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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
5,315 Reviews
Call Service Center (540) 362-4800

5,315 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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April 17, 2023

My recall repair went as planned and the dealership had the car ready early. The staff member who helped me at pickup was very pleasant and courteous.. More

by MIKEDUV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyse Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 17, 2023

Their customer relations is aweful! I think there employees forget that the customer is really who pays them! More

by jrutter1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike White
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 16, 2023

Great service. They are prompt and clearly describe what is needed and why. Very professional More

by K.LANDGRAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Sigmon (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 16, 2023

Staff very friendly and informative. They kept me up to date on what was going on with my vehicle. More

by LINDAOV1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Starkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sigmon (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyse Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Brickner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Adams (Subaru)
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Apr 17, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

April 16, 2023

They always make sure I am well taken care of. Thank you to the entire service department! More

by LaSonya.poindexter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Sigmon (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Adams (Subaru)
Report | Print
Apr 17, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 16, 2023

Excellent service! Service personnel very friendly and knowledgeable. Very happy with our experience on our car. More

by meadowssl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No sure of the name
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Apr 17, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 16, 2023

The repairs were great! But keeping me informed on the status of my vehicle, in the two weeks it was there, was sorely lacking. More

by cfowlie7
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyse Allen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your feedback and are eager to better your return experience.

April 15, 2023

I love the staff at Southern Team. You rock! They always keep me informed about my vehicle needs. More

by HOOTYOWL1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 14, 2023

Troy is great. Extra words to meet the minimum. I've never understood that requirement. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Brickner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Great job!

April 13, 2023

Best dealership in the Roanoke area as far as I'm concerned. Best service and best sales! More

by DSHERR60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Brickner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Horatio Deregos
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Apr 13, 2023 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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