Stevenson-Hendrick Toyota Jacksonville

Great Customer Service This was by far the best dealer experience I have ever had. I got the truck I have always wanted and the guys went out of their way to meet my needs t This was by far the best dealer experience I have ever had. I got the truck I have always wanted and the guys went out of their way to meet my needs to get me what I wanted, when I wanted so I didn't have to settle on something else. The staff at Stevenson Toyota conducted themselves in a professional and helpful manner and at no time di I feel like fresh meat to a pack of hungry wolves that you'd normally feel like at a dealership. I will buy my all my vehicles there from now on!! More

Honest dealership! In Jacksonville!! I've used Stevenson Toyota's service department for years. They have always been honest and fair with parts and labor. When it came time to buy a new I've used Stevenson Toyota's service department for years. They have always been honest and fair with parts and labor. When it came time to buy a new vehicle the choice was easy. Any one in the Jacksonville area looking for a car should come see Stevenson Toyota. More

Sampson is the best Sales Consultant Sampson at Stevenson Toyota has made car buying the most enjoyable experience I've ever had. He was extremely knowledgeable and educated me to the ap Sampson at Stevenson Toyota has made car buying the most enjoyable experience I've ever had. He was extremely knowledgeable and educated me to the appropriate vehicle to my needs and structured his approach accordingly. I felt he was very kind and trustworthy in his business ethics. He is without a doubt, the most wonderful car sales consultant that I have ever had the pleasure of working with. I really appreciated his friendly and direct approach. This isn't my first rodeo, I have had a lot of experience with buying new vehicles, and he has helped me to make this the best and easiest vehicle buying experience ever. More

Outstanding! Outstanding service. Service reps were extremely knowledgeable, courteous and professional! I am very satisfied with the overall experience. I would d Outstanding service. Service reps were extremely knowledgeable, courteous and professional! I am very satisfied with the overall experience. I would definitely recommend this dealership to family and friends. More

Neville's experience The Toyota dealership of Jacksonville, NC is like no other dealership, the sales women, the salesmen and managers are courteous, professional, and ver The Toyota dealership of Jacksonville, NC is like no other dealership, the sales women, the salesmen and managers are courteous, professional, and very calm. As I initially visited the dealership for service related issues with my prius, a very wonder lady by the name of Cami, had a nice conversation with me regarding options of purchasing a new vehicle. What made me feel comfortable was the fact that she was calm, cool and collective. She introduced me to one of her up and coming and prosperous saleswomen by the name of Mariah. Mariah was very polite, professional and pretty just like Cami. She walked me through the process of owning my first new car and it was amazing. The sales manager was amazing as well, he worked with me with my affordability, I give this dealership the highest of praise. More

Absolutely amazing! My husband and I can not say enough good things about Stevenson: their sales team, financial team, and general customer service are beyond exceptional My husband and I can not say enough good things about Stevenson: their sales team, financial team, and general customer service are beyond exceptional. Larry Jordan and Dan Nagy were our salesmen, and we tell everyone that we know to go see them! We went in knowing exactly what we wanted, and we never felt pushed to do or buy anything other than that. They listened, took their time with us, and genuinely cared that we buy the best vehicle for the best price. We never doubted for a moment that they had our best interest at heart, and in the end we walked away with our dream car, completely satisfied. For as long as we are in Jacksonville, we will only be giving our business to Stevenson Toyota! More

Service Dept is unacceptable!! Well, I've been here for 90 minutes(1 1/2 hours) for an oil change that I had an appointment for and my car is STILL sitting in the parking lot waitin Well, I've been here for 90 minutes(1 1/2 hours) for an oil change that I had an appointment for and my car is STILL sitting in the parking lot waiting to be serviced. Not my 1st issue with this particular dealership AND service(such as oily smudge marks on my driver door and steering wheel. After supposedly topping off fluids, had to have them fill antifreeze to the full mark to which they were NOT happy). There seems to be NO sense of urgency or leadership in the Service Dept. Maybe I'm unreasonable and expect to much, but why even make appointments if NO effort is made to keep them. Buyer beware!! More