Southwest INFINITI

I am pleased with Maurice's customer service. He made sure everything with the car was completed to my satisfaction before releasing it. Also, I appreciated the fact that he contacted me to follow up aft sure everything with the car was completed to my satisfaction before releasing it. Also, I appreciated the fact that he contacted me to follow up after purchase to make sure everything was ok with the service as well as the car. Thanks Maurice!?? More

CJ made a deal with me on used Infiniti I drove 120 miles to get there same day. He told me his final price in afternoon I got there at 4:30 just to find out car was sold in the morning. to get there same day. He told me his final price in afternoon I got there at 4:30 just to find out car was sold in the morning. More

I'm a retired Military guy and I have purchased several vehicles in the pass, but this buying experence with Mr. Johnny Huynh was one of the smoothest and easiest that I have had. If you are interested in vehicles in the pass, but this buying experence with Mr. Johnny Huynh was one of the smoothest and easiest that I have had. If you are interested in buying a car from Southwest Infiniti, I recommend that you see Mr. Huynh. I'm enjoying my G37 Coupe !!!! More

I bought my wife her car from Southwest Infinity after I bought my wife her car from Southwest Infinity after shopping around and rating it to the comparable Mercedes and BMW. Also after comparing deal I bought my wife her car from Southwest Infinity after shopping around and rating it to the comparable Mercedes and BMW. Also after comparing dealers, Southwest gave me the best deal. Her 2009 Infinity M35 was far and above a better car and she still loves it. I have been bringing the car in for regular service and drive almost twice the distance from another dealer because the service I get and the personal attention given me by Hector Diaz my Service Writer and thats just how he treats us, like we are solely his main concern. He is very helpful and works very hard with and for me to accommodate all my needs. I say the service is always excellent because on the one occasion I was not TOTALLY satisfied (a front end alignment), . . . well I did not get any lip, no excuses or problems, just immediate attention. They asked me when I could bring it in and they readjusted or re-aligned the front end. Mr. Diaz has always been on top of all the work and I relax knowing that the work is going to be done properly even if on those rare occasions, something doesn't seem right. I also want to give a hugh Thank You to Mr. Mark Nikolaus the service director. He is the most knowledgeable hard working man that I have ever had the pleasure of dealing with. He is very personable, extremely polite and pleasant. He has always been very patient and he knows his business. If I ever have a problem that Hector can't handle I have no doubt that Mr. Nikolaus will address it to my satisfaction. I would and I have recommended any and all my friends to Southwest Infinity just because you have these two great employees representing your dealership. More

THIS PLACE IS AWFUL! AND QUITE FRANKLY I AM VERY UPSET WITH THEM. My husband and I drove FOUR hours to buy a used Cadillac here. AFTER ONE, let me repeat ONE WEEK, our transmission breaks down. Our licens WITH THEM. My husband and I drove FOUR hours to buy a used Cadillac here. AFTER ONE, let me repeat ONE WEEK, our transmission breaks down. Our license plate hasn't even came in yet. My husband called the sale res. who sold us the car. He told us "nothing I can do" I was not happy with that answer after I spent 13 grand with them. I called the manager & he told me he'll speak to his director. I have yet to hear back from them, after plenty of voice mails & emails. I guess out of town customers don't matter to them. More

This is the best service department of any dealership I have encountered in over 30 years. All the staff are friendly and helpful. Hector Diaz, specifically, has always been courteous and helpful. He as have encountered in over 30 years. All the staff are friendly and helpful. Hector Diaz, specifically, has always been courteous and helpful. He as gone above and beyond to make sure my concerns were addressed. I highly recommend this shop. More

I really enjoyed my purchase experience with Nick at I really enjoyed my purchase experience with Nick at Southwest Infiniti. I have owned several Infiniti's in the past which I purchased from the west I really enjoyed my purchase experience with Nick at Southwest Infiniti. I have owned several Infiniti's in the past which I purchased from the westside location. I have to say that Southwest not only has a better selection to choose from, but they also had more attractive pricing. They even sent me gourmet cupcakes after the sale! This is hands down the place to buy an Infiniti in Houston and I would highly recommend this dealer and sales associate Nick to any of my family and friends! Thank you SW Infiniti, T Harris More

I recently purchased a new Infiniti M56s From Nick. I am very pleased with my vehicle and the whole experience with the purchase. I had a BMW before... NEVER AGAIN!!! I will keep this car for a long time, i very pleased with my vehicle and the whole experience with the purchase. I had a BMW before... NEVER AGAIN!!! I will keep this car for a long time, it's just that nice! I highly recommend Southwest Infiniti to anyone looking to purchase a nice vehicle at a dealership that treats you with honesty and respect. Did I mention how HORRIBLE BMW is? More

Well revised and I would not come again. They tried but not what we needed. Would stay local next time. Best to buy local and not out of town. not what we needed. Would stay local next time. Best to buy local and not out of town. More

Unbelievable "Bait and Switch" sells tactics. I had been working with their internet sales person for several days. I gave him the color and options of a QX that we wanted. He emailed me 3 vehi I had been working with their internet sales person for several days. I gave him the color and options of a QX that we wanted. He emailed me 3 vehicles that matched my request. I checked their website and I could not find 2 of the 3 vehicles that he told me they had on their website. The vehicle was going to be a Christmas gift for my wife, so on Christmas Eve (they were open that day), we called the sales guy and told him that I couldn't find 2 of the 3 vehicles on the website could he please confirm that they still had the vehicles before we drove 2 hours from College Station. He confirmed that he had the vehicles. We show up and the sales guy starts trying to sell me a used version of the vehicle we were looking at. I said we were not interested. I asked if we could look at and test drive one of the 3 vehicles. He says, let's just take the green one (we were looking at black or silver) because it is raining and the green one is close. We get back and again we ask to see 1 of the 3 vehicles we wanted to look at. Now he can't find the keys. Finally he calls in the manager who admits that they actually don't have any of the 3 we drove 2 hours to look at. He blames it on the computer and then offers to sell me a demo or another car that is "almost" like the one we wanted. Classic "bait and swith". All they could say is that they were sorry. SORRY - I waisted Christmas Eve driving 4 hours in the rain for nothing. SORRY - that's all they had to say. WOW. AVOID AT ALL COST!! More