Southwest INFINITI

I've been getting my car serviced here for many years and have noticed that the quality of work has gotten a bit shabby since I first started there. There have been a couple of times that I noticed that som have noticed that the quality of work has gotten a bit shabby since I first started there. There have been a couple of times that I noticed that some of my fluids weren't up to par and this is a service that is included with the oil change. Being a women, I depend on having the dealership perform a thorough inspection of my vehicle so that my safety is insured. The customer service is always excellent and Hector has always been friendly and very helpful. Overall, I would recommend this dealership. More

I always comeback to Sourhwest Infiniti for service because the excellent service that Hector Diaz has always given me. He makes an extra effort to explain everything. He is very professional and at th because the excellent service that Hector Diaz has always given me. He makes an extra effort to explain everything. He is very professional and at the same time he makes you feel very confortable to deal with him. You feel a sense of honesty that you don't find very often in the auto service departments. Spanish is my first language and Hector makes the extra effort to communicate with me in Spanish. He is doing an excellent job. It is a great experience to have my car serviced at Southwest Infiniti and I will be coming back for as long as they have Hector there. More

I had scheduled an appointment with Hector Diaz to get my 75,000 mile workup on my 07' G35 had a great experience with him. He went above and beyond to take care of the issues that I had. I would definitel 75,000 mile workup on my 07' G35 had a great experience with him. He went above and beyond to take care of the issues that I had. I would definitely recommend Hector Diaz if you need any work done on your Infiniti at Southwest Infiniti. More

I recently took my FX35 in for scheduled maintenance. As usual, Hector Diaz was my service adviser. Hector got me in and out very quickly, including a loaner car for the day; kept me informed throughout th usual, Hector Diaz was my service adviser. Hector got me in and out very quickly, including a loaner car for the day; kept me informed throughout the day as to the status of the maintenance work; and got me checked out as soon as I arrived to pick up my car. This is typical of my experience with Hector and the dealership. More

My service advisor was Hector Diaz. He was very helpful and patient in answering all of my questions. I am very picky about my car and I left very pleased with the work. I recommend Hector Diaz and hope and patient in answering all of my questions. I am very picky about my car and I left very pleased with the work. I recommend Hector Diaz and hope to work with him in the future. Thank you, James Hensler More

Appointment scheduled promptly and at time of my Appointment scheduled promptly and at time of my choosing. Loaner vehicle was clean and ready upon my arrival. My vehicle was ready when promised and Appointment scheduled promptly and at time of my choosing. Loaner vehicle was clean and ready upon my arrival. My vehicle was ready when promised and cleaned. Service on vehicle performed to specification. Hector Diaz was polite and professional. This Dealership provides great customer service. More

Hector has been my service repersentive for the past few years he is the best he makes me feel like I'm in a Five Star restaurant the service Is fantastic he makes every visit simple and fast no waiting a years he is the best he makes me feel like I'm in a Five Star restaurant the service Is fantastic he makes every visit simple and fast no waiting around I have owned two QX56 and had a good experience each time i purchased I recommend south west Infiniti . More

The service writer, Hector Diaz, was most professional and attentive and accomodating to all the requests I made. He kept me informed by telephone of the progress of service and worked with me to make be and attentive and accomodating to all the requests I made. He kept me informed by telephone of the progress of service and worked with me to make being without my G-35 as painless as possible, even offering me a ride home when he discovered that, unbeknownst to me, my driver's license had expired several months earlier and I was not eligible to obtain a loaner car. I was not happy to find that it would cost over $600 to replace the motor for my windshield wipers, but I assume the costs are in line with other dealers. Overall, Mr. Diaz was efficient and courteous, and I would have no problem recommending SW Infiniti for dealer-provided service. More

Hector has handled my needs probable a half dozed times and each time he is very friendly and courteous and gives me any communication about my car and/or the service that is needed. I hope good reviews do and each time he is very friendly and courteous and gives me any communication about my car and/or the service that is needed. I hope good reviews don't get him promoted where he is no longer available to his customers. More

Great service and qualified advisors. Always a pleasant experience and solid workmanship. I bought my FX45 there in 2003, first as a lease and then a purchase. They have taken care of all my needs since th experience and solid workmanship. I bought my FX45 there in 2003, first as a lease and then a purchase. They have taken care of all my needs since then and have never disappointed, whether it be routine maintenance or a warrantied repair situation. In fact, they just replaced the entire dashboard which was cracking, after 8 years and did not charge me a dime for it. I was very impressed that the company can and does stand behind its products so well and for so long. They have definitely bought my loyalty with this gesture and many others over time. I would strongly consider purchasing another Infiniti when the time comes and if I did, I would certainly purchase from this dealership. More