Stateline Subaru

positives & negatives First the positive . What sealed the deal for me was the professionalism of the salesman , Jonathan Theodat. He was friendly, courteous and very knowl First the positive . What sealed the deal for me was the professionalism of the salesman , Jonathan Theodat. He was friendly, courteous and very knowledgeable about the Crosstrek. In this social media age where a person can buy a car on line without even leaving the confines of their home, the quality of customer service will dictate if the dealership not only survives but thrives. Jonathan Theodat exceeded my expectations in this category. I also want to commend Damian Carvalho for his patience in going over the features of my new car. As a senior citizen, this advanced technology is like a foreign language to me and he went out of his way to make sure I felt comfortable operating the vehicle. My only negative comment was with the sales manager Inna Perez . I did not appreciate her strong arm tactics and condescending remarks with regards to my ambivalence in purchasing the vehicle.. She embarrassed me by stating that the salesman does not get a salary and only gets a commission and since he spent a considerable amount of time with me it should factor in to my decision. While her intentions may have been to help the salesperson, my opinion was that the remark was totally inappropriate. . More

Quick service easy to schedule 6000 mile oil change service was quick and painless. The folks at the counter keep you informed. No feeling of being pressured into services like yo 6000 mile oil change service was quick and painless. The folks at the counter keep you informed. No feeling of being pressured into services like you would see at some other service centers/shops. More

Prompt service Prompt and professional service at the dealership The service manager was up front and honest with the work that was needed. I believe the work done Prompt and professional service at the dealership The service manager was up front and honest with the work that was needed. I believe the work done was good quality and there was one thing that went wrong but I appreciated that the dealership let me know and did the work for no extra charge More

Sales of new Subaru Crosstreck Krystle was super friendly from the beginning of the sales process. It was also very handy that she spoke Portuguese since I brought my dad in to help Krystle was super friendly from the beginning of the sales process. It was also very handy that she spoke Portuguese since I brought my dad in to help me negotiate. We appreciated her honest personality and the fact that we didn’t feel pressured to buy the car. She was very transparent and a total sweetheart. We felt that she definitely has the customer’s needs in mind. More

More interest in sales than service Bought my car here 7 1/2 years ago and had all my service done by the previous ownership. New owners seem intent on trying to sell as much service as Bought my car here 7 1/2 years ago and had all my service done by the previous ownership. New owners seem intent on trying to sell as much service as possible. Trying to sell by instilling fear of impending mechanical failures. what work I agreed to was grossly overpriced. Old ownership used to return a washed car with clean interior right outside the service door. This time no car wash, trash inside the car and had to search through the used car lot for my car. I will find some place else for future service and when I need a new car I will not visit Stateline Subaru. More

Extremely fast I scheduled my appt at 10am for noon and I was done at 1245. Everyone was polite, friendly , knowledgeable and efficient. It was a pleasurable experie I scheduled my appt at 10am for noon and I was done at 1245. Everyone was polite, friendly , knowledgeable and efficient. It was a pleasurable experience. More

Subaru was new to us and we were dealt with professionly. B We've driven our new Crosstrek only a few days and it has met all our expectations. Handsome color loved by relatives in Alaska as well, runs smoot B We've driven our new Crosstrek only a few days and it has met all our expectations. Handsome color loved by relatives in Alaska as well, runs smoothly and handles well. Glad we had knowledgeable help through Steve and Damian. Thanks again😇 More

Pleasant Surprise Much to my surprise it was a very easy car buying experience. My sales person was knowledgeable financing went smoothly management was very accommodat Much to my surprise it was a very easy car buying experience. My sales person was knowledgeable financing went smoothly management was very accommodating. I get the price I wanted for the car I purchased, got exactly what I wanted for my trade. Will definitely return And recommend highly More

LOVE my WRX and love that I went with stateline I had been to two other Subaru dealerships before coming to Stateline. And they couldn’t do anything for me. But when I came to Stateline, they were a I had been to two other Subaru dealerships before coming to Stateline. And they couldn’t do anything for me. But when I came to Stateline, they were able to make it work. I finally was able to purchase the car I wanted and trade my truck in. The process was smooth and pretty quick. I left in my new car extremely happy and shocked that Tony Areias and Josh Harper were even able to make that happen. i would recommend Stateline to anyone I know. More

Quick oil change and tire rotation. Friendly staff. The valet parking for Service customers was a wonderful surprise. The attendant was friendly and the valet ammenity was convenient. Everyone was very The valet parking for Service customers was a wonderful surprise. The attendant was friendly and the valet ammenity was convenient. Everyone was very friendly and my car was serviced quickly. More