Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
Roanoke, VA
5,263 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center
Professional, courteous staff. Work completed promptly and in a timely manner. At completion of service a thorough review of vehicle status as well as work done. Work completed promptly and in a timely manner. At completion of service a thorough review of vehicle status as well as work done. More
I called this dealership for a problem that came up and know one returned my call. Poor customer service. know one returned my call. Poor customer service. More
So convenient to our home. ..beautiful facility...lots of helpful people.....Quick service....great rep who took my order and followed through to the finish. ..beautiful facility...lots of helpful people.....Quick service....great rep who took my order and followed through to the finish. More
I received great service in a efficient amount of time and everyone was very polite and everyone was very polite More
Thorough service. Pleasant staff. For many years the staff and service have been more than we could ask for. Pleasant staff. For many years the staff and service have been more than we could ask for. More
Great service on my vehicle. Work was completed before promised. The cleaning detail was above and beyond. Work was completed before promised. The cleaning detail was above and beyond. More
The dealership has been very nice and helpful. However, this is my second time bringing my car to the shop for the same issue. My lower infotainment screen was pushing its own buttons. 6 days afte However, this is my second time bringing my car to the shop for the same issue. My lower infotainment screen was pushing its own buttons. 6 days after purchasing the 2024 Outback, I started experiencing the issue. Upon the initial startup of the day, it would push its own buttons - change the vent selection, cut the air on/off, cut A/c on/off. When driving during this issue, it would quickly bounce around random selections - multiples per second. I reached out to Kevin within the dealership, with videos to show the first times it happened. He advised reached out to Service and showed them. When I took it into service, I showed my own video of what happened. The technician didn't "experience" the issue when they had it for the appointment, but they did a system update that may fix the issue. The issue stopped for 4 days. This was the second trip back for the same issue. I've had a Subaru rental for 6 days. I left my car for the technician to experience, because I didn't want to bring the car back home until it was fixed. After a couple days of the technician not experiencing the issue again, I was able to send a link of my video of the issue to Service (Mike.) The video was over a minute long and when he showed the technician, he said the screen would need to be changed. Thankfully, it was delivered overnight and could be fixed the next day. So although I'm very pleased with the dealership itself, it stinks that it's been over a month to get this fixed. More
Fantastic service fantastic people great attitudes. The car came back in great shape. Thank you The car came back in great shape. Thank you More
The repair was detailed for me in a written format that was easy to understand...much appreciated. Teh service agents were courteous and respectful. was easy to understand...much appreciated. Teh service agents were courteous and respectful. More
The woman that help me was very knowledgeable and helpful on what I need done soon on what I need done soon More