Southwest INFINITI

This dealership is awesome leased 4 cars from them in 2 years and every single time it was AAAAA+++++ not a single complaint my sales guy Shah Ahmed and his management team are very professional and experi years and every single time it was AAAAA+++++ not a single complaint my sales guy Shah Ahmed and his management team are very professional and experienced and always make me a great deal and I was referred to them by a family friend who spoke highly about them and now I m a customer for life Highly recomend this dealership if you want 5 star service go here More

Short Term Gain Equals Long Term Loss It has been two weeks since my wife and I purchased a pre-owned Infiniti QX80 from Southwest Infiniti in Houston. I needed that time to cool off, and now I’m ready t weeks since my wife and I purchased a pre-owned Infiniti QX80 from Southwest Infiniti in Houston. I needed that time to cool off, and now I’m ready to share our dreadful experience. After the test drive, we began negotiations. I requested a price reduction due to a few minor issues: no second Key FOB, a minor incident reported on Carfax (diminished value), and paint blemishes and light scratches. We reached an agreement, and the salesperson, Randy V., assured us they had a second key and would detail the car. With these promises, we agreed on a price closer to their asking. Then, the real problems began. They tried to sell us additional items, which should have been part of their due diligence process for accepting a trade-in, pitching them as if they were value-added. We quickly dismissed these unnecessary upsells. We reached a tentative agreement, and I offered my vehicle as a trade-in. Predictably, they gave a low trade-in value, so I countered, requesting an additional $500. Randy V. returned, stating that if we signed a commitment for the extra $500, we had a deal. We signed. When the finalized paperwork came back, we checked the tax computation and trade-in value, only to notice they had increased the vehicle price above the listed or advertised price. When I confronted Randy V. about this, he was suddenly speechless. This shady practice and lack of integrity were infuriating. Ultimately, the car cost us $1,503 more than our verbal agreement. I will never have my car serviced at this dealership. Southwest Infiniti, your dishonest practices have lost you a customer for life! "It is regrettable to learn about your dissatisfaction surrounding your recent vehicle purchase. We want our customers to have an enjoyable car-buying experience, and we're sorry to hear you left disappointed in our service. If you still wish to speak on this matter, please reach out to me and I would be happy to address your concerns the best I can. Thank you, Mak Khan MurtazaKhan@lithia.com 713-929-1417 General Sales Manager This is the response I sent directly to Mak's email this time last Friday. craig.mcgaughy responded PRIVATELY on 8/02/24 2:51 PM Mak, Your proposal has piqued my interest. How do you plan to address my concerns? Given my proximity, I would be open to meeting in person. If a face-to-face meeting is not feasible, please respond via my email at craig.mcgaughy@gmail.com. Absolutely no response from the dealership. It’s clear they have no interest in my opinion or in identifying the root cause to improve future customer experiences. More

PAY ATTENTION TO THIS REVIEW! !!Look at the review from June 13, 2023 where they slip the lojack, tint and paint protection add-ons to the price. They tried the same thing with me !!Look at the review from June 13, 2023 where they slip the lojack, tint and paint protection add-ons to the price. They tried the same thing with me and i caught them ahead of time. They then refused to sell me the car and added $3000 more to the asking price and shortly told me the car was sold. THE ABSOLUTELY WORST CAR DEALER I'VE EVER EXPEREIENCED!!! More

