Steve Jones Chrysler Dodge Jeep Ram

Shawn Groves I purchased a new Jeep from Steve Jones, Owensboro KY in August of 2018. My salesman, Shawn Groves was excellent, he listened to what I wanted in a ve I purchased a new Jeep from Steve Jones, Owensboro KY in August of 2018. My salesman, Shawn Groves was excellent, he listened to what I wanted in a vehicle & helped me find what I wanted, definitely a no-pressure salesman. He provided follow up after my purchase & has always sought me out & ask how my Jeep was & if I needed anything every time I have been at the dealership since purchasing it. More

SERVICE DEPARTMENT WAS AWESOME, COULDN'T ASK FOR BETTER SERVICE. SERVICE ADVISORS AND TECHNICIANS WERE VERY HELPFUL AND ARE VERY KNOWLEDGEABLE. KEPT ME UPDAT DEPARTMENT WAS AWESOME, COULDN'T ASK FOR BETTER SERVICE. SERVICE ADVISORS AND TECHNICIANS WERE VERY HELPFUL AND ARE VERY KNOWLEDGEABLE. KEPT ME UPDATED AND PRICES WERE VERY AFFORDABLE More

Great People! I purchased a used vehicle from Joel. While I did not get the price I was hoping, he did his very best to try to help me out. He was very responsive a I purchased a used vehicle from Joel. While I did not get the price I was hoping, he did his very best to try to help me out. He was very responsive and was quick to get back to me! I’ve been going to Steve Jones for years for oil changes and repairs to my other vehicles. Corey is phenomenal and always tries to get me in and taken care of just as well as his staff. More

Service department is a joke! Had to constantly call to get a update on my vehicle. They told me if anything else was wrong they would call to keep me inform department is a joke! Had to constantly call to get a update on my vehicle. They told me if anything else was wrong they would call to keep me informed. Never once the whole month they had my vehicle did they call me. They kept blaming the insurance company saying they was waiting on them, but when I would call the insurance company they would have to call the service department to get the information they needed because they didn't send them anything. Sarah Winters is a liar and kept getting a attitude when I would call, she would be mad that my vehicle had been there so long, well if she would do her job then it wouldn't have been there a month! Only reason I had my vehicle sent there was because I usually have good service but I have never used them for a Insurance claim before and will never be back to them again! More

Horrible service, Chrysler Company involved. Lomg story short, we took our jeep in for things that were covered under warranty. Five days later, we had been told they had to keep our jeep and it Lomg story short, we took our jeep in for things that were covered under warranty. Five days later, we had been told they had to keep our jeep and it could not leave their lot, and that they couldn't give us a rental until our repairs were approved. Also told that a guy has to come approve repairs, then when this guy shows up they changed their story to this guy just comes to look at it and then requests approval for repairs. We got tired of it and went down there after having no vehicle for 5 days. When we got down there we tried talking to a service desk person, after she literally told us theres nothing they can do and we cant have our vehicle and that we are S.O.L. (yes she literally said that) we asked for a manager. The manager has us come in his office and tells us we better have a seat and listen up (like we are in trouble or something) then proceeds to tell us we sent going to come in yelling at his employees, and that 3 people said we were yelling at her. I responded with "that's funny because no one else was in her office except us, so who are the 3 that told you that?" To which he ignored us completely and told us "well your not getting your jeep back, we are keeping it for now" and we responded by saying give us our keys or we will have the police department down here to get them for us. This manager argued with us for 20 minutes telling us to call whoever we want but we aren't getting out keys. Long story short, we got our keys and will NEVER be back. We also got our money back for the service charge among other things that chrysler sent us in apology for what had happened. This dealer is known for having horrible service. More

2013 RHD Jeep Wrangler Our salesman was Kip, he was so helpful and knowledgeable about the vehicle. They did a lot of research for me to get exactly what I needed. Mike the Our salesman was Kip, he was so helpful and knowledgeable about the vehicle. They did a lot of research for me to get exactly what I needed. Mike the manager, was extremely helpful getting the Jeep “work ready” More

2016 right hand drive jeep wrangler unlimited My sales experience was fine but I spent over $30k on this jeep it has 9200.miles on it and I have had 4 flat tires...very disappointed with the quali My sales experience was fine but I spent over $30k on this jeep it has 9200.miles on it and I have had 4 flat tires...very disappointed with the quality of the tires and the paint is chipping off , At that price i would have thought they could have put better tires on it... More

service was very good salesman lied threw his teeth start with the good service department was very good !!! but when I checked with sales department about trading my truck in I told the salesman about start with the good service department was very good !!! but when I checked with sales department about trading my truck in I told the salesman about my experience when I bought the truck from another dealership and how they shop my loan around and caused several hard pulls of my credit report my credit score took a big hit and he assured me that wouldn't happen at your dealership but it did!!!! More

GROSS MISLEADING ADVERTISING!!!! I am in the market for a Jeep Sahara Unlimited. After finding the jeep I wanted advertised by STEVE JONES in the Auto Trader cheaper than anyone else, I am in the market for a Jeep Sahara Unlimited. After finding the jeep I wanted advertised by STEVE JONES in the Auto Trader cheaper than anyone else,I called them, I was told that,"yes indeed,the jeep advertised for $34,000 was still available. I asked if they might be interested in trading for my 2008 BMW 650i convertible with extremely low milage. After they wanted to give me only a portion of what my car is worth, I changed my offer to an all cash offer. I OFFERED THEM 34000 DOLLARS for a Jeep they had just told me was still available for 34000 DOLLARS and I was told I did not qualify for all discounts and rebates that it would take to purchase this Jeep for 34000 DOLLARS! WOW! You could have knocked me over with a feather!In my multiple business,if I advertise an item for a price,I'm ready to sell for that price,regardless of method of payment!Later the same day,a sales manager called me to smooth the deal over and his position was the same.HE WAS JUST AS DISHONEST AS HIS SALESMAN! Having owned and operated my own businesses for thirty years, I feel qualified to tell anybody that is reading this review,"THIS IS THE MOST DISHONEST BUSINESS PRACTICE I'VE EVER SEEN and you might want to do your business with a more reputable company. More

Beware of Angel Cadiz I didn't know this site existed or I would have written a review sooner. I ordered a new Ram at Steve Jones in 2013. My salesman, Robert Denton was I didn't know this site existed or I would have written a review sooner. I ordered a new Ram at Steve Jones in 2013. My salesman, Robert Denton was a pleasure to work with. After the expected 8 week wait for my truck to be built, it came in. Right on time. Angel Cadiz tried to raise the agreed upon price by over $4,500! The list price hadn't changed since I placed the order. The incentives hadn't changed since I placed the order. Angel just insisted that he couldn't sell the truck for the agreed upon price. Luckily for me, I had kept copies of all the paperwork and had him initial everything at the time I placed the order for my Ram. There was much arguing back and forth but because I had kept copies of all my paperwork, They finally delivered my truck at the price we agreed on when I ordered. I have bought many new cars and trucks but never met anyone as dishonest as Angel Cadiz. I have never been treated so badly at any place of business. I will never buy another vehicle from Steve Jones as long as he works there. Never. I really like my truck, just will not deal with anyone so dishonest if I don't have to. More