I brought my 2024 Toyota 4Runner to Stapp Toyota for - kevin.fletch
I brought my 2024 Toyota 4Runner to Stapp Toyota for warranty work to replace a faulty camera in the driver-side mirror. What should have been a straightforward repair turned into a serious quality-control concern.
After getting the vehicle back, the mirror began vibrating. When I removed the door panel to investigate, I discovered the mirror had only been secured with 2 of the 3 mounting nuts — one was completely missing.
While inspecting further, I also found the door courtesy light had been improperly reinstalled and the reflector was missing entirely.
This was basic warranty work on a nearly new vehicle, yet critical hardware and trim components were left unsecured or missing. A loose side mirror is not just cosmetic — it raises legitimate safety and workmanship concerns.
The experience has also caused me to question the quality of other recent service performed on the vehicle, including a tire rotation after which I experienced steering wheel vibration.
I expect better attention to detail, workmanship, and quality control from a Toyota dealership. Posting this in hopes that both Stapp Toyota and Toyota take these issues seriously and improve their service standards.
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