3640 Stevens Creek Blvd
San Jose, CA 95117
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I'm writing in praise of service writer, Neli. I called to schedule a warranty repair of my 2023 Blazer 3T. It has an oil leak. It just passed 14000 miles. The person booking the appointment was full of wrong information. I was told a shuttle was available at 7AM. I was told it would be a day appointment. Neli, had to set things straight. She heard my frustration. She deescalated the situation by finding the right solution. She'll call me once conditions are correct for me to bring the car back. I'm certain she'll follow through, too. Thank you, Neli for being a professional. Greg
Sales and finance were very professional and helpful.all around it was a very positive experience
I knew what make, model, color I wanted and I knew the sales person, Alejandra Abedoy that I wanted to help me. Alejandra had helped me almost four years ago and I wanted that same great experience again. When I arrived she pointed out the car I was looking for, when over all the updated features. There was one item I was concerned about Alejandra assured me it would be taken care of, the General Manager, who name I have forgotten also came out and assured me it was no problem to take care of the issue. I later met the Omar Omari for the financing, it was a pleasure to work with him again. Once I left the lot my experience was not over. Alejandra and called a couple of times to make sure that everything is still alright. Now I feel like part of the family.
The dealer was straightforward about making a deal work, they didn't try to hide any fees or extras. Simple to work with!
No pressure easy to work with saleswoman Marihan every thing was fine with the dealership.
Very nice sales person, Tony. No pressure and very easy to work with and knowledgeable. The dealership was fine but could be more comfortable with some places to sit and nice drinks. Finance did not pressure me but obviously offered extended warranties and such. Overall, I was very pleased.
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