Southway Ford

EXCEPTIONAL SERVICE!!!! I am very satisfied with service. From start to finish. From the moment I submitted more info on vehicle that I chose online to the drive off. The sal I am very satisfied with service. From start to finish. From the moment I submitted more info on vehicle that I chose online to the drive off. The salesman that worked with me got me everything that I wanted and then some. I have never dealt with a dealership that went above and beyond what I wanted or even knew I would like or want. I absolutely love my new vehicle and the extra options. Again from start to finish was a experience I would definitely do again when it is time for another vehicle. 4hrs from home..... a drive well driven for the savings and the complete honesty and no pressure sales. Kalahant Cebollero was very respectful and when it's time for another vehicle he is the one I will be looking for. More

Thankful Thank you for helping us get a truck. We are enjoying the truck. Tony was very helpful and patient with us. Thank you so much. Thank you for helping us get a truck. We are enjoying the truck. Tony was very helpful and patient with us. Thank you so much. More

Customer Service is Poor The customer service at the service desk is poor. Men are sitting around staring around and customers have to get their attention to get their attent The customer service at the service desk is poor. Men are sitting around staring around and customers have to get their attention to get their attention. We are already stressed out because our vehicles need repair much less to struggle to get someone to help you. For a huge dealership like Ford the service men holding up the walls there at the desk need customer service training. After I received my vehicle back the technician completely tore off my sun visor off my windshield I was upset about this. The young man named Leo at the quick lane is very attentive to greet customers. More

Buyers beware We spent an entire day there, a whole day, and they were unable to help us until the last 1/2 hour before closing only to LIE about everything we disc We spent an entire day there, a whole day, and they were unable to help us until the last 1/2 hour before closing only to LIE about everything we discussed, from payments to costs to down payment amount. Our sales guy was swapped without our consent and we were told we had no choice but to accept the new guy. Then they swapped cars on us at the very end of the deal and gave us wrong vin numbers for insurance. They lied about total costs and forced us to skip car detail because everything was closed. After posting an honest review they offered a bribe to ask us to lie about our experience and change our review from a 1 star to a PERFECT 5 star. Worst customer service ever. More

Great My sales rep was Julian. He Did an mazing job at finding the truck I wanted for the price I wanted. I would highly recommend. My sales rep was Julian. He Did an mazing job at finding the truck I wanted for the price I wanted. I would highly recommend. More

Ford F-150 4x4 James was great, he had me in and out in no time. Super professional, I would recommend him and the dealership to everybody and I know . James was great, he had me in and out in no time. Super professional, I would recommend him and the dealership to everybody and I know . More

Service is not good I took my 2018 Ford explore to get fix from the screen and they told me that it was fixed when I got there screen not working, they told me they have I took my 2018 Ford explore to get fix from the screen and they told me that it was fixed when I got there screen not working, they told me they have to order a new one they will call me , it pass like to week and they neither bother to call me I called them like six times and when they answer me the service guy told they needed more information about the truck, when I picked up my truck he told me I Already Have All the information to order the part, I tried to speak with the General Manager even left him a voicemail and they said he is in vacation . More

Salesperson was Jaime on Southway ford, he was very nice per When we go looking for a truck, we always go there first to Southway Ford, because they go out of way to satisfy the customers. If they don’t have it When we go looking for a truck, we always go there first to Southway Ford, because they go out of way to satisfy the customers. If they don’t have it there, they will look some where else. More

Satisfied Great customer service is what always brings me back here. I always feel comfortable with what I’m spending here cause I know my vehicle is in the bes Great customer service is what always brings me back here. I always feel comfortable with what I’m spending here cause I know my vehicle is in the best hands More

2019 F150 XLT purchase Great experience,Speedy service. Knowledgeable salesman..Southway Ford has a great selection as well as great prices. Will try their service dept next Great experience,Speedy service. Knowledgeable salesman..Southway Ford has a great selection as well as great prices. Will try their service dept next,expect they will match the quality of the sales force. More