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Spitzer Kia Cleveland
Cleveland, OH
1,883 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 06, 2023
I owned (yes, past tense) a '23 Shortage Hybrid LX. It was a very good car despite missing some essential safety items (like standard blind side monitoring and LED directional signals on the side view It was a very good car despite missing some essential safety items (like standard blind side monitoring and LED directional signals on the side view mirrors), and one major issue. In gear, my engine would make a knocking or rattling noise at 2200 rpm and higher. This was especially noticeable with the passenger window open. I took the car in three times to 2 different dealerships, waiting between a month to a month-and-a-half for each appointment. On the third time, I even rode with the service tech who confirmed the noise but had to refer the issue with the master mechanic. The master mechanic, in turn, stated he did not know what was causing the knocking and had to keep the car overnight as he "was conferring with engineers." I also had to rent a car, during this time, as dealership no longer provided loaners costing me $200 on top of the aggravation! All visits, including the last one with audible confirmation, resulted in "no problem found!" I REALLY wanted to keep my Sportage Hybrid as it had a comfortable ride, good acceleration when needed, a lot of cargo and passenger room, and excellent fuel efficiency. I am saddened, that after 2900 miles on the odometer, I felt I had to trade the car in. From my viewpoint, the dealerships employed a "deny and deflect" approach to their supposed great warranty programs on their vehicles! I lost a great deal of money in the trade-in to a sub compact SUV, paying $40 dollars more per month for financing. More
by spetro7788
Employees Worked With
Kim Boutell, Belinda Frost, Jayden Centisanti
October 05, 2023
Mary Hernandez is attentive to detail and truly delivers on the buying experience. Very satisfied with our purchase, would return for future vehicles. on the buying experience. Very satisfied with our purchase, would return for future vehicles. More
by Ezhennessy
Employees Worked With
Vincent Viscusi, Mary Hernandez, Michael Rosado
October 04, 2023
Melissa Myers is my service advisor and always takes very good care of my needs whenever I come in for any service. Spitzer Kia always treats me well and their services are done right. good care of my needs whenever I come in for any service. Spitzer Kia always treats me well and their services are done right. More
by bbacademy
Employees Worked With
MELISSA MYERS
October 04, 2023
This is my 3rd Kia and 2nd at this dealership. My salesman George Woods was great! He was quick, detailed and very informative. I would highly recommend both George and this dealership! My salesman George Woods was great! He was quick, detailed and very informative. I would highly recommend both George and this dealership! More
by JENRRT
Employees Worked With
George R. Woods
October 01, 2023
Christopher Halley was very professional and helpful keeping me informed of the progress during my service visit. Everything went well. keeping me informed of the progress during my service visit. Everything went well. More
by 59petek
Employees Worked With
Kim Boutell, Tom Wolfe, Belinda Frost, MELISSA MYERS
September 30, 2023
Christian Negron was the best salesman. I have owned 5 Kia's and he has been the best of the 5...He will go out of his way to make things Good for you. THank you, Mary Beth I have owned 5 Kia's and he has been the best of the 5...He will go out of his way to make things Good for you. THank you, Mary Beth More
by Duck1958
Employees Worked With
Christian Negron, Michael Rosado
September 28, 2023
Spitzer Kia is always great with my car, great service. Christopher Halley was very helpful and kept me informed during the whole process. He was very kind and helped me in and out of the car since I’m dis Christopher Halley was very helpful and kept me informed during the whole process. He was very kind and helped me in and out of the car since I’m disabled. More
by donnahelf42
Employees Worked With
Christopher Halley, Cody Husak
September 26, 2023
Christopher was great! Came in with a vision and he made it happen! Walked out with the car i wanted and it was super easy and quick. 1000% transparency and honesty. Highly Came in with a vision and he made it happen! Walked out with the car i wanted and it was super easy and quick. 1000% transparency and honesty. Highly recommend!! More
by tayler hall
Employees Worked With
Christopher Earnest
