Rene Burillo provides amazing service, treats customers like family, and makes every visit exceptional. Thank again

Worst service department I’ve ever visited. Snails pace slow! No communication! Doesn’t matter if you make an appointment, you will spend at least 3 hours here just to get a “free” oil change! Buy a Nissan, or anything else!

Very upset with service department. The manager could care less. I spent over $2k on service and they could not even get engine light to come off on my wife’s car. One excuse after another and their service agents literally just read from a computer generated service sheet. Manager is a joke and basically told me he does not what is going on and he is just there to do payroll. Your experience has forced us to never consider another Hyundai ever again. Sad that in a tough economy you are ripping people off in that service department. The quote that wins it all is last thing the agent said to us was “it is not safe to drive and tech estimates full breakdown in 1 month”. Wants us to spend another $6k on service. Buyers beware of this dealer.

From the initial contact all the way to picking up my car, the entire team at Steele Hyundai of New Braunfels was nothing short of exceptional to deal with. After finding out my car was totaled, I was faced with needing a new car in a short amount of time. I contacted several local dealerships, and none were nearly as responsive, let alone as cordial and straight forward as Tim was with me. No games or dealership tricks whatsoever, Tim went above and beyond trying to find a car and price that met my expectations. I have bought several cars through dealerships before, and NEVER has there been a better experience than this one and couldn’t be happier with my Ioniq 5! Was able to work through all the details ahead of time so coming to dealership was seamless and Chris and Brian were beyond accommodating to me and my family on the day we picked up the car. If you are in the market for a car, I couldn’t recommend highly enough Steele Hyundai of New Braunfels!!

Terrible communication and service. They've had my car for a week with no communication at all and all calls go unanswered or straight to voice mail.

Purchase an Elantra here for our son and it was as easy as it gets. They dont charge any extras like the other dealers and we were in and out in less than 3 hours beginning to end.