Stevenson-Hendrick Toyota Jacksonville

Service Dept is unacceptable!! Well, I've been here for 90 minutes(1 1/2 hours) for an oil change that I had an appointment for and my car is STILL sitting in the parking lot waitin Well, I've been here for 90 minutes(1 1/2 hours) for an oil change that I had an appointment for and my car is STILL sitting in the parking lot waiting to be serviced. Not my 1st issue with this particular dealership AND service(such as oily smudge marks on my driver door and steering wheel. After supposedly topping off fluids, had to have them fill antifreeze to the full mark to which they were NOT happy). There seems to be NO sense of urgency or leadership in the Service Dept. Maybe I'm unreasonable and expect to much, but why even make appointments if NO effort is made to keep them. Buyer beware!! More

Easy, comfortable and efficient My salesperson, Kathy was not pushy or arrogant. I was not intending to buy the day I visited. However, I had been looking for over a year. My car My salesperson, Kathy was not pushy or arrogant. I was not intending to buy the day I visited. However, I had been looking for over a year. My car was in service and I was looking at the different vehicles that were in the showroom. She brought up several other cars for me to look at. She listened to what I wanted in a vehicle. I did not buy that day. Again, she was not pushy. The next afternoon I texted her and told her I wanted the car and to have everything ready for me at 6:00 pm. Everything was handled via text. I walked I with my granddaughter and signed the papers. I had actually walked out of two other dealerships because of arrogance! More

auto dealers my experience at this dealership was more than I had anticipated , I thought dealers were all the same, but, I was pleasantly surprised. They were g my experience at this dealership was more than I had anticipated , I thought dealers were all the same, but, I was pleasantly surprised. They were great! Made my car shopping a pleasant experience. More

Outstanding service for the last 8 years! My family and I would like to thank Stevenson Toyota for their wonderful and outstanding service these last eight years. I was deployed to Iraq as a My family and I would like to thank Stevenson Toyota for their wonderful and outstanding service these last eight years. I was deployed to Iraq as a Marine in 2007, and my beautiful wife bought our first Toyota, a Tundra, before my return much to my surprise (and enthusiasm!) Shortly after buying the Tundra, I received orders for Japan, and as soon as we got back we went straight to Stevenson and bought a used 2007 Camry. Through these last eight years we've had a few minor bumps or bruises with both of our Toyotas, but Stevenson Toyota smoothes it all over and takes care of my family every time. The service and friendliness at Stevenson Toyota is fantastic. We service both our Toyota's for every oil change at Stevenson, and the service department is absolutely outstanding in every respect. I would especially like to thank Robert. We have been dealing with Robert since at least 2011, (I am fairly sure he was there in 2007 as well...) and he is an absolute professional in every sense. Robert always makes sure everything is done right, and works with us to make sure our vehicles are running perfectly. We also recently worked with Edwin, and had the pleasure to meet with Stevenson's lead mechanic as well, both very professional, friendly and helpful, willing to answer all of our questions and do everything possible to make sure both our Toyota's were running perfectly. In fact, all the service employee's we have worked with at Stevenson Toyota always go the extra mile for us whenever we are there. When we are ready to purchase another Toyota, we will be looking to Stevenson Toyota. Thank you for taking care of our family. More

Traded in my 2007 Toyota Camry for a 2015. Great deal ! Go to person is Erika Canales ! Probably the best salesman at Stevenson Toyota ! Had been shopping around and this Dealer was the best to date. Go to person is Erika Canales ! Probably the best salesman at Stevenson Toyota ! Had been shopping around and this Dealer was the best to date. More

2015 4Runner and 2015 Tacoma We walked in just to look at used cars with no intent to buy day of. The staff went above and beyond and we ended up leaving with a great deal and 2 b We walked in just to look at used cars with no intent to buy day of. The staff went above and beyond and we ended up leaving with a great deal and 2 beautiful cars. More

2 new cars We traded our two vehicles for a new Tacoma and a new 4Runner. Great experience and the sales team really bent over backwards to make things happen fo We traded our two vehicles for a new Tacoma and a new 4Runner. Great experience and the sales team really bent over backwards to make things happen for us. More

Awesome customer service!!!/ Angel Lopez at Stevenson Toyota in Jacksonville NC is the man to see! My husband and I bought a Tundra and a 4 Runner within a day of each other. Ange Angel Lopez at Stevenson Toyota in Jacksonville NC is the man to see! My husband and I bought a Tundra and a 4 Runner within a day of each other. Angel displayed professionalism and great customer service before, during and after the sale. He cares about his customers and exemplifies how every salesman should be! More