
Star Mazda
Glendale, CA

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735 Reviews of Star Mazda
Fantastic helpful staff I gave Mazda this rating because Nathon was very helpful. I had a ride to and from the dealership. The Lyft drivers we're also very nice. I gave Mazda this rating because Nathon was very helpful. I had a ride to and from the dealership. The Lyft drivers we're also very nice. More
Awesome service! Roger was the one who greeted me and discovered the problem which was caused by rodents chewing under the hood. What a surprise! He suggested to con Roger was the one who greeted me and discovered the problem which was caused by rodents chewing under the hood. What a surprise! He suggested to contact my insurance. From there, all is taken care of in addition to a loaner. Excellent service! Many thanks. More
Great experience! Craig was knowledgeable and efficient, and not pushy at all. Key fobs batteries were swapped effectively, recall issue was fixed and notated, and the Craig was knowledgeable and efficient, and not pushy at all. Key fobs batteries were swapped effectively, recall issue was fixed and notated, and the car was washed. I had an appointment, which made my experience quick and painless. Would definitely return for routine maintenance. More
Kyle made the buying experience easy and extremely helpful . WE will highly recommend this place to our friends. A bit of a drive for us but the buying experience was well worth the effort. Kyle was great. WE will highly recommend this place to our friends. A bit of a drive for us but the buying experience was well worth the effort. Kyle was great. More
David always trys his best to serve his customers! I asked David to help me to put on my new sitcker, and he had someone did it for me even though he was super busy that day. i really appreciate that I asked David to help me to put on my new sitcker, and he had someone did it for me even though he was super busy that day. i really appreciate that cause it might take me half hour to do it while it only took him a minute. I know they did it for me for my favor. More
DO NOT BUY SERVICE PLAN - WILL SCAM YOU THIS LOCATION WILL SCAM YOU. Absolutely TERRIBLE experience. Purchased a maintenance package with my vehicle, and asked if it could be used at any loc THIS LOCATION WILL SCAM YOU. Absolutely TERRIBLE experience. Purchased a maintenance package with my vehicle, and asked if it could be used at any location and was told YES. Even called before I made my appointment at another location just to double check. I live by the Culver City Mazda (I live about an hour away from Star Mazda) so I went there for service, and was told that my plan only worked at Star Mazda?! Culver City Mazda said that I could purchase the use anywhere location plan for literally the same price as this "Star Mazda only" plan, and that I could just call to cancel my Star Mazda plan and I would get a full refund since I had not used it yet. Call Star Mazda to find out that I will NOT get all of my money back (apparently, it's prorated) and I had to come in (over an hour drive) to sign a piece of paper saying I want to cancel. Is this the stone age?! No reason why I can't sign digitally. Absolutely ridiculous, these people will lie to you and scam you out of your money. Go somewhere else! More
Great experience Thanks to Francisco who helped me with the purchase of my new car he made the experience amazing , I love my new car . Highly recommend Francisco Thanks to Francisco who helped me with the purchase of my new car he made the experience amazing , I love my new car . Highly recommend Francisco if anyone is looking to buy a new car . More
Great Service Excellent service and professional and friendly attention We are so satisfied with the services and is easy to make appointments and walk-in too recei Excellent service and professional and friendly attention We are so satisfied with the services and is easy to make appointments and walk-in too receive the same attention More
Terrific car/Wonderful service After much shopping around at other dealers, as soon as I walked into Star Mazda, saw the exact vehicle I wanted and met Sophia, an outstanding salesw After much shopping around at other dealers, as soon as I walked into Star Mazda, saw the exact vehicle I wanted and met Sophia, an outstanding saleswoman, I knew I'd be in good hands. 24 hours later I was able to drive off the lot in a gorgeous new Mazda 6, at a deal with which I was comfortable, and, this may sound strange, connected with a group of fine people I would consider a warm part of my Mazda family (Mazdas have been in my family for over 25 years). Sophia was personable, honest, friendly, informed, and patient. In an industry of unsavory types, Sophia stands heads and shoulders above the rest as an excellent Mazda representative. John, the manager, went out of his way to make sure I felt comfortable and confident in my purchase. Even the finance guy (they're never known for their warmth) Ryan was fantastic. He was informed but also friendly and kind. Sophia, Ryan, and John made a challenging, lengthy process an absolute joy. My only criticism of my time at Star Mazda was some brief interaction with another manager, an Asian older man, who a month earlier came to me with ridiculous prices that nearly put me off Star Mazda completely. When I finally purchased this new car and had to deal with him, he wouldn't acknowledge me let alone smile when he was told I wanted to do one last check of the car I was handing in. His unpleasant demeanor stands in ugly contrast, quite frankly, to the stellar customer service from his colleagues. I would actually ask NOT to work with him in future dealings with Star Mazda. More
Always great service I come in every six months for service, and it's always been a pleasant experience. They tell me how long it will take, and I usually walk off to the I come in every six months for service, and it's always been a pleasant experience. They tell me how long it will take, and I usually walk off to the nearby mall while I wait. I come back and get a very thorough, easy to understand report on my car's status - and my car washed as well. More