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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,409 Reviews
Call Service Center (757) 424-4689

1,409 Reviews of Southern Volkswagen Greenbrier - Service Center

Sort by
August 28, 2024

It’s okay…but I will not be returning to this location. Have a good day. More

by vita685
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Hallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Southern Volkswagen Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernvolkswagengreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 25, 2024

Southern Volkswagen is “OCD” . One Cool Dealership. Wes is very professional and I appreciate his expertise. More

by 6SpeedFloater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Seyfert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Lanier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrence Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tavis (TJ) Tabb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cedric Hurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah Graham, Robert Boyd, Eric MCKENNA-HALLAL
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Aug 29, 2024 -

Southern Volkswagen Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 25, 2024

My brake fluid cap was missing, not sure how and I had to buy a new one for $40.00 I was not happy!! More

by DLUISTABON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Inda
Report | Print
Aug 29, 2024 -

Southern Volkswagen Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

August 24, 2024

The service was courteous and very prompt. . I was very please with my visit. Thanks More

by VICTORYVAN1@YAHOO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Report | Print
Aug 29, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 24, 2024

Tim and his service techs are great quick to complete work and always very good at helping me find any issues known and unknown on my cars. I'v had the same tech for three cars and multiple repairs on ea More

by GOFAST357.MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Seyfert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrence Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim in service
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Aug 29, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 24, 2024

The service center was very professional, the lounge was comfortable. And though I had one fuzzy screen incident, the recall that was conducted on my vehicle seems to be doing alright. Though the service to More

by elmarduk753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Seyfert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cedric Hurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to provide us with this feedback.

August 23, 2024

Good customer service. Waits time too long.will again in the future on my service need. More

by NONE23
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service. India
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Aug 29, 2024 -

Southern Volkswagen Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

August 23, 2024

Best thing about them is their service peeps. Worst thing is the hounding unsolicited "offers". More

by CRITTERQUEENHCB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew my service advisor
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Aug 29, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 23, 2024

Work began at the appointed time and was done in a timely manner. Staff was friendly. More

by BOSVOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Aug 29, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 23, 2024

We had a real emergency This week and Timgot our car on the road in a hurry and was so kind to me. I am an 80 year old and was pretty frantic and he got us rolling and was so kind to me. We are long time c More

by JWHITE5482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa
Report | Print
Aug 29, 2024 -

Southern Volkswagen Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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