Southern Volkswagen Greenbrier - Service Center

I enjoy my interactions with my service rep, Andrew. He is very knowledgeable and has help me personally understand and use the electronics in my vehicle. He handles any problem that I bring to with e He is very knowledgeable and has help me personally understand and use the electronics in my vehicle. He handles any problem that I bring to with ease. You need to have more guys like him on your staff. To boot, he always has a professional demeanor, one of the best that I have had the pleasure to work with. More

I had an appointment set at 8 am , there was no line it was Saturday I arrived early , I was told that my car would not be ready until 4 pm. I questioned the agent helping me , I had an oil change and a st was Saturday I arrived early , I was told that my car would not be ready until 4 pm. I questioned the agent helping me , I had an oil change and a state inspection to be done. In order for me to remain at the dealership for 7 hours for an oil change and an inspection I would need to pack medicine and 3 meals. I left the dealership. Very unhappy as I had told the very kind and courteous service agent I would be staying. As it turned out my car fortunately only took 3 hours and I was at home during the process. I have purchased 5 vehicles from VW. In the past communication has been excellent as well as service. I’m guessing this was an inexperienced crew. I had a very difficult time time getting anyone to answer the phone from the # provided on the web. More

The team at Southern is always responsive, pleasant to deal with and helpful with my servicing needs. I’ve done business with Southern for over 30 years. deal with and helpful with my servicing needs. I’ve done business with Southern for over 30 years. More

I Like dealing with my service rep, Wes. He's promt, no xx and I have my needs taken care of. He deserves a raise. He's promt, no xx and I have my needs taken care of. He deserves a raise. More

West was great at fixing the two issues that we had going on . The main issue we were able to get are car fixed on . The main issue we were able to get are car fixed More

Great customer service, timely work and service performance. Waiting area is clean and snacks help out doing the wait time.. performance. Waiting area is clean and snacks help out doing the wait time.. More

I didn't receive a car wash and nobody explained nothing about my car. I didn't receive a complementary ride. about my car. I didn't receive a complementary ride. More

The service team is always professional. They make sure everything is taken care of. Thank you, Southern Service team. They make sure everything is taken care of. Thank you, Southern Service team. More

It was the best and the quickest service I’ve ever had and I will recommend it to everyone and I will recommend it to everyone More

They do a good job, I would tell others to check them out. You are in and out very fast out. You are in and out very fast More