their service paid off. 5 stars for Stevenson Toyota Scion!!! Remember ask for Angel Lopez in Jacksonville, NC..You won't regret it. That's a promise! More

Service Total waste of time dealing with Stevenson since their move to the new facility. I have sold my Tundra and will never buy another Toyota because of th Total waste of time dealing with Stevenson since their move to the new facility. I have sold my Tundra and will never buy another Toyota because of their poor service and will now do the same with the 2013 Scion I bought less than a year ago from them. When the service department tells you the tire pressure light is nothing more than an annoyance and they don't know why it's on there's a problem. I'd rather take the loss on the vehicle than ever have to deal with them again. More

This last time I visited this dealership will be my last. I was looking to buy a new vehicle, and had a horrible experience. The salesman was nice and polite all the way until the time came to negotiating I was looking to buy a new vehicle, and had a horrible experience. The salesman was nice and polite all the way until the time came to negotiating a deal. When my husband and I expressed our dissatisfaction with the offer they wanted to present, the salesman looked at us and said "well if you don't like the price, you are looking for too much car." Really?!?!? Needless to say, we had nothing left to say to this man, and we left. We traveled an hour and half to Greenville Toyota, and received amazing customer service and bought the same vehicle at a much more reasonable price. No one in my family will EVER purchase a vehicle from Stevenson again. More

Absolutely terrible experience at Stevenson Toyota, Jacksonville, NC! Took my 2008 Prius in for an oil change and check-up. As soon as I got there I was told it would cost about $891!!! I could not bel Jacksonville, NC! Took my 2008 Prius in for an oil change and check-up. As soon as I got there I was told it would cost about $891!!! I could not believe it! They had not even look at my vehicle! I asked for an explanation and I was told that they needed to change all the fluids, filters, and numerous other "standard" maintenance issues. I was shocked! I immediately left Stevenson Toyota and drove to Precision Tune Auto Care on Western. $23 for an oil change, tire rotation, and full inspection. Only thing they found in the inspection was they suggested a new air filter. I drove to Auto Zone and purchased a new air filter for $15. Total cost = $38. If you are considering taking your car to a dealer, I STRONGLY suggest NOT using Stevenson Toyota. They will openly rip you off! More

It was a good experience. Sales was not as experienced as I had expected. But I like the car and will go back again in the future. as I had expected. But I like the car and will go back again in the future. More

Best dealership I have ever been to. Went to other ones and they were trying to get us into the car that they wanted to sell us, when we went here we told them what we wanted and were looking for and they and they were trying to get us into the car that they wanted to sell us, when we went here we told them what we wanted and were looking for and they worked for us. They did such a great job and treated us so good we went back two months later and I traded in my Honda Pilot and they made a great deal for it and gave me a great deal on a Truck of my dreams. I highly recommend buying used or new from them anywhere else and you will be running into jerks. Just ask for Santos. More