Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

I called the dealership 2 1/2 months ago to make an appointment since my check engine light was on. My car is a 202 2 Tiguan and still under bumper-to-bumper warranty. I was told that I could not have appointment since my check engine light was on. My car is a 202 2 Tiguan and still under bumper-to-bumper warranty. I was told that I could not have an appointment for 2 1/2 months. After I asked to speak with the manager, he asked that I bring my car out so that it could be diagnosed to make sure that the check engine light would not damage my engine to continue to drive even though they could not fix my car for sometime. I did this, the problem was diagnosed, and he assured me that he would order the part that was necessary and it was covered by the original warranty. I brought my car back 2 1/2 months later. Each trip to Southern team is a 20 minute drive for me. I was told that he did not order the part, he was gone from the dealership and that the part would be ordered, and I would be notified when the part came in. I went back to the dealership and picked up my car. No one ever called. I finally called and inquired and the parts manager assured me that he had given them my name to call since the part had come in several days before. I asked to be transferred to make an appointment to have my car fixed and left a message and no one called me back. Several days later, someone finally called me from the dealership and told me that they could fix my car the following week. I made another trip to the dealership and dropped my car and it was ready later that day. So, this is over three months later and five trips to the dealership later I finally got my car back fixed. More

It was my daughter not me No Your messages xxxx me off a lot Done lot Done More

They are very professional and knowledgeable. They are very polite and do go over the work they completed and do advise if any additional service is needed. They are very polite and do go over the work they completed and do advise if any additional service is needed. More

Professional staff. Comfortable waiting area but no more snacks there like there used to be 😞 Comfortable waiting area but no more snacks there like there used to be 😞 More

Great service and fast. Service man was very helpful and explained what was going on with my car. Service man was very helpful and explained what was going on with my car. More

The service department is great! Kept us informed of service and performed in a timely manner. Kept us informed of service and performed in a timely manner. More

Always listens to my concerns and the ease of getting an appointment is nice . The dealership has always been very accommodating. appointment is nice . The dealership has always been very accommodating. More

The people were very friendly and informative for a first time financer! I was glad everyone was patient with me and was able to give me a good deal on my first car! Very reasonable pricing! time financer! I was glad everyone was patient with me and was able to give me a good deal on my first car! Very reasonable pricing! More

They made arrangements for me to get service after we both had to cancel appointments. Always friendly and professional. Most importantly they have the best hot chocolate you'll ever find in the waitin both had to cancel appointments. Always friendly and professional. Most importantly they have the best hot chocolate you'll ever find in the waiting room. More

I was charged $200 just to look at my car at the Hyundai Dealership. In the past when I’ve taken my Nissan it only cost $100. Both are high but $200 is unreasonable! I also asked about ordering a replace Dealership. In the past when I’ve taken my Nissan it only cost $100. Both are high but $200 is unreasonable! I also asked about ordering a replacement key for my 2014 Hyundai. I was quoted $630. I was an able to order a key for $35 and have it cut and programmed with a local company for only $85 and it worked great. $630 is outrageous. I feel like the Dealership wants to take advantage of customers! More