Stevens Creek Chevrolet
San Jose, CA
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Purchased a new 2022 high end truck, sales tried to jack the price 10k over msrp, shut that down. Then onto service which started well with a really good advisor, then that fell off the rails, forgetting ap the price 10k over msrp, shut that down. Then onto service which started well with a really good advisor, then that fell off the rails, forgetting appointments, lack of communications. I reached out to the general manager, (useless) the lack for communication starts from the top down, now I see the issue is with the GM Scott J, he provides lip service by replying to negative reviews online like this one! I think that’s his only job as it’s sure not responding to dissatisfied customers. I DO NOT RECOMMEND THIS DEALERSHIP, there’s plenty of others to choose from. More
Amazing dealer that stuck by their word and provided an amazing experience. Bought a ZL1 from them and would not hesitate to buy another car in the future. A stand up group of people at this dealer and a v amazing experience. Bought a ZL1 from them and would not hesitate to buy another car in the future. A stand up group of people at this dealer and a very happy customer More
Major Bait and Switch. Had a ZL1 up for 1400 under MSRP. Read the fine print, got a text from sales and it even confirmed the price. Sent me pictures of the car. I said le Had a ZL1 up for 1400 under MSRP. Read the fine print, got a text from sales and it even confirmed the price. Sent me pictures of the car. I said lets get it done. Called to do all the paper work get it done. And all sudden they go for 3k markup. So all sudden the car is 5k more. Ill never buy a GM vehicle in my life, and Ill never step foot in this dealer. Buyer be warned they will bait and switch. More
The service was excellent. I was very satisfied with the service and how professional the dealership was. It was genuinely very impressive. Thanks! I was very satisfied with the service and how professional the dealership was. It was genuinely very impressive. Thanks! More
The Service Manager was helpful. Realizing how anxious I was, he explained with sensitivity the high cost of repair. Outlining all of my options. He made me feel that he was concerne Realizing how anxious I was, he explained with sensitivity the high cost of repair. Outlining all of my options. He made me feel that he was concerned with the safety of driving the vehicle and he would attempt to do everything within the guidelines that would help us. Even though it was expensive I didn't feel like I was being taken advantage of. He represented the dealership with positivity and service. I came to trust what I was being told More
I would rate my experience excellent except they were understaffed given the volume of business they were doing. What could have taken 2 hours took six understaffed given the volume of business they were doing. What could have taken 2 hours took six More