We purchased an Infiniti-Certified-Pre-Owned (CPO) QX60 from this dealership earlier 2023. From the experiences with them and the Infiniti US Headquarter, we wouldn't purchase another Infiniti again. If we from this dealership earlier 2023. From the experiences with them and the Infiniti US Headquarter, we wouldn't purchase another Infiniti again. If we had to, we would not get it from this dealership. If we had to deal with them again, we would ask for anything writing before signing anything or putting down the first dollar. During paper-signing, the person doing the paper works told us that, since it’s a CPO, the vehicle was checked thoroughly: they would’ve repainted any color mismatches, fixed any dents and anything big or small; and, we could bring it back if we found any problems, they would fix it. He continued, pushing us into purchasing the “bumper-to-bumper warranties”. Many people who bought vehicles from them would have heard of the same. A few weeks later, we noticed a problem with rear bumper. We contacted them for repair. Because of the three-month and the bumper-to-bumper warrantees, we thought they should’ve taken care of it. But, no. They wouldn’t do anything about it. We were finally able to talk to a sales manager, Mak Khan. We told him what we were told. He then asked us, “do we have any proof of that?” We knew then we were skewed. He later told us that the “bumper-to-bumper-warranty” DOES NOT include the “Bumpers”. He said he would, as doing us a huge favor, try to fix it. Despite his attitude, we were fine if it was fixed properly. But sadly, the problem came up again soon after their fixes. We contacted them again. This time, Mr. Khan said we should’ve checked it thoroughly before purchasing and suggested us using our insurance to cover the repair, implying us caused the problems! What a wild, baseless, and insulting accusation! Knowing that going nowhere with them, we contacted the Infiniti’s USA Headquarter. The HQ representative asked us to bring the vehicle back to the dealership. They replaced a bumper-bracket that time. It seemed alright initially, but, the problem came up again. We contacted the HQ again. Another representatives, Ms. Wendy and Ms. Adia, handled the case. From them, we found where the Infiniti stands on customer services. From Wendy, we learned what it meant when they said something need to be replaced within certain time period or certain mileage. She, thus Infiniti, said if the customer is paying for that item, it’ll be whichever comes first; and, if they need to pay for it, it’ll be the one that comes later. Because we were asked for the “proof” of whatever we were told by dealership, we always asked for everything in writing. But we never got one. We thought Ms. Adia, the supervisor, will be different when she said she would summarize the phone conversions in an email. But, she’s never sent it. They asked for proof of conversations to provide service, but they refuse to give out one! The other incident we had with this dealership is about the license plate. During signing, we were told we should get the plate in about 6 weeks. We did not get it two month later. They gave us the second temporary plate before the first one expired. We still hadn’t received it one month into the second plate. We called them for about a week, and were told every time someone would contact us. No one ever did. We had to raise our voice before we could talk to someone other than the front desk, Mr. Boatman. He told us they just got the title, and we should get the plate soon. (Unbelievable! They got the title three months after it was sold!) One week before the second temporary plate expired, we contacted Boatman, but didn’t get any responses from him for several days. Eventually, someone else called, saying the plate is ready. We're really bothered by the ways they handled the case. If we could redo, we would have spent a bit more for the real luxury line of vehicles, like Lexus, Acura, or even Genesis, instead of this wannabe; or a bit less for Honda or Toyota, would've got a better-quality vehicle either way. And, we would get it elsewhere. More

Called about used 4runner to confirm availability, advised it was. Told salesman I would be there in about 2 hours as I live about 90 miles away. Having been driving awhile and in Houston already, I advised it was. Told salesman I would be there in about 2 hours as I live about 90 miles away. Having been driving awhile and in Houston already, I receive a call from Doug saying the vehicle is supposed to go to auction. I ask why and Doug stated the 4runner is not worth fixing to sell and will not pass inspection. I told Doug I am almost there and will be there and would like to know what is wrong with it. When I arrived, Doug says to me that he told me it was going to auction and could not legally sell it without going to auction, not exactly what he said. I told him I still want to know what actually is wrong with it, no answer. This is 2011 4runner with barely over a hundred thousand miles. Pictures show it very clean inside and out. I saw in person through a fence and was very clean. I get call while driving home from internet sales manager asking how meeting with Doug, I advised her of what went down about car and Doug was to have manager call, none did. I told her that I believe that car was kept for employee or friend of employee. She advise that she would check and follow up, never happened. Sad thing, it was veterans day and was searching for a car for my veteran brother that rolled his 4runner on a cross country trip. More

I appreciate all you did Mr Leroy and salesman Sel. .Helping. me make my new car purchase on My...new car today 9.19.23..You guys and this location.Rock..I will.refer my family to this location.. .Helping. me make my new car purchase on My...new car today 9.19.23..You guys and this location.Rock..I will.refer my family to this location.. More

I had an amazing experience with Dallas Hardwick at Southwest Infiniti. His customer service was excellent, and he was always positive and upbeat, making every interaction enjoyable. We own 5 Infiniti Southwest Infiniti. His customer service was excellent, and he was always positive and upbeat, making every interaction enjoyable. We own 5 Infiniti vehicles, and Dallas always ensures we receive top-notch care. He is incredibly professional and a great asset to the dealership. We appreciate his dedication and outstanding service. More

This visit to the Dealership was a Great experience. Richard the salesman did a very good job with his sales engagement. Keep up the good work. Richard the salesman did a very good job with his sales engagement. Keep up the good work. More

I had the opportunity to recently purchase a new to me Infinti QX50. Soon after I saw a small issue with the taillight and took it into service. I worked with Dallas and my experience could not have been Infinti QX50. Soon after I saw a small issue with the taillight and took it into service. I worked with Dallas and my experience could not have been better! He made my service experience as easy and seem less as possible and he wasn’t even there when I dropped off the vehicle. I highly recommend having him as your service advisor if you are getting your vehicle serviced here! More

My wife and I had the misfortune of working with the most incompetent and laziest salesperson we have ever encountered. Not only was this individual immediately not interested in helping us, he also told us incompetent and laziest salesperson we have ever encountered. Not only was this individual immediately not interested in helping us, he also told us common knowledge facts about the auto industry as if they were some newfound gospel. Giving this place one star is being generous and should be offensive to other one star businesses. I would never give my money to this “business”. More