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Southtowne Hyundai Riverdale

Riverdale, GA

2.3
322 Reviews

7665 Highway 85 South

Riverdale, GA

30274

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322 Reviews of Southtowne Hyundai Riverdale

January 13, 2020

A most professional car dealer in Georgia Craig Edwards is an outstanding car dealer, and we strongly recommend Craig and Southtown Hyundai. Graig understands the product and listens to your More

by p.harzbecker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Edwards
January 09, 2020

Poor Customer service!!! BAD BUSINESS!!! Sold us a 2018 Dodge Ram and the truck needs new engine. Please don’t go there for any vehicles! More

by Crmups9848
Recommend Dealer
No
Employees Worked With
Perry Weldon, Tim Jones, Herschel Parker
Jan 20, 2020 -

Southtowne Hyundai Riverdale responded

I will respond for the Sales Department. Your truck is currently at a Dodge dealer where they are replacing the engine under warranty, which is no charge to you. The sales department has also provided you with a loaner vehicle while that work is being done out of courtesy, instead of you having to deal with the Dodge dealer for a loaner. I'm not sure what else you may be requesting, but it appears to me that this dealership has gone beyond in providing you everything needed while your truck is being repaired under warranty at the Dodge dealership.

December 08, 2019

The Blacks will like to say Thank you! For all the work you put into ensuring we were able to drive off the lot in our new whip. We are please with all you do, and will always come to the Hyundai dealersh More

by Future Buyer...
Recommend Dealer
Yes
Employees Worked With
Perry Weldon
November 19, 2019

Terrible This dealership needs a lot of work when it comes to customer service. There attitude is I really don’t car unless you here to buy a car, starting wit More

by smithxe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Perry Weldon, Craig Edwards, Victor Daniel, Menno Jordan
Nov 19, 2019 -

Southtowne Hyundai Riverdale responded

I will respond the same way I did yesterday while you were at the dealership. First of all, your husband did sign the check in sheet where he was advised if it is not under warranty there would a diagnostic charge to determine the problem for your check engine light. If you would like a copy of the video showing him signing that paperwork I would be happy to forward it to you. Secondly as I tried to clearly explain to you, warranty only covers defects and not damages to components on the vehicle. I had asked if you had read your owners manual where that is clearly spelled out and you proceeded to change the subject. We provided you evidence where the wires to the solenoid on the turbo were either cut or chewed on by an outside influence, you did not want to listen and implied we may have done it. As I asked your son if the check engine light was on when the vehicle was brought in; knowing it was on since you all stated you had it scanned at another facility, he then proceeded to tell me that it was going on and off and emphasized it may have been off. The repair was completed within the time allotted for the diagnostic for a non warranty failure. Looking at your history on this vehicle you also had to have wiring repaired to your purge valve as well. Since you do not have the vehicle serviced at this Hyundai dealership or any other Hyundai dealership you may want to look into where you do have your vehicle serviced. I would rather have just repaired this under warranty to Hyundai than have to deal with the nasty attitude you displayed at the dealership; however, it is not the fault of Hyundai that your wires were cut and it is our responsibility to determine cause and bill the appropriate party for the repairs. Ultimately you were requesting that the repair be done free of charge and that is what this boiled down to, not customer service but free service.

November 19, 2019

I always feel like family when I’m there. From the purchase of my first car when I was very nervous Craig was very patient and throughly explained the process which is why I purchased my 2 car from hi More

by tmjackson0823
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Edwards
November 07, 2019

Worst experience ever when dealing with Perry Weldon. He threw around how long he worked in industry. And spoke in a harsh un caring manner More

by Stanley
Recommend Dealer
No
Employees Worked With
Perry Weldon, Lucas Walls, Herschel Parker, Debra Valentine, Victor Daniel, Menno Jordan, Debbie Branch
November 01, 2019

Very Friendly I have been coming there since 1997 when I got my first car from Hyundai sold to me by the infamous Bobby Smith. I came in yesterday to purchase a ne More

by Tremyne Jenkins-Burney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herschel Parker, Debra Valentine, Victor Daniel, Mike Cole
September 19, 2019

Great Customer Service We have bought 4 Sonota's and recently a Porsche Panamera from Southtowne. Each time Roderick has been our salesman. He and the team always provides u More

by Mrs Coleman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roderick T. Curtis, Lucas Walls, Herschel Parker
September 03, 2019

Unqualified Staff - Service Center I visited this location today as a normal customer for a services and had the worst experience ever in life at a dealership to get my vehicle service. More

by URGENT- RUDE Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Victor Daniel, Mike Cole
July 24, 2019

Greatttttt🤩🤩🤩🤩service Great customer service he’s the best I will recommend him to everyone that’s inquiring about Hyundai 👌🏽 I came in thinking I wasn’t go More

by Nikki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harvey Jones, Daniel Tesfaye
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