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Southwest INFINITI

Houston, TX

3.0
231 Reviews

10495 Southwest Fwy

Houston, TX

77074

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231 Reviews of Southwest INFINITI

April 14, 2025

I had an absolutely fantastic experience at this dealership! The team was outstanding, incredibly friendly, and went above and beyond to make the car-purchase process smooth and enjoyable. From thei More

by tblevins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darron Brooks, Claude Bradford, Jeffray Alter, Jonathan Gutierrez, David Bukrinsky, Jeff Dorman, Brenda Blanco, Omar Chinchilla, Roley Verelien, Joshua Balderaz
Apr 14, 2025 -

Southwest INFINITI responded

Thank you for sharing your fantastic experience with us at Southwest INFINITI! We're delighted to hear that our team made the car-purchase process smooth and enjoyable. Your recommendation means a lot, and we're here if you need anything in the future!

September 05, 2024

This dealership is awesome leased 4 cars from them in 2 years and every single time it was AAAAA+++++ not a single complaint my sales guy Shah Ahmed and his management team are very professional and experi More

by Shawnk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shah Ahmed
Sep 05, 2024 -

Southwest INFINITI responded

Thanks for the 5 stars! We're delighted to hear that Shah Ahmed and the team at Southwest Infiniti have consistently provided you with top-notch service. Thanks for your loyalty and recommendation!

June 19, 2024

PAY ATTENTION TO THIS REVIEW! !!Look at the review from June 13, 2023 where they slip the lojack, tint and paint protection add-ons to the price. They tried the same thing with me More

by deke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Thomas Green
Jun 20, 2024 -

Southwest INFINITI responded

Hello Deke, I'm sorry to hear your shopping experience left you with frustrations. We strive to provide every customer with transparency, professionalism and satisfaction during every visit. I'm sorry to hear that this situation has waned your confidence and trust in our ability to meet your automotive needs. I have included my direct contact below and would like to revisit all concerns in further detail. Please reach out when your schedule allows. Best, Mak Khan MurtazaKhan@lithia.com 713-929-1417 General Sales Manager

December 29, 2023

We purchased an Infiniti-Certified-Pre-Owned (CPO) QX60 from this dealership earlier 2023. From the experiences with them and the Infiniti US Headquarter, we wouldn't purchase another Infiniti again. If we More

by Wen
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Mak Khan, Doug Daniels
Jan 03, 2024 -

Southwest INFINITI responded

Hello Wen, It is regrettable that there was dissatisfaction surrounding your recent vehicle purchase. Our goal is to ensure a seamless customer journey for all so we apologize that this was not your experience. We take your feedback seriously as it helps us improve our services moving forward, and I'm sorry our efforts did not meet expecations. If you're open to discussing this further, please reach out directly so we can address any remaining concerns and work towards a resolution together. We wish you the best moving forward. Thanks, Mak Khan MurtazaKhan@lithia.com General Sales Manager

November 12, 2023

Called about used 4runner to confirm availability, advised it was. Told salesman I would be there in about 2 hours as I live about 90 miles away. Having been driving awhile and in Houston already, I More

by Jim
Recommend Dealer
No
Employees Worked With
Doug Daniels
Nov 14, 2023 -

Southwest INFINITI responded

Hello Jim, I'm really sorry your experience did not meet expectations. It sounds like there was a lot of miscommunication and confusion around the availability of the 4Runner you were interested in. We certainly don't want any customer feeling this way after interacting with us, and we aim for transparency and professionalism with all our customers. If you'd like more clarity on what happened here - please reach out at your earliest convenience so we can discuss further. Thanks, Mak Khan MurtazaKhan@lithia.com General Sales Manager

September 21, 2023

I appreciate all you did Mr Leroy and salesman Sel. .Helping. me make my new car purchase on My...new car today 9.19.23..You guys and this location.Rock..I will.refer my family to this location.. More

by ladyblackshire
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sel salesman. MR Leroy fiance dept..
Sep 21, 2023 -

Southwest INFINITI responded

We count ourselves lucky to have such great team members with us here at Southwest Infiniti! Thanks for sharing your experience and for giving us a 5-star review. We look forward to being of service again down the road!

Sep 21, 2023 -

ladyblackshire responded

I look forward to visit as needed for update on services in future.

Sep 21, 2023 -

ladyblackshire responded

Thank you !

July 25, 2023

I had an amazing experience with Dallas Hardwick at Southwest Infiniti. His customer service was excellent, and he was always positive and upbeat, making every interaction enjoyable. We own 5 Infiniti More

by KP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dallas Hardwick
Jul 26, 2023 -

Southwest INFINITI responded

Thank you so much for the 5 stars and kind words! We take great pride in providing exceptional service and your satisfaction is our ultimate goal. We appreciate you coming to Southwest Infiniti and look forward to your return.

July 23, 2023

This visit to the Dealership was a Great experience. Richard the salesman did a very good job with his sales engagement. Keep up the good work. More

by starchild357
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richard
Jul 24, 2023 -

Southwest INFINITI responded

We take great pride in providing an exceptional car buying experience and your satisfaction is our ultimate goal. Thanks for coming to see us at Southwest Infiniti and be sure to reach out to us again for any of your future automotive needs!

July 09, 2023

I had the opportunity to recently purchase a new to me Infinti QX50. Soon after I saw a small issue with the taillight and took it into service. I worked with Dallas and my experience could not have been More

by Cvarghese
Recommend Dealer
Yes
Employees Worked With
Dallas Hardwick
Jul 10, 2023 -

Southwest INFINITI responded

It's great to hear Dallas was able to help you get your QX50 back in top-shape! Thanks for coming to Southwest Infiniti and for leaving a 5-star review. We hope to have you back in our store next time you need us!

July 04, 2023

My wife and I had the misfortune of working with the most incompetent and laziest salesperson we have ever encountered. Not only was this individual immediately not interested in helping us, he also told us More

by mratway
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Doug Daniels
Jul 18, 2023 -

Southwest INFINITI responded

Hello, It is regrettable to learn about your dissatisfaction surrounding your recent vehicle purchase inquiry. We want our customers to have an enjoyable car buying experience, and we're sorry to hear you left disappointed in our service. If you are willing, our team would be more than happy to assist you on your vehicle search. Our hope is to help our clients to find the perfect vehicle to fit their lifestyle and needs. At your earliest convenience, please reach out to me and I would be happy to address your concerns properly. Mak Khan mkhan@lithia.com General Sales Manager

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