Steve Jones Chrysler Dodge Jeep Ram

Sales experience great, service swindles you Took Town and Country in for 75000 mile service, change and detailing. Came back with need for alignment, shocks, struts, transmission flush and throt Took Town and Country in for 75000 mile service, change and detailing. Came back with need for alignment, shocks, struts, transmission flush and throttle body service...over $1100. I declined all but alignment, which was a scam. The $99 diagnostic fee, which I was told would be applied to any work done, can't be applied to the alignment. Beware the scam! I drove 50 miles and have been here over six hours. The sales experience was great, but each time service has been an issue. NEVER returning here. More

Service department sucks We bought a 2015 dodge Ram from Steve jones in September 2015! The buying process was amazing, the sales staff went above and beyond! We have had th We bought a 2015 dodge Ram from Steve jones in September 2015! The buying process was amazing, the sales staff went above and beyond! We have had the oil changed by their service department every time! Today my husband took it in for its routine oil change and tire rotation! It was taking longer then normal, finally they advised that THEY broke one of the locking lug nut! They advised they used a universal because they didn't know where the tool was and never asked where it was! After admitting they broke the nut, a lady assistant manager said they would replace the broken nut, then the head manager came out and said they'd fix it, but we'd have to pay for it! Well they have lost ALL of our business! We planned on buying another vehicle in the future from them, but it won't happen! We also referred many people to Steve jones and we will also advise against it and share our experience! Thanks for your half xxx service! You lost a customer for life! More

2 vehicles at once The best and easiest experience ever buying a vehicle. Norman is the most honest person I have ever met at a car lot. He helped get me and my wife out The best and easiest experience ever buying a vehicle. Norman is the most honest person I have ever met at a car lot. He helped get me and my wife out of our vehicles and into 2 new ones with the payments we wanted. Norman, Angel, and Bill made sure we had everything we asked for. We are always treated like family there and they always make my little girl feel comfortable and understand that kids will be kids. They never force you into something you don't want. Highly recommend Norman and Steve jones to anyone looking for a new ride. More

New 2016 RAM 2500 with Trade-in I was directed to Steve Jones dealership through USAA. My purchase was made in mid-July and I did a review through USAA immediately after purchase, b I was directed to Steve Jones dealership through USAA. My purchase was made in mid-July and I did a review through USAA immediately after purchase, but just occurred to me to do one here as well. My credit was still recovering from a divorce 2011-2012. I explained my credit situation to Norman and after speaking with his manager I was able to trade out of my 2015 Dart and get a brand new RAM 2500 which I was in the market for. They were able to absorb $5-$6K of my Dart's negative equity and find a lender that beat my local bank by %2 interest. I got the truck I was looking for with absolutely no hidden fees or costs, and after rebates was able to get it under sticker price . Norman was most professional and explained every step of the process along with any and all fees that would be added, and when it came time to sign papers with his manager there were no surprises. I was treated fairly, got what I wanted, and they helped me in re-establishing my credit. More

Poor service after the sale Bought 2015 Jeep Wrangler from Norman Lang and that was an enjoyable experience. Problem was during and after first oil change. Wife brought jeep home Bought 2015 Jeep Wrangler from Norman Lang and that was an enjoyable experience. Problem was during and after first oil change. Wife brought jeep home and I noticed a large scratch the whole length of the driver side front fender that had been poorly painted with touch up paint. Since the vehicle has only been in our garage and at the dealer and I didn't scratch and then try to cover up the scratch the only conclusion would be... yup you guessed it... the dealer. They said they didn't do it and it probably happened in parking lot. Yes a complete stranger scratches my jeep and THEN has black touch up paint that they then apply. Reason I'll take jeep back after lease and never be back. Service after the sale is what keeps customers. News flash More

Best experience ever Norman and angel are the best!!! Didn't stop until I was happy and got exactly what I wanted. Deff going back !! Best and easiest deal I've ever.l bee Norman and angel are the best!!! Didn't stop until I was happy and got exactly what I wanted. Deff going back !! Best and easiest deal I've ever.l been through they worked their butts off to make sure I got exactly what I want and could afford More

Try again Only use this service dept if you want to pay for extra parts. Good parts replaced, took twice to identify the problem. Cory did remove the part fro Only use this service dept if you want to pay for extra parts. Good parts replaced, took twice to identify the problem. Cory did remove the part from my bill but still charged labor. More

Very bad Bought a nice car but it doesn't have the opotions it was advised with and can't get any answers from the salesman would definitely not recommend thi Bought a nice car but it doesn't have the opotions it was advised with and can't get any answers from the salesman would definitely not recommend this dealer More

Appreciated the no-nonsense transparency Working with Steve Jones Chrysler Dodge Jeep was a breath of fresh air compared to most car-buying experiences. We were treated with courtesy, helpful Working with Steve Jones Chrysler Dodge Jeep was a breath of fresh air compared to most car-buying experiences. We were treated with courtesy, helpfulness, and professionalism from the moment of our first call. Joel Collishaw gave us a great overview of the Jeep Grand Cherokee we were interested in, and highlighted features no one at any other dealership had covered previously. Angel Cadiz was transparent during our negotiations, explaining available rebates, trade-in value, etc. We would recommend the dealership as a whole, and Joel and Angel in particular, to anyone interested in a great value and a fantastic (pain-free) buying experience. More

Works Well with Veterans I am in the Army; my husband is a Marine. We worked through USAA's Car Buying Service. Norman was honest to a fault, ensuring that we knew upfront I am in the Army; my husband is a Marine. We worked through USAA's Car Buying Service. Norman was honest to a fault, ensuring that we knew upfront what fees would still be charged, how much they were, and what they were. I had two children ages 2 & 4 with me. They were treated with respect as well. I went in expecting to have a salesman try to railroad me, as had happened at a few other dealerships. Instead, I left with the vehicle I was searching for. I will recommend this dealership, and Norman Lang to any of my friends and family. More