Stapp Interstate Toyota

COLLEGE GRAD REBATE DENIED Stapp Toyota offered a $500 college rebate to recent college grads toward the purchase of a new vehicle. My daughter graduated from Aims Community Col Stapp Toyota offered a $500 college rebate to recent college grads toward the purchase of a new vehicle. My daughter graduated from Aims Community College Fire Academy in May. Stapp sales department said that would qualify to receive the rebate. She purchased a 2019 Toyota 4Runner TRD.. After the purchase she was notificed that her graduation from the Aims Community College Fire Accademy as a Fire Fighter and First Responder did not qualify under Toyota Financial guide lines, and she would not receive the $500.00 rebate. CAVEAT EMPTOR - Beware that Stapp promises one thing in order to make the sale, then reneges on their verbal promise. The integrity of the sales department is questionable, so be sure to get any rebate promises in writing. Don't let another First Responder fall victim to this unscrupulous sales tactic. More

Great Sales Experience I just bought a 2019 Toyota 4Runner from Salesman Jim Welsh. He was very knowledgeable but laid back with no high pressure sales pitch. I can't bel I just bought a 2019 Toyota 4Runner from Salesman Jim Welsh. He was very knowledgeable but laid back with no high pressure sales pitch. I can't believe I'm saying this but it was a pleasure to buy a car from him. If you are in need of a car I recommend Jim, he'll treat you right. I also found the receptionist to be very pleasant and helpful. More

Service Disappointment Justl purchased a 2018 RAV4 taking advantage of the year end pricing. TJ, to sales person, was prompt and courteous and went over and above helping u Justl purchased a 2018 RAV4 taking advantage of the year end pricing. TJ, to sales person, was prompt and courteous and went over and above helping us get the car we wanted, he worked hard to please us. Additionally he arranged for discounted accessories which we took in this past Friday and we were given a loaner auto while the car was being worked on. Problem, on Saturday we went o pick up the car. The service person that had been working with us never helped us once their (it didn't seem real busy) and one of the other service representative "shagged" the car and brought it into the bay. She hopped out of the car and said here it is and walked out. Generally when something is done on a new car the service representative will show you the new accessories and wish you well and thank you for your business. Our history for service is with Valley Nissan, they always took the time to answer any and all questions. We would like to have this relationship with Stapp. Is this unreasonable. More

worst place to buy a car from just bought a new Camry 2018 which comes without blind spot mirror and compass.. and when I went back to the dealer he offered me to buy a new car an just bought a new Camry 2018 which comes without blind spot mirror and compass.. and when I went back to the dealer he offered me to buy a new car and trade in the 2 weeks old car which I bought it for 28000, now worth only 17000.. and I am wondering why they offered me to trade in 2 weeks old car.. PPL there just trying to make money, no service... don't know how to make costumers.. I will never go to this dealership.. More

Service Department Most important part in selecting a dealer is their after market service department. Stapp service reps change every few months. Novice Service Reps ca Most important part in selecting a dealer is their after market service department. Stapp service reps change every few months. Novice Service Reps can't help much. Their remote location makes it difficult to service cars there as getting a ride from them is like pulling teeth. A simple $60 oil change will need a $20 Uber ride. Their general corporate culture needs a lot of improvement. More

Worst experiences of any dealer. Period Stapp Interstate Toyota will not repair a failed part that was replaced by them on 6/29/2016. The seal on the rear differential coupler is leaking. Th Stapp Interstate Toyota will not repair a failed part that was replaced by them on 6/29/2016. The seal on the rear differential coupler is leaking. This was discovered by Erlich Toyota on 6/26/2017. The coupler was repaired under a recall when I took the Rav4 in for a noise from the rear of the car. The said it was covered under a Toyota recall, so the repair was done. After consulting with Erlich Toyota, they claim that the seal is leaking in the coupler, and told me that I should contact Stapp Toyota to get the repair done under warranty, and they were sure they (Stapp) would help me. Stapp has had my car for a day an one half now, and have given me the run around, saying that the part was out of warranty. I believe that this leak should be repaired free of charge to me. As you can see from the history pages attached, I have had really bad service from Stapp Toyota. As a matter of fact, I have quit them and gone to another dealer. Stapp has in the past charged me for service done on another vehicle, have mis-diagnosed repairs, and have kept my vehicle for five days waiting for parts to arrive. Their service departments need an overhaul! More

Excellent We brought in two cars to get serviced today and absolutely loved the service we received. Josh A was very helpful and took the time to check what was We brought in two cars to get serviced today and absolutely loved the service we received. Josh A was very helpful and took the time to check what was covered by our warranty. He made sure we were getting the best price for the repairs needed. Our time was valued and they did their best to get us in and out quickly. We will definitely use them again. More

Wonderful experience I was so impressed with Stapp Toyota! I spent two hours there test driving a used Highlander and a Ford Explorer they got on trade in. Grant from Inte I was so impressed with Stapp Toyota! I spent two hours there test driving a used Highlander and a Ford Explorer they got on trade in. Grant from Internet sales was so informative and helpful. It was a wonderful, no pressure situation - made the process so pleasant. They were very reasonable and clearly willing to go the extra step to serve the customer. Highly recommended! More

Great Car Experience We purchased, I should say Leased our first Toyota. Our experience with Stapp was outstanding. Treated with respect and courtesy. My wife and I high We purchased, I should say Leased our first Toyota. Our experience with Stapp was outstanding. Treated with respect and courtesy. My wife and I highly recommend Stapp Toyota. We will be return customers. More

Missed opportunity Pretty lousy experience, was looking at new 4runners, waited over an hour for someone to come talk to us, they are Not busy and I’m standing right ou Pretty lousy experience, was looking at new 4runners, waited over an hour for someone to come talk to us, they are Not busy and I’m standing right out front of the dealer looking at 4runners that were All locked up! So I finally went and found a salesman and showed him the 4runner I liked and asked if he could unlock it was like a big deal to go get key, so I told him not to bother, we then left and went back to Mountain States Toyota and wow what a difference, I purchased a new Limited 4runner For what it’s worth Stapp Toyota, you might want try unlocking your vehicles as Mountain States does so people can window shop, it was really nice to be able to walk up to 15-20 different 4runner models that were all unlocked and be able to sit in them and discuss them with your spouse, just a suggestion. Tim More