Southway Ford

Worst! deal based on lies! Lost my trade in on their push to sign. My fault! Should not have believed their information. Just lies to make me sign. The cos deal based on lies! Lost my trade in on their push to sign. My fault! Should not have believed their information. Just lies to make me sign. The cost was never true. I was told a price of $29000. The dealer reported $37000. Just a scam!!! More

I had purchased a 2025 bronco from them it was all going good till they try to sell you All kinds of INS you really don't need.anyway I purchase one not but 24 hours later I decided I really didn't need it good till they try to sell you All kinds of INS you really don't need.anyway I purchase one not but 24 hours later I decided I really didn't need it It was extended INS on wheels and tires total 995.00 my question to the finance guy was if I purchased after market wheels and tires would they be insured his answer was I don't know..... Will you would think they should know what the insurance covers or not cover...... receiving that answer I decided not to purchase that wheel n tire INS after I signed the contract so too late Right.....will in this case he informed me that the bank already wired them the money and what they will do now is send the bank a total of 995.00 and it will go towards the principal of the loan.... problem is 6 weeks later and the bank still has not received any payment......and as for me trying to contact the finance guy Juan I get no response......now he can't pick up the phone or take care of this issue....and I also tried to refinance through my bank and the commit he had on that so you'll probably save a few dollars I don't think it really worth the time.....you would think the finance people would try to help but not him he just wanted a quick sale so no not really happy with them..... Southway Ford I just closed the deal fast cuz we needed a vehicle that Day Saturday around 8pm they found a bank open late so again south way Ford tells me this problem I asked that bank we finance with and sure enough the bank tells me we're not open that late guess he was liein I wonder what other false information he told us my wife n I ..... More

Go with Luis Haro. he's helped me and my family out for years! and he always gets me the best deals. he becomes a great friend to have at Ford. Great experience! Thank he's helped me and my family out for years! and he always gets me the best deals. he becomes a great friend to have at Ford. Great experience! Thank you amigo! More

I took my 2017 Ford escape with 47K miles to Mac Haik's Southway Ford (that I bought from them) and paid $185 for a diagnostic because it was running rough. They read the codes and told me a needed a new Southway Ford (that I bought from them) and paid $185 for a diagnostic because it was running rough. They read the codes and told me a needed a new engine that would cost $10k. I declined and they tried to sell me a new car. I took my car to a 3rd party shop and they fixed it by cleaning the fuel injectors. It has been running fine since. Mac Haik didn't even try to do a proper diagnoses of my car. They said that because they thought my car needed a new engine it would cost thousands of dollars for them to verify their suspicions by tearing it down and that I should just get a new engine or buy a new car and they would gladly put me in contact with a salesperson. Avoid Mac Haik at all costs, they are scammers and cheats and will try to wring you for every penny you have. Do not buy a car from them and do not trust them with your cars. Mac Haic is still calling me regularly trying to sell me a new car! SMH. More

Always a friendly smile when you walk in! Several family vehicles purchased through them. Exceptional customer service always from Mr. Moses Vara. Highly recommend him for your next purchase. Several family vehicles purchased through them. Exceptional customer service always from Mr. Moses Vara. Highly recommend him for your next purchase. Very knowledgeable. Speaks both Spanish and English. More

They took such a good care of me, Luis Haro help me through all the process, i have no idea about cars and he made it so easy and understandable for me. Definitely buying there again. through all the process, i have no idea about cars and he made it so easy and understandable for me. Definitely buying there again. More

I'm so very unhappy my car needs a new motor and it still needs to be approve thru extended warranty and it's been in the dealer for almost 2 weeks already,, just for the approval. not counting on how much t needs to be approve thru extended warranty and it's been in the dealer for almost 2 weeks already,, just for the approval. not counting on how much time it's gonna take to order the parts and for them to come in nor the time to install the new motor. Uff i need a loaner since it's taking them so long and they don't provide it for me. i keep calling the service advisor and he doesn't answer my calls. More

Purchased new Ford Explorer last Saturday. Completely satisfied with dealership. I would like to give my sales person 5 stars, his name is Jose Ortiz., he worked with from shopping around to p Completely satisfied with dealership. I would like to give my sales person 5 stars, his name is Jose Ortiz., he worked with from shopping around to purchasing. Jose has also helped me with issues after the purchase. Best experience buying a vehicle in years. More

Mac Haik Southway ford is by far the worst experience I have ever had with a dealership. That dealership made me want to never buy a Ford vehicle ever again and warn everyone I know not to go there for any have ever had with a dealership. That dealership made me want to never buy a Ford vehicle ever again and warn everyone I know not to go there for anything because they are so incompetent. I dropped my ‘22 Bronco Badlands off at the beginning of the week at the start of business 7:00am. I informed them on a seriously dangerous problem I had been having due to a battery detection issue that can result in loss of drive power where the Bronco would just shut down completely. I also informed them that I had a recall issued for my front park lamp. They assured me that they would take care of it. If you do not call them they will not give you any updates on your vehicle. If you do call them they also will not give you any updates on your vehicle so you’re left in the dark either way. On Tuesday I asked for an update they said they were still running test and they had replaced my battery. I reminded them about the recall and they assured me that they would fix any recall before releasing my Bronco back to me. On Wednesday they said my bronco sport would be ready for pick up. I told them I would be by at 5 since I have to work. 5pm rolls around and I am relieved to go pick up my vehicle since it’s my only means of transportation and the dealership did not offer me a loaner for the meantime while they worked on my bronco leaving me to figure it out on my own. I’m headed to the dealership when I get a call from the dealership stating they “forgot” to work on my recall and it was an “oversight” even though I had reminded them several times about the recall on my vehicle so I had to then just make my way home without a vehicle. Thursday I call to make sure that everything would be taken care of and I would for sure be able to have a fixed vehicle. I get out of work I head to the dealership the staff is less than helpful, all the staff were just gathered together talking amongst each other. The young lady at the cashier counter informs me that the man who does the paperwork has been gone all week and I have to wait some more while they prepare everything. They get the paperwork, no one comes to explain what they actually did to my vehicle to fix it they pull my bronco around I get in everything seems in working order I leave the dealership (it was already 5 till closing by that point) I am driving down the street when I make my first right turn only to see that my blinker is still hyper blinking I call the dealership they say something to the effect of “it shouldn’t be doing that” yeah I absolutely agree it shouldn’t be doing that they offer to pick it up the next day but will not guarantee that I will get it back same day. I check my ford pass app to check and see if they cleared my recall and it still shows incomplete. So it took them 4 full work days to just replace my battery, and not do anything to fix my recall but waste my time. I will never do business with this dealership again and everyone should avoid doing business with them as well. More

They had the truck we needed. Very friendly, fast and easy sales process. Took good care of us made sure we got the hitch installed we needed. Would definitely recommend! Very friendly, fast and easy sales process. Took good care of us made sure we got the hitch installed we needed. Would definitely recommend! More