Southway Ford

Always working fast and excellent they also give great deals for their services and accessories. They also great you immediately and ask you what you want deals for their services and accessories. They also great you immediately and ask you what you want More

Excellent customer service and an overall great experience. The sales team saw to our safety due to the Covid Pandemic and kept us updated during every step of the buying process. experience. The sales team saw to our safety due to the Covid Pandemic and kept us updated during every step of the buying process. More

Joe was great as far as helping us before during and after the sale. It was a very easy process even giving the COVID situation. after the sale. It was a very easy process even giving the COVID situation. More

Spoke to Julian via phone call, upon arrival he had multiple trucks ready for us to view & test drive, he gave us time to decide which truck meets our needs and we purchased it. He handled our 2 trade- multiple trucks ready for us to view & test drive, he gave us time to decide which truck meets our needs and we purchased it. He handled our 2 trade-Ins, which we were satisfied with. Francisco did a great job with the financing options and paperwork. We asked several salemen & employees questions and they stopped to answer them or went to get the answer. It was refreshing to see all the Employees here work as a TEAM!! I referred them to everyone I know and will continue to. Thank you Southway Ford for a friendly and pleasant experience in buying our F150 Ford Sport Truck!! We made the switch to Ford and love our Truck!!! More

*BUYER BEWARE*First off let me say that when I first *BUYER BEWARE* First off let me say that when I first found my vehicle it did not have a price so I went ahead and called I was told “X” amount and t *BUYER BEWARE* First off let me say that when I first found my vehicle it did not have a price so I went ahead and called I was told “X” amount and that the vehicle had just been traded in. When I got there I was greeted by a sales representative who had cleaned the truck up which I appreciated. I explained to them that because it was used as well as a diesel that I would like to get it inspected by my mechanic just to ensure this is worth my time. He explained to me that the vehicle also will go through inspection before they are ready to sell, but he let me take the vehicle for 48 hours for the inspection by my mechanic which I appreciated. Before I could return the truck I got a call that someone else was also looking to buy the truck. I said I was still interested but I will go ahead and wait for the truck to be inspected by the dealer before we talk numbers. I was explained that the only way the sales price would change is dependent on how much money it would cost to repair things on the truck. So i got to the dealer and It must have been only 30 minutes and he came back with only one issue that the truck had (needed new batteries) I was surprised that the inspection was done so quick but more to my surprise was how many things the dealer missed when Conducting this inspection. This whole time I had been under the impression that their inspection would take at least a day which i would have been fine. He then goes to tell me that this negotiation process is unfair because my mechanic had the vehicle for 24 hours. The sales guy explained to me that he was unsure how much they could repair due to the fact that the service center was closed, and instead of holding off till we got prices, he had the audacity to tell me that the other person who would want to buy the truck would pay the price without the repairs. How could a sales individual or dealer be comfortable selling a vehicle that had many mechanical and safety concerns and just sell the car as is? Then he mentioned that because of the time they could not put a hold on the vehicle and they couldn’t guarantee that it would be there the next day. In order to make the sale he talked to the manager and stated they would write up a contract and repair everything needed that was addressed by my mechanic with the condition that i could not negotiate the price. This tactic put a lot of pressure on me due to the fact that this left no negotiation which is what the reason for me delaying to buy the truck. After talks I agreed to their terms and would have all the repairs done before I took delivery However all I asked was if if they could a replace a manufacture step board (FORD) that had been broken. He explained that the company could not eat $800 and that the price was nonnegotiable. At this point i was so uncomfortable i wanted to get the deal over with. When I arrived home I went the the dealers website to grab the Vin for my insurance company.... my heart dropped when I saw that the price had been changed by $1000.00 lesser....after the dealer said the price would not and could not move. This just goes to show the amount of integrity this dealer has towards its customers. How can they say the price is nonnegotiable however the same day that I signed papers the vehicle price has dropped by $1000.00. To me this is not right. This has taken money out of my wallet. To those who are looking to buy from this dealer be very cautious. I would recommend if you are buying used to get your vehicle inspected by a third-party as they only do a 30 minute inspection before putting a vehicle for sale. Also do your due diligence and check their prices as often as possible, as you can see in my experience I signed for a vehicle that was less online the exact same day I bought it. I would hate for anyone to put their life in Jeopardy or be put in a financial bind due to the sales tactics of this dealership. Note: I addressed these concerns with an assistant manager and was told i would hear back from them to make things right. I have not heard anything.... More

Very disappointed with warranty repairs on my truck. Carpet underlay was ruined due to condensation leak and they refused to replace it. Truck now stinks. Also discovered a dent on one of my doors that Carpet underlay was ruined due to condensation leak and they refused to replace it. Truck now stinks. Also discovered a dent on one of my doors that was not there when dropped it off. More

My F150 buying experience was excellent as usual. Alfred and Jamie took care of my every need once again. This is the fourth vehicle that I have bought from them at Mac Haik Southway Ford. I am satisfied 10 and Jamie took care of my every need once again. This is the fourth vehicle that I have bought from them at Mac Haik Southway Ford. I am satisfied 100% More

Great service Quick Lane continues to provide prompt courteous service. The always meet me immediately upon arrival and all it takes is my phone number for them to Quick Lane continues to provide prompt courteous service. The always meet me immediately upon arrival and all it takes is my phone number for them to start the service process. Very efficient and friendly personnel. More

MARIO MENCHACA IS AN AMAZING SALESMAN Mario Menchaca made sure I found the right vehicle for me, it was a 2020 Ecosport and I couldn't be happier. Esteban Guerra gave me several payment op Mario Menchaca made sure I found the right vehicle for me, it was a 2020 Ecosport and I couldn't be happier. Esteban Guerra gave me several payment option, and I chose the one that was in my budget. Great overall atmosphere and EXCELLENT service. More

The folks at Mac Haik 35S provided us with World Class Customer Service, we are a Ford family. Thank you continue the Blue Ribbon service Customer Service, we are a Ford family. Thank you continue the Blue Ribbon service More