Back

Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,296 Reviews

5,296 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Sort by
March 21, 2023

Great job with my Nissan Pathfinder. Provided timely, friendly service for a recall. Thank you! More

by browders5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Mar 21, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

March 21, 2023

Amazing service team—professional! ! Very clean waiting area. Efficient and communicates well! Best I have ever experienced! More

by LMP86BLP87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Adams (Subaru)
Mar 21, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 21, 2023

Good communication from making appointment to arrival. Also , good at explaining repairs & cost & follow up. Very comfortable waiting area. Also , stay on schedule More

by LARRYESPROUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Hyundai Service Department Supervisor - She was excellent
Mar 21, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 21, 2023

Employees are always very friendly and courteous. I recommend Hyundai to my friends and family. More

by KTJOMAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 21, 2023

The sales team and service front desk team are great. The reason for the poor rating is the mechanic dinted my driver door on the lift and left oil all in the engine bay. And when asked about the door wh More

by ZJANNAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harold Woody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 21, 2023

Service is easy to schedule. The team is friendly and professional. You do what you say and service is always fast. The waiting room is reasonably comfortable and the coffee is g More

by DUNCBOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
4.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Durham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 21, 2023

The service we received or our nissan armada was excellent. Thank you so much Sincerely Emily More

by MLELIBERI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 21, 2023

Service was great. People were friendly. I feel confident in taking my car back there. More

by LRTAYLOR22
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 21, 2023

They were very professional ! They got my car in on time and finished it in a timely matter as well ! Best of all the young gentleman that checked me in took the time to go to car More

by DEB.GAERTNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 21, 2023

I've been a customer for many years and the customer service and service department are the best...thanks! More

by SKAYB1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

...
388
...