Southern Volkswagen Greenbrier - Service Center

I had a good experience with Southern VW. Wes took care of the issue and it was resolved in a timely manner Wes took care of the issue and it was resolved in a timely manner More

The service was outstanding as a service advisor took in my vehicle at the scheduled time, listened to my request and completed my vehicle the same day. my vehicle at the scheduled time, listened to my request and completed my vehicle the same day. More

Wonderful service department! My Cross Sport overheated and after getting it towed to Southern, they quickly got to work and fixed the issue which ended up being fairly minor and My Cross Sport overheated and after getting it towed to Southern, they quickly got to work and fixed the issue which ended up being fairly minor and was fixed quickly. Thanks to Andrew for always taking great care of my car and the team for fixing it! More

Been coming here for years with various cars I purchased because your service was good. The last year or so the service has been horrible. I had an appointment to come in to have an airbag replacement due because your service was good. The last year or so the service has been horrible. I had an appointment to come in to have an airbag replacement due to a recall for my 2014 Volkswagen Passat. When I scheduled the appointment two weeks ago I was assured the part was in. Plus I received notices confirming my appointment. My appointment was 7:45 am Jan 14, 2025. I arrived right on time and was told they couldn’t check me in because Andrew wasn’t there yet. 30 minutes later I was told he still hadn’t arrived so I asked why someone else couldn’t check me in and they said it was their policy to check in only with assigned staff. FINALLY Andrew showed up and said they didn’t have the part and he had been trying to find it elsewhere. So they lied to me as he was there somewhere calling around at the last minute. He admitted he should have called me the day before but didn’t. Last time I was there I had to wait forever for a simple state inspection. There appears to be staffing issues that desperately needs to be addressed. More

Told one time appointments are not required and next time they are I am a bit confused. they are I am a bit confused. More

The wait time was extremely long and the customer service was overall helpful and okay. was overall helpful and okay. More

Wes was amazing and attentive. He took all of my concerns seriously and made sure I got my car back in a timely manner He took all of my concerns seriously and made sure I got my car back in a timely manner More

Had my brand new car for almost a month minimal communication and no efforts made to make it easy communication and no efforts made to make it easy More

advisor called about some extra things like a tire rotation and i called back 4x and was completely ghosted. So i finally just picked my car up the next day and they only did the bare minimum and didn rotation and i called back 4x and was completely ghosted. So i finally just picked my car up the next day and they only did the bare minimum and didn’t fix my windshield wipers like i had asked. pretty disappointed in the quality of service, I expected better. More

Wonderful people, service, attention to detail, very friendly folks, clean facility, offered refreshments. Top shelf Service! friendly folks, clean facility, offered refreshments. Top shelf Service! More