Southway Ford

I bought my new Explorer My sales team was awesome. They were patient looked out for me and kept me informed when there was a back log in the closing process. Crystal and Joe My sales team was awesome. They were patient looked out for me and kept me informed when there was a back log in the closing process. Crystal and Joe are awesome!!! More

Great customer and vehicle service! -Briseno As always, I took my F-150 in for an oil change and I had another great experience. I drive 40 minutes to this dealership when I have the option to t As always, I took my F-150 in for an oil change and I had another great experience. I drive 40 minutes to this dealership when I have the option to take it to a dealership that is 5 minutes down the road. I guess I like great, quick costumer service. I mean who doesn't??? 👍😎 More

Consistent prompt service As always my current visit for oil change, was Excellent, it's great knowing that every time I take my cars for service, excellence is without quest As always my current visit for oil change, was Excellent, it's great knowing that every time I take my cars for service, excellence is without question. Extra round of applause to Dennis and Brian for there outstanding professionalism. Thank you-from Mr Garcia. More

Buying My New 2017 Stang The personnel were great. Very friendly and professional. They made themselves available and met my automotive needs. I was looking for a new Mustang The personnel were great. Very friendly and professional. They made themselves available and met my automotive needs. I was looking for a new Mustang to replace my 2006 Mustang. They didn't have the color I wanted but I found a color I liked and what it did not have they addressed. The actual purchasing process was fairly painless, but still some waiting. I didn't count on that since I was already had pre-approved financing. My biggest issue would be communication. That at times was not the best. It either wasn't clear or I misunderstood and as a result I got upset because my expectations were not met. This was all after the sell of the car. It was concerning some detail work that was added to my car and some incidents that were involved during the work. When I have to complain, then something was not communicated correctly or clearly or something is just wrong. All in all, like I said the people were friendly, just did not make me happy all the time. I will not even talk about the Service department at this time. If I included that on this the rating would not be 4 stars. It would be a lot lower. More

Service time too long On February 27 ,2016 we took our Escape in for an oil change we arrived at 7:10Am for a oil change and it took 3 hours to do the oil change. After t On February 27 ,2016 we took our Escape in for an oil change we arrived at 7:10Am for a oil change and it took 3 hours to do the oil change. After the tech had already taken our vehicle off the lift and outside the service writer called us to the counter and asked us if we wanted the oil filter and injectors replaced. We said yes and I asked how long it was going to taken. The service writer said 30 more mins We didn't get out from here until close to 12pm. The service is good but the wait time needs a lot of improvement. We are here again today for an oil change on our f150 lets see what time we get out today. Ford needs to work on wait time for a simple oil change. More

customer service Albert Ramirez and family would like to thank Mr. Mac Haik's and employees especially Tito, Rick Medina, Richard Trevino, Anthony Butcher and Daniel Albert Ramirez and family would like to thank Mr. Mac Haik's and employees especially Tito, Rick Medina, Richard Trevino, Anthony Butcher and Daniel J. Kneifl for the awesome job they did our extended warranty had expried when we had transmission problems and these gentlemen went to bat for us so we could get a discount on our truck and it worked they knew we had an adult with Autism so they went beyond the call of duty they are truly family oriented. Thank you and God Bless More

This was the worst experience I have ever had buying a new vehicle. I sent a request for an internet quote and got one on the truck I wanted to buy. I went to test drive the truck I received the quote o new vehicle. I sent a request for an internet quote and got one on the truck I wanted to buy. I went to test drive the truck I received the quote on and negotiated a price. When I received my paperwork from my bank they put a different truck on the purchase order. A truck that I had seen or drove. I left messages for the Sales Manager and the General Manager and neither of them have called me back. I have filed a complaint with the Ford Corporation about this dealership. Very unprofessional, I would never recommend Southway Ford to anyone looking to buy a vehicle. More