Southwest INFINITI

Unbelievable "Bait and Switch" sells tactics. I had been working with their internet sales person for several days. I gave him the color and options of a QX that we wanted. He emailed me 3 vehi I had been working with their internet sales person for several days. I gave him the color and options of a QX that we wanted. He emailed me 3 vehicles that matched my request. I checked their website and I could not find 2 of the 3 vehicles that he told me they had on their website. The vehicle was going to be a Christmas gift for my wife, so on Christmas Eve (they were open that day), we called the sales guy and told him that I couldn't find 2 of the 3 vehicles on the website could he please confirm that they still had the vehicles before we drove 2 hours from College Station. He confirmed that he had the vehicles. We show up and the sales guy starts trying to sell me a used version of the vehicle we were looking at. I said we were not interested. I asked if we could look at and test drive one of the 3 vehicles. He says, let's just take the green one (we were looking at black or silver) because it is raining and the green one is close. We get back and again we ask to see 1 of the 3 vehicles we wanted to look at. Now he can't find the keys. Finally he calls in the manager who admits that they actually don't have any of the 3 we drove 2 hours to look at. He blames it on the computer and then offers to sell me a demo or another car that is "almost" like the one we wanted. Classic "bait and swith". All they could say is that they were sorry. SORRY - I waisted Christmas Eve driving 4 hours in the rain for nothing. SORRY - that's all they had to say. WOW. AVOID AT ALL COST!! More

Mike was a very friendly & resourceful salesman. I Mike was a very friendly & resourceful salesman. I would recommend this dealership to friends and family. I look forward to buying from here is the Mike was a very friendly & resourceful salesman. I would recommend this dealership to friends and family. I look forward to buying from here is the future. More

I had a great experience with this dealer. The service provided was very professional and quicker than expected. The finance department processed my paperwork in a timely manner. I would highly recommend provided was very professional and quicker than expected. The finance department processed my paperwork in a timely manner. I would highly recommend this dealership to anyone considering an Infiniti. More

I HAD AN AWESOME EXPERIENCE WORKING WITH HECTOR DIAZ. HE WAS ABLE TO HANDLE EVERY NEED I HAD . I WAS NOT IN THERE FOR A LONG TIME. THERE WAS NO HASSLE . HE CALLED ME BACK WITH INFORMATION AT THE TIME HE SAI WAS ABLE TO HANDLE EVERY NEED I HAD . I WAS NOT IN THERE FOR A LONG TIME. THERE WAS NO HASSLE . HE CALLED ME BACK WITH INFORMATION AT THE TIME HE SAID THAT HE WOULD... HE WILL BE MY GO TO PERSON FROM HERE ON OUT. AND THE LOCATION IS PERFECT FOR WORK OR HOME. More

Where do i begin...from the start Ray Wright was a true professional..returning all calls, answering questions and making the best car experience ever. I will go back to see those guys on my next car and i professional..returning all calls, answering questions and making the best car experience ever. I will go back to see those guys on my next car and i am telling everyone in south texas about Southwest Infinity.... you will not be disappointed..they are all winners....Robert and Sylvia...Harlingen Tx More

Larry Robinson has made my experience with buying vehicles a wonderful one. We have purchased two vehicles from Southwest Infinity and I must say Larry is the best. After he sold us the first vehic vehicles a wonderful one. We have purchased two vehicles from Southwest Infinity and I must say Larry is the best. After he sold us the first vehicle, our relationship didn't end like most dealerships. Larry contacted us just to make sure we were still just as satisfied as the day we signed the paperwork. Larry is not just a car salesman to me, my husband and I consider him apart of our family and I would heartily recommended him to anyone. More

Excellent and thoroughly professional. Before coming to this dealership I went to 4 other dealerships, who were either so stubborn or unfriendly. One famous Honda dealership Internet Sales Manager even sho this dealership I went to 4 other dealerships, who were either so stubborn or unfriendly. One famous Honda dealership Internet Sales Manager even showed me the sticker price on the car outside and told me to come inside only if I agree with the price. When I came to this dealership, the scenario was totally different. Ask for Mr. Raymond Wright by name. Great guy, superb attitude. Way to go, Mr. Wright. Good Luck. More

The staff at Southwest Infiniti were friendly and easy to work with. Ray and Mike both helped me in getting the best price for the vehicle. Ray continuously followed up with me each day, which I really app work with. Ray and Mike both helped me in getting the best price for the vehicle. Ray continuously followed up with me each day, which I really appreciated. The car is wonderful and I couldn't be happier. Thanks guys! More

1. Kim and Maurice displayed excellent customer service. 1. Kim and Maurice displayed excellent customer service. Kim approached me shortly after I arrived at the dealership, but gave me my space to bro 1. Kim and Maurice displayed excellent customer service. Kim approached me shortly after I arrived at the dealership, but gave me my space to browse the lot upon request. He then politely introduced himself, offered his assistance and came back to check on me now and then. Later on, I was introduced to Maurice (Sales Mgr), who clarified and addressed a few issues in the negotiation process, in a very kind and professional manner. 2. Kim made an exerted effort to meet my expectations. There were a few improvements that needed to be done on the vehicle prior to delivery and he assured me that they would be nicely done. I was very pleased with the outcome of the work that was done. He also explained the primary features on my EX35 to get me started. Kim notified me as soon as my registration came in and offered his assistance to install my plates. 3. Both gentlemen were pleasantly friendly and the same could be said for the entire South West Infiniti Staff that I encountered during my visits. Everyone always greeted me with smiles and enthusiasm. Kim always presented himself with a respectful and helpful demeanor! 4. It is safe to say that my overall experience was delightful! I felt welcomed by Kim and all others each time I entered the dealership and felt treated as part of the SW Infiniti 'Family'. I look forward to a continued satisfactory business relationship with the SW Infiniti Team. 5. The price was good for my first Infiniti purchase. Kim worked with the Sales Manager and got me the best deal that he could for the value of this vehicle line. Last, but not least, Leno got me a good rate on Infiniti financing, which helped to reduce the overall cost in the long term. 6. Southwest Infiniti values their customers! Go see Kim Jessee and give him the opportunity to earn your business, as he did mine. He will serve you well and you will be delighted! More

I was a first time car buyer when I went into SW Infiniti. Kim Jesse was a great help right as soon as I walked in the door. He made me feel very comfortable and was NOT too pushy as most dealership Infiniti. Kim Jesse was a great help right as soon as I walked in the door. He made me feel very comfortable and was NOT too pushy as most dealerships are. I would gladly recommend this dealership to anyone! The Service Department is great as well. Everyone at Southwest Infiniti is extremely friendly. More