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Stevenson-Hendrick Toyota Jacksonville
Jacksonville, NC
1,068 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,068 Reviews of Stevenson-Hendrick Toyota Jacksonville
August 19, 2015
New Lifetime Customer Earned My husband had just gotten home from an 8 month deployment when we discovered his car had some issues. He spent a few days and a few hundred bucks fix My husband had just gotten home from an 8 month deployment when we discovered his car had some issues. He spent a few days and a few hundred bucks fixing it only to have it blow p on the first drive after being repaired. He was set to leave for his home state on his leave. We went up to Stevenson Toyota after much deliberation on whether to finance a vehicle or go buy another used car that would nickel and dime us to death and take a lot of his precious time. The vehicles of the lot were appealing and affordable. The team we worked with was down-to-earth, honest and were prepared to do whatever it took to get us something we needed within our terms (no money down, payment, etc). We were pleased from the moment we drove on the lot to the moment my husband left in his 2013 Dodge truck. By the way, it should be noted here that I have the same 5.7 liter Hemi in my car with a custom FlowMaster exhaust, K&N cold air intake and a little less curb weight and I smoked him when he was trying to race me. But I digress.... We went to Stevenson Toyota on a Monday morning and we were out of there faster than any other dealer I have EVER purchased/leased a car from. The entire team from Mariah our sales-chic, to the funny guy working to get us approved (sorry, I forget your name, but I know your face and the joke you made about the mistake on my driver's license!!) to the coolest F&I guy and the sales manager would backed all of his team up!!! I would come back here again and recommend to ANYONE! Thanks Stevenson Toyota!! More
by HemiCpl2015
Employees Worked With
Mariah, Bob, Jeremy, Ron=Team Lindsey
August 05, 2015
Customer Friendly and Accommodating Stevenson Toyota was wonderful. They were patient, motivated, and dedicated to helping us find the car we needed for our family. Thank you Stevenson Stevenson Toyota was wonderful. They were patient, motivated, and dedicated to helping us find the car we needed for our family. Thank you Stevenson Toyota. More
by SLCascarano
Employees Worked With
Drew, Santos, and Calvin
August 03, 2015
Service Dept is unacceptable!! Well, I've been here for 90 minutes(1 1/2 hours) for an oil change that I had an appointment for and my car is STILL sitting in the parking lot waitin Well, I've been here for 90 minutes(1 1/2 hours) for an oil change that I had an appointment for and my car is STILL sitting in the parking lot waiting to be serviced. Not my 1st issue with this particular dealership AND service(such as oily smudge marks on my driver door and steering wheel. After supposedly topping off fluids, had to have them fill antifreeze to the full mark to which they were NOT happy). There seems to be NO sense of urgency or leadership in the Service Dept. Maybe I'm unreasonable and expect to much, but why even make appointments if NO effort is made to keep them. Buyer beware!! More
by bwpstl
Employees Worked With
Unknown
July 24, 2015
Purchase of new vehicle My salesperson, Richard Harrington, was very professional, friendly and very knowledgeable of the vehicle I was interested in buying. We viewed other My salesperson, Richard Harrington, was very professional, friendly and very knowledgeable of the vehicle I was interested in buying. We viewed other vehicles to make sure I would be satisfied with the one I had picked out and Richard did not rush me through the process. More
by Pat Rieder, 107
Employees Worked With
Richard Harrington
July 12, 2015
Service is excellent We've brought our car to service twice, both times they didn't price gouge, they only did service that was needed or requested and did not try to do a We've brought our car to service twice, both times they didn't price gouge, they only did service that was needed or requested and did not try to do additional unnecessary service. Customer service is always friendly and informative. More
by Cadempsey
Employees Worked With
Chris
June 17, 2015
Easy, comfortable and efficient My salesperson, Kathy was not pushy or arrogant. I was not intending to buy the day I visited. However, I had been looking for over a year. My car My salesperson, Kathy was not pushy or arrogant. I was not intending to buy the day I visited. However, I had been looking for over a year. My car was in service and I was looking at the different vehicles that were in the showroom. She brought up several other cars for me to look at. She listened to what I wanted in a vehicle. I did not buy that day. Again, she was not pushy. The next afternoon I texted her and told her I wanted the car and to have everything ready for me at 6:00 pm. Everything was handled via text. I walked I with my granddaughter and signed the papers. I had actually walked out of two other dealerships because of arrogance! More
by Piano
Employees Worked With
Kathy and Valorie
June 15, 2015
auto dealers my experience at this dealership was more than I had anticipated , I thought dealers were all the same, but, I was pleasantly surprised. They were g my experience at this dealership was more than I had anticipated , I thought dealers were all the same, but, I was pleasantly surprised. They were great! Made my car shopping a pleasant experience. More
by May5
Employees Worked With
Angel Lopez
June 09, 2015
Outstanding service for the last 8 years! My family and I would like to thank Stevenson Toyota for their wonderful and outstanding service these last eight years. I was deployed to Iraq as a My family and I would like to thank Stevenson Toyota for their wonderful and outstanding service these last eight years. I was deployed to Iraq as a Marine in 2007, and my beautiful wife bought our first Toyota, a Tundra, before my return much to my surprise (and enthusiasm!) Shortly after buying the Tundra, I received orders for Japan, and as soon as we got back we went straight to Stevenson and bought a used 2007 Camry. Through these last eight years we've had a few minor bumps or bruises with both of our Toyotas, but Stevenson Toyota smoothes it all over and takes care of my family every time. The service and friendliness at Stevenson Toyota is fantastic. We service both our Toyota's for every oil change at Stevenson, and the service department is absolutely outstanding in every respect. I would especially like to thank Robert. We have been dealing with Robert since at least 2011, (I am fairly sure he was there in 2007 as well...) and he is an absolute professional in every sense. Robert always makes sure everything is done right, and works with us to make sure our vehicles are running perfectly. We also recently worked with Edwin, and had the pleasure to meet with Stevenson's lead mechanic as well, both very professional, friendly and helpful, willing to answer all of our questions and do everything possible to make sure both our Toyota's were running perfectly. In fact, all the service employee's we have worked with at Stevenson Toyota always go the extra mile for us whenever we are there. When we are ready to purchase another Toyota, we will be looking to Stevenson Toyota. Thank you for taking care of our family. More
by Ole Blu
Employees Worked With
Robert, Edwin, lead mechanic
June 08, 2015
Traded in my 2007 Toyota Camry for a 2015. Great deal ! Go to person is Erika Canales ! Probably the best salesman at Stevenson Toyota ! Had been shopping around and this Dealer was the best to date. Go to person is Erika Canales ! Probably the best salesman at Stevenson Toyota ! Had been shopping around and this Dealer was the best to date. More
by mgutierrez28
Employees Worked With
Erika Canales
May 30, 2015
2015 4Runner and 2015 Tacoma We walked in just to look at used cars with no intent to buy day of. The staff went above and beyond and we ended up leaving with a great deal and 2 b We walked in just to look at used cars with no intent to buy day of. The staff went above and beyond and we ended up leaving with a great deal and 2 beautiful cars. More
by Constance
Employees Worked With
Richard Harrington
