Steele Hyundai of New Braunfels

From the initial contact all the way to picking up my car, the entire team at Steele Hyundai of New Braunfels was nothing short of exceptional to deal with. After finding out my car was totaled, I was f car, the entire team at Steele Hyundai of New Braunfels was nothing short of exceptional to deal with. After finding out my car was totaled, I was faced with needing a new car in a short amount of time. I contacted several local dealerships, and none were nearly as responsive, let alone as cordial and straight forward as Tim was with me. No games or dealership tricks whatsoever, Tim went above and beyond trying to find a car and price that met my expectations. I have bought several cars through dealerships before, and NEVER has there been a better experience than this one and couldn’t be happier with my Ioniq 5! Was able to work through all the details ahead of time so coming to dealership was seamless and Chris and Brian were beyond accommodating to me and my family on the day we picked up the car. If you are in the market for a car, I couldn’t recommend highly enough Steele Hyundai of New Braunfels!! More

Terrible communication and service. They've had my car for a week with no communication at all and all calls go unanswered or straight to voice mail. They've had my car for a week with no communication at all and all calls go unanswered or straight to voice mail. More

Purchase an Elantra here for our son and it was as easy as it gets. They dont charge any extras like the other dealers and we were in and out in less than 3 hours beginning to end. as it gets. They dont charge any extras like the other dealers and we were in and out in less than 3 hours beginning to end. More

Margarita in Service is absolutely the best. She is the reason we bought another Hyundai! She is the reason we bought another Hyundai! More

A great team at Steele Hyundai Service Department, from Mr. Rene Burillo , the Service Director to the Service Advisors, Ms. Margarita Sierra, who I have known from earlier days at the dealership, she is Mr. Rene Burillo , the Service Director to the Service Advisors, Ms. Margarita Sierra, who I have known from earlier days at the dealership, she is dedicated, a professional with a positive attitude, my most recent interactions have been with Ms. Valerie Salinas and they have been great, I have also observed Ms. Salinas walking thru the waiting area offering the patrons a bottle of water while they were waiting, quite unheard of these days, Ms. Salinas is friendly, responsive and she displays a genuine care. Congratulations. Thank-you. More

The worst customer service ever! !my car has been at that facility two weeks for simple minor repairs and not once did I have service rep call me to provide updates on my vehicle I ha !my car has been at that facility two weeks for simple minor repairs and not once did I have service rep call me to provide updates on my vehicle I had to keep calling with rude and unprofessional people who are too busy to speak the customer I will never take my vehicle there ever or buy a vehicle from this place if that’s how they treat customers More

We were on the fence about buying a car in this economic climate, and we decided to try Steele after looking at several dealerships that were charging well over MSRP. We decided to try Steele, and it paid climate, and we decided to try Steele after looking at several dealerships that were charging well over MSRP. We decided to try Steele, and it paid off. Leif Martin met us on the lot immediately and did not pressure us at all. He was knowledgeable about the product, and simply gave us details about each trim package. We had a good experience because of him, and we probably would not have purchased our Santa Fe limited without his help. We were convinced that we were going to walk away from the dealership because they didn't have the exact car that we wanted, but Leif found us a vehicle that exceeded our expectations, and we were able to make a deal. We would not have purchased the car otherwise. Thank you Steele and Leif Martin for making our experience so great! More

GREAT SERVICE! After going to another dealer and being quoted and additional 4000.00 "market adjustment" on top of the MSRP sticker price - WE WERE HAPPY TO HAVE After going to another dealer and being quoted and additional 4000.00 "market adjustment" on top of the MSRP sticker price - WE WERE HAPPY TO HAVE FOUND STEELE NEW BRAUNFELS- NO ADDITIONAL UPCHARGES NO HIDDEN FEES! Easy to deal with and they had what we were looking for, More

After reading about scams, I marked the wheels on my car before taking it in for an oil change & tire rotation. Oil was changed but tires were untouched. I called the manager and he didn't sound surprised; before taking it in for an oil change & tire rotation. Oil was changed but tires were untouched. I called the manager and he didn't sound surprised; told me to bring it back in and they'd rotate the tires. Next time I'll check the wheel marks before leaving the service department. Lesson learned! More