Southtowne Hyundai Riverdale

Unqualified Staff - Service Center I visited this location today as a normal customer for a services and had the worst experience ever in life at a dealership to get my vehicle service. I visited this location today as a normal customer for a services and had the worst experience ever in life at a dealership to get my vehicle service. I stood and waited to be assisted for over 15 min and still no assistance. I was walked by several times and looked over. I finally decided to walk up to the guy a the computer to see if I can get some assistance only to be checked in to drop off my vehicle for an oil change. He would not assist me. Stated "I'm busy" with nobody in the service area. He then walked away and went to the back of the shop to be gone for an extensive amount of time with me still standing there with no assistance. I had to leave cause I had caused a co-worker to leave work to come and assist me and I still have not been assisted. I then called to speak to the service department manager on 09/03/19 @ 11:50AM to Victor Daniel. He was very rude and disrespectful to me as a customer. Not at one time did he try to offer an apology for the experience I had today, but constantly kept making excuses. I then advised that I would like to speak to his manager. he advised me if that is what I will like to do then be it and then he hung the phone up in my face This is totally unacceptable to me as a customer. I would have to go give my business elsewhere to someone where I can be treated with dignity and respect. I am sorry that this location have unqualified staff that works there that behave in such a manner as this. HIGHLY DISSAPPOINTED!!! More

Greatttttt🤩🤩🤩🤩service Great customer service he’s the best I will recommend him to everyone that’s inquiring about Hyundai 👌🏽 I came in thinking I wasn’t go Great customer service he’s the best I will recommend him to everyone that’s inquiring about Hyundai 👌🏽 I came in thinking I wasn’t going to get what I wanted but he made it happen for me and I’m so happy More

Horrible communication Bought a car out of town, was super great up until after we paid for the car. The vehicle was advertised with items that weren’t given when we receive Bought a car out of town, was super great up until after we paid for the car. The vehicle was advertised with items that weren’t given when we received the car. Tried to call a few times and our calls went unanswered and no calls back. it’s been over a month and still we haven’t received any paperwork. We have a car and we can’t even drive it. No title still, no registration money back, nothing. and still nobody has called us back. I’ve never made a bad complaint before in my life but i feel like this is the only way for others to be aware of the frustration we are still going through. More

Smooth & Hassle Free Experience Mr. Edwards has revived my faith in the car buying experience. He was referred to me by a family member who purchased a vehicle from him six years ago Mr. Edwards has revived my faith in the car buying experience. He was referred to me by a family member who purchased a vehicle from him six years ago. The first time that I went into Southtowne Hyundai to explore which vehicle most interested me, I made my intentions known. I only wanted to look at three different vehicles (Elantra, Kona, & Tucson) and was not interested in purchasing until all of my options had been weighed. Craig took his time and helped me explore how each vehicle would benefit me based upon my need & want. My decision had been made. The Hyundai Elantra Value Edition was for me. From start to finish Mr. Edwards has been Heaven sent. I never felt pressured by him. He sat with me for almost an hour explaining all of the amenities of my new car. Some of which he even set up. Words can't explain how much I appreciate his gentle professionalism. I will recommend him to everyone I know in the market to purchase a vehicle. More

New Car Purchase with Tim I cannot express how amazingly pleasant it was working with Tim. From the time we walked in, he was very helpful and honest. He was able to get my son I cannot express how amazingly pleasant it was working with Tim. From the time we walked in, he was very helpful and honest. He was able to get my son in a 2019 Hyundai Sonata. The entire experience was wonderful! I would definitely recommend Southtowne to family and friends. More

service They always goes above and beyond to make you happy. I always recommend South Town to all my friends and family. i will only shop here! They always goes above and beyond to make you happy. I always recommend South Town to all my friends and family. i will only shop here! More

Victor is very knowledgeable, kind and courteous. Every time I have visited this location I have always been given outstanding service. I appreciate your Stellar customer service. I'm a single mothe Every time I have visited this location I have always been given outstanding service. I appreciate your Stellar customer service. I'm a single mother and truly rely on my car to get me to and from various places. Thank you all so much. More

Car Buying with Tim I had a wonderful experience purchasing a vehicle with the Tim! My grandmother was with me and she generally has great anxiety being around car sales I had a wonderful experience purchasing a vehicle with the Tim! My grandmother was with me and she generally has great anxiety being around car salesmen. Tim’s calm demeanor quickly put her at ease and we have never had a more pleasant car buying experience! Thank you Tim for being the absolute best! More

AMAZING service! Craig Edwards, Daniel Tesfaye, & Lucas Walls exceed my expectations every time I come to see them. I will always recommend Southtowne! I loved my firs Craig Edwards, Daniel Tesfaye, & Lucas Walls exceed my expectations every time I come to see them. I will always recommend Southtowne! I loved my first purchase and love my second purchase even more! Definitely check them out. More

Amy’s first new car. Craig was friendly, easy to work with, and most important to me straight forward from beginning to end. Nice job Craig. My wife loves her car. Paul Craig was friendly, easy to work with, and most important to me straight forward from beginning to end. Nice job Craig. My wife loves her car. PaulT More