I brought my 2024 Toyota 4Runner to Stapp Toyota for warranty work to replace a faulty camera in the driver-side mirror. What should have been a straightforward repair turned into a serious quality-control concern. After getting the vehicle back, the mirror began vibrating. When I removed the door panel to investigate, I discovered the mirror had only been secured with 2 of the 3 mounting nuts — one was completely missing. While inspecting further, I also found the door courtesy light had been improperly reinstalled and the reflector was missing entirely. This was basic warranty work on a nearly new vehicle, yet critical hardware and trim components were left unsecured or missing. A loose side mirror is not just cosmetic — it raises legitimate safety and workmanship concerns. The experience has also caused me to question the quality of other recent service performed on the vehicle, including a tire rotation after which I experienced steering wheel vibration. I expect better attention to detail, workmanship, and quality control from a Toyota dealership. Posting this in hopes that both Stapp Toyota and Toyota take these issues seriously and improve their service standards.

This was one of the fastest deals and best experiences I’ve ever had. Anthony the sales guy was very knowledgeable on the product, it was a pleasure doing business with them.

I brought my 2025 Camry in for a TPMS malfunction warning on what should have been a relaxing Saturday morning. Instead, what followed consumed my entire day and left me frustrated, out $199, and completely let down by a dealership that had every opportunity to make this right. From the moment I walked in I was informed of a $230 diagnostic fee with no guarantee it would be waived — even though my car is still under full factory warranty. The stated condition was that if the cause turned out to be something outside of warranty coverage, the full $230 would stand. When the service advisor came to the waiting area to ask about my tires, I mentioned I had recently had a winter-to-spring tire swap done at Discount Tire. She surmised on the spot that Discount had not properly reprogrammed the sensors and that because the cause was external to the vehicle, the warranty would not cover it — but she would reduce the charge to $199 plus tax. No negotiation. That was simply what I was told. When I checked out and asked the service advisor what the $199 was for, her entire response was a single word: "Labor." No elaboration. No breakdown. Just "labor." For nearly $200 on a car still under factory warranty, I deserved better than that. The issue was ultimately confirmed as incorrect TPMS sensor IDs — a programming problem, not a hardware failure. What made this experience truly infuriating was what followed. My invoice was so poorly documented that it contained no separate technician cause and correction notes — just a muddled block of text that didn't clearly explain what was found or what was done. I needed that documentation to seek reimbursement from the tire shop. A completely reasonable request. Instead I spent the better part of my Saturday being passed around, ignored, and ultimately stonewalled. A separate representative who called me after the fact claimed that Discount Tire wouldn't have the equipment to reprogram Toyota TPMS sensors — an assertion that is simply incorrect. TPMS programming tools are industry standard at every professional tire shop. This felt like a convenient deflection rather than an honest assessment — and frankly, it was insulting to my intelligence. That same representative attempted to transfer me to Ryan, the service manager. The call dropped after six rings. Ryan never called me back. I then called him myself and left a message. Still nothing. A service manager who can't be bothered to return a customer's call says everything about the culture at this dealership. When I followed up by text requesting clearer documentation, the advisor acknowledged the invoice was inadequate and said she would relay the feedback to her service manager. No offer to correct MY paperwork. No follow-up. Just silence. On a Saturday. When I was sitting there waiting for help. I've since canceled my 15k service appointment and will be returning to the dealership where I purchased my car. I came in with a straightforward problem and a reasonable request. I left feeling dismissed, overcharged, and robbed of my entire Saturday. Stapp Toyota lost my business today over a documentation request that should have taken five minutes to fulfill.

Very professional transaction with Jacob when test driving and buying a used Rav4. Knowledgeable and easy to talk with. I would definitely recommend the dealership and Jacob. I would not hesitate to go there again.

I have regretted purchasing my NEW CAR and doing all service of our two Toyota’s at Stapp since moving to Colorado. Once we finish the third trip for a repair on a recall, we will most likely never return. I received horrific financing on my car despite 850 credit score and cash on hand and did. Or received services purchased with the car.

Professional employees who could answer my questions, prepared for my appointment along with concrete suggestions for my car