Southway Ford

2017 Ford Escape - Miracle Worker - Daniel Martinez After being turned down twice, Daniel Martinez worked a miracle to help me with the purchase of my new Ford Escape. You're excellent service, hard wor After being turned down twice, Daniel Martinez worked a miracle to help me with the purchase of my new Ford Escape. You're excellent service, hard work and friendly personality has earned you a customer for life. Also, thanks for being so patient with my grandpa. You're a great salesman and I wish you much success in the future. More

Courteous and Attentive Personnel I have purchased several ford trucks and Mr. Mike Radino and Mr. Jose Ortiz were two of the best Ford representatives I have dealt with. I have purchased several ford trucks and Mr. Mike Radino and Mr. Jose Ortiz were two of the best Ford representatives I have dealt with. More

Servicing our vehicles Our three vehicles are serviced by MacHaik Southway Ford Dealership Service Department every year. We get excellent and friendly service every time. W Our three vehicles are serviced by MacHaik Southway Ford Dealership Service Department every year. We get excellent and friendly service every time. We trust their work. More

Recall on my Car My Sale Man Jeffery did an awesome job, on my car recall. very friendly and keep up with the latest update! and yes I would my car back. My Sale Man Jeffery did an awesome job, on my car recall. very friendly and keep up with the latest update! and yes I would my car back. More

I bought my first f-150 and Fusion the dealership was great very friendly and the sale person rick medina was awsome very professional explain every detail on what they do and make the dealership was great very friendly and the sale person rick medina was awsome very professional explain every detail on what they do and make the customers feel like part of the ford family i recommend anyone to buy a ford and ask for Rick Medina thank you very much More

I bought my new Explorer My sales team was awesome. They were patient looked out for me and kept me informed when there was a back log in the closing process. Crystal and Joe My sales team was awesome. They were patient looked out for me and kept me informed when there was a back log in the closing process. Crystal and Joe are awesome!!! More

Great customer and vehicle service! -Briseno As always, I took my F-150 in for an oil change and I had another great experience. I drive 40 minutes to this dealership when I have the option to t As always, I took my F-150 in for an oil change and I had another great experience. I drive 40 minutes to this dealership when I have the option to take it to a dealership that is 5 minutes down the road. I guess I like great, quick costumer service. I mean who doesn't??? 👍😎 More

Consistent prompt service As always my current visit for oil change, was Excellent, it's great knowing that every time I take my cars for service, excellence is without quest As always my current visit for oil change, was Excellent, it's great knowing that every time I take my cars for service, excellence is without question. Extra round of applause to Dennis and Brian for there outstanding professionalism. Thank you-from Mr Garcia. More

Buying My New 2017 Stang The personnel were great. Very friendly and professional. They made themselves available and met my automotive needs. I was looking for a new Mustang The personnel were great. Very friendly and professional. They made themselves available and met my automotive needs. I was looking for a new Mustang to replace my 2006 Mustang. They didn't have the color I wanted but I found a color I liked and what it did not have they addressed. The actual purchasing process was fairly painless, but still some waiting. I didn't count on that since I was already had pre-approved financing. My biggest issue would be communication. That at times was not the best. It either wasn't clear or I misunderstood and as a result I got upset because my expectations were not met. This was all after the sell of the car. It was concerning some detail work that was added to my car and some incidents that were involved during the work. When I have to complain, then something was not communicated correctly or clearly or something is just wrong. All in all, like I said the people were friendly, just did not make me happy all the time. I will not even talk about the Service department at this time. If I included that on this the rating would not be 4 stars. It would be a lot lower. More

Service time too long On February 27 ,2016 we took our Escape in for an oil change we arrived at 7:10Am for a oil change and it took 3 hours to do the oil change. After t On February 27 ,2016 we took our Escape in for an oil change we arrived at 7:10Am for a oil change and it took 3 hours to do the oil change. After the tech had already taken our vehicle off the lift and outside the service writer called us to the counter and asked us if we wanted the oil filter and injectors replaced. We said yes and I asked how long it was going to taken. The service writer said 30 more mins We didn't get out from here until close to 12pm. The service is good but the wait time needs a lot of improvement. We are here again today for an oil change on our f150 lets see what time we get out today. Ford needs to work on wait time for a simple oil change. More