Stevenson-Hendrick Toyota Jacksonville

Easy, comfortable and efficient My salesperson, Kathy was not pushy or arrogant. I was not intending to buy the day I visited. However, I had been looking for over a year. My car My salesperson, Kathy was not pushy or arrogant. I was not intending to buy the day I visited. However, I had been looking for over a year. My car was in service and I was looking at the different vehicles that were in the showroom. She brought up several other cars for me to look at. She listened to what I wanted in a vehicle. I did not buy that day. Again, she was not pushy. The next afternoon I texted her and told her I wanted the car and to have everything ready for me at 6:00 pm. Everything was handled via text. I walked I with my granddaughter and signed the papers. I had actually walked out of two other dealerships because of arrogance! More

auto dealers my experience at this dealership was more than I had anticipated , I thought dealers were all the same, but, I was pleasantly surprised. They were g my experience at this dealership was more than I had anticipated , I thought dealers were all the same, but, I was pleasantly surprised. They were great! Made my car shopping a pleasant experience. More

Outstanding service for the last 8 years! My family and I would like to thank Stevenson Toyota for their wonderful and outstanding service these last eight years. I was deployed to Iraq as a My family and I would like to thank Stevenson Toyota for their wonderful and outstanding service these last eight years. I was deployed to Iraq as a Marine in 2007, and my beautiful wife bought our first Toyota, a Tundra, before my return much to my surprise (and enthusiasm!) Shortly after buying the Tundra, I received orders for Japan, and as soon as we got back we went straight to Stevenson and bought a used 2007 Camry. Through these last eight years we've had a few minor bumps or bruises with both of our Toyotas, but Stevenson Toyota smoothes it all over and takes care of my family every time. The service and friendliness at Stevenson Toyota is fantastic. We service both our Toyota's for every oil change at Stevenson, and the service department is absolutely outstanding in every respect. I would especially like to thank Robert. We have been dealing with Robert since at least 2011, (I am fairly sure he was there in 2007 as well...) and he is an absolute professional in every sense. Robert always makes sure everything is done right, and works with us to make sure our vehicles are running perfectly. We also recently worked with Edwin, and had the pleasure to meet with Stevenson's lead mechanic as well, both very professional, friendly and helpful, willing to answer all of our questions and do everything possible to make sure both our Toyota's were running perfectly. In fact, all the service employee's we have worked with at Stevenson Toyota always go the extra mile for us whenever we are there. When we are ready to purchase another Toyota, we will be looking to Stevenson Toyota. Thank you for taking care of our family. More

Traded in my 2007 Toyota Camry for a 2015. Great deal ! Go to person is Erika Canales ! Probably the best salesman at Stevenson Toyota ! Had been shopping around and this Dealer was the best to date. Go to person is Erika Canales ! Probably the best salesman at Stevenson Toyota ! Had been shopping around and this Dealer was the best to date. More

2015 4Runner and 2015 Tacoma We walked in just to look at used cars with no intent to buy day of. The staff went above and beyond and we ended up leaving with a great deal and 2 b We walked in just to look at used cars with no intent to buy day of. The staff went above and beyond and we ended up leaving with a great deal and 2 beautiful cars. More

2 new cars We traded our two vehicles for a new Tacoma and a new 4Runner. Great experience and the sales team really bent over backwards to make things happen fo We traded our two vehicles for a new Tacoma and a new 4Runner. Great experience and the sales team really bent over backwards to make things happen for us. More

Awesome customer service!!!/ Angel Lopez at Stevenson Toyota in Jacksonville NC is the man to see! My husband and I bought a Tundra and a 4 Runner within a day of each other. Ange Angel Lopez at Stevenson Toyota in Jacksonville NC is the man to see! My husband and I bought a Tundra and a 4 Runner within a day of each other. Angel displayed professionalism and great customer service before, during and after the sale. He cares about his customers and exemplifies how every salesman should be! More

Awesome customer service Chris and Johnny McGuire are great to work with. Never had any problems with service department as they are thorough with their services. Chris and Johnny McGuire are great to work with. Never had any problems with service department as they are thorough with their services. More

Interest Rate Drama... We literally just walked out of this dealership about an hour ago and the experience was mixed. We LOVED R.J. Sterling, the salesman. He was very thor We literally just walked out of this dealership about an hour ago and the experience was mixed. We LOVED R.J. Sterling, the salesman. He was very thorough through the entire process and tried to help us get down to the payments we were comfortable with. We couldn't quite get there, but again, he tried. He didn't try to feed us some BS and he just seemed like a nice guy instead of a smarmy sales person. There was a miscommunication with our interest rate, but we were still able to get a pretty awesome rate. And even though we are a little over than what we wanted, we are still happy with the SUV. Now, I say there was a mixed experience because even though we loved R.J, the financial guy was kind of an a**. I know he was doing his job but he just seemed like he was looking down on us because we couldn't afford the bumper to bumper AND the GAP insurance together. Our payments were already higher than what we wanted and it would have been even higher with both of those things added. Also, I didn't realize this before because I wasn't in the room when my husband signed the paperwork but the cash price of the car is $1,000 higher than what was agreed on before with R.J. But now that we already signed and drove away it really doesn't matter because we are stuck with what was signed. I am going to assume it was an oversight on Calvin and not a manipulation because they gave us more on our trade in, so in order to make up for that, they added back the $1,000 to the price of the SUV in order to re-coup what happened with the interest rate error. So, all in all, I'd say excellent salesman in R.J. and I definitely recommend him to anyone else who is needing a new car. Even with the miscommunication, he was repentant and apologized for it and that is all we can ask for because everyone makes mistakes. More