Stevenson-Hendrick Toyota Jacksonville

This rating relates to the Service dept. As I walked in the auto bay where the service advisors are, the first 2(1 woman and 1 man) CLEARLY knew I was there and refused to look up, even to say hello. The the auto bay where the service advisors are, the first 2(1 woman and 1 man) CLEARLY knew I was there and refused to look up, even to say hello. The 3rd person just past the service entrance acknowledged me and took care of receiving my Sienna for an oil change. He explained oil change options, I choose one and waited in the waiting area. I did have an appt for the oil change and the hour+ time for the oil change(with the "we have to show you your air filters") was reasonable. What wasn't reasonable was that I had JUST changed my cabin air filter only days before the oil change and what I was shown CLEARLY was not my cabin air filter, but since I did not write my name on my cabin air filter before installing it, I decided not to call them on this. BTW, I now write my name in multiple places on my cabin air filter AND engine filter. After I paid for the oil change, I opened my glove box to put something away and there were greasy finger printers on the inside of my glove box and the back edges, enough so, that I walked back into the service advisor and asked for a rag to wipe off the greasy finger prints. He sent the service tech with cleaner to wipe up the greasy finger prints. While I waited on him to clean the glove box, I opened the hood and looked over the engine, checked the oil level which was CLEARLY over the full line on the dip stick but ALSO noticed that my engine coolant AND windshield fluid had NOT been "topped" off. When I asked the tech to top these off, he huffed off, came back with fluids to top off what is advertised to be completed on each oil change and walked off. I wanted to thank him for the extra attention and say that it was okay if he simply overlooked the "details" of greasy finger prints and not topping off my fluids as mistakes do happen, but his attitude as well as the attitude in the service dept is terrible. Sorry, but when I am in the market for another Toyota, possibly a Highlander, there is NO chance I will purchase from this dealership. More

The dealership was offering this sales event where if you have up to $9K in negative equity, they would take care of that and let you start fresh in a brand new vehicle. I don't know about anyone else, but t have up to $9K in negative equity, they would take care of that and let you start fresh in a brand new vehicle. I don't know about anyone else, but to me that's saying that the negative equity will not be put on the new car.... Needless to say, the sales flyer lied. And not only that, but from what the scion website states, if you're military (prior or active) you get a $1000 dollar rebate. I was told I could not since I'm not active anymore. Then also, I'm graduating college soon and I was told I would have to have my degree already. Whereas on the scion website, it states to get the rebate you either have to have one already, or a job lined up, or in the next 6 months be graduating....I had to explain all this to the salesman! Not only that, but also for my trade, they offered me $2000+ less than what the Stevenson Kia dealership one building over was going to offer me! Also, since my current vehicle is from the Stevenson Automotive Group, I got the extended warranty and the gap insurance. When I told him (Mike) that I had the extended warranty and the gap insurance and that should take off from my negative equity and all, he told me no and started to explain to me what an extended warranty, gap insurance, and negative equity was! And when I said the exact same thing again, he said, "Oh, you purchased your vehicle from Stevenson? Did you get gap or an extended warranty; cause if you did you can use that toward your negative equity." I told him "that's what I just said!" And when they ran all my numbers, without giving me my military discount (which I was also told I could get over at Stevenson Kia) and not taking care of my negative equity as promised and stated in the sales flyer, my payment sky rocketed! I laughed and told him no thanks and to get me my keys and the sales flyer. Got me my keys but did not get me the sales flyer and pretty much made it a point that I can't read while handing me my keys....I left and called the general manager, George, which who I really wanted to talk to was THE ACTUAL GENERAL MANAGER OF THE ENTIRE CHAIN OF STEVENSON AUTOMOTIVE (John Stevenson) but instead I was given the new sales manager and when I asked him about the sales flyer he said "Oh, you're the guy who was just in here about the TC that was rude to my sales team?" Then when I told him that the sales flyer was fake advertising and they should change it he told me "did the flyer say that if you got a new car, you would be where you are now monthly on your current vehicle?" I said no and he then said "well that's your problem!" I said "no, the problem is your sales flyer; it clearly states "pay a $79 car release and we'll pay off your negative equity of up to $9000 so you can get out of a bad, expensive payment and into something new with a fresh start!" He then told me I was wrong, pretty much insinuating that I'm a liar, so I hung up. DO NOT GO TO THIS DEALERSHIP!!! IN FACT, STAY AWAY FROM ALL OF STEVENSON AUTOMOTIVE GROUP ALL TOGETHER! More

Thinking back on all the vehicles I have purchased in my lifetime this was the most pleasant experience EVER!!! My husband and I had a very pleasant experience dealing with Stevenson Toyota in Jacksonvill lifetime this was the most pleasant experience EVER!!! My husband and I had a very pleasant experience dealing with Stevenson Toyota in Jacksonville, NC. I dealt with Kimberly Bazewicz over the internet. She helped me gather the information and pricing I needed to make my decision. Betty Hurd was the salesperson that helped us when we visited the dealership. She was very knowledgable and helpful while we were making our final decision. She got me in the car I wanted and for the right price! I highly recommend this dealership and especially recommend Betty Hurd as your salesperson. More

First of all I think it is pretty stupid that this requires 250 characters. Maybe I don't have that much to say!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Next, requires 250 characters. Maybe I don't have that much to say!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Next, the service department was great, the people were very helpful and friendly, and it didn't take all day to get my car serviced. A little pricey for an oil change but I expected that from a dealership in Jacksonville NC. I would recommend the service dept because of the people. I would not use the sales dept, because one of the men who works there, screwed " sorry for term" on some furniture when he worked at a local store, I wouldn't trust him for no amount of money. Thanks More