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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
4,414 Reviews

4,414 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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June 15, 2024

Very nice place and they get you in and out quickly. Service is great! Staff very helpful. More

by Ladymaxi7
Recommend Dealer
Yes
Employees Worked With
Danielle Starkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sigmon (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyse Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

The prices are higher than other places, but the convenience, friendly staff and knowing the service was done to factory specs make it worth it. More

by williambond6033
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Horatio Delgores....... the best.
June 15, 2024

The Oil change was done very quickly and on time. Service advisor was very pleasant. More

by SWAYNEDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

Awesome service. Mike Kazee is the man. Great service, great people. Great experience with everyone More

by Braddmcfarland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyse Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

It’s always Clean and super convenient to my home and work. Appointments are done in a very timely matter More

by KBCBASMI5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Woody
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2024

300 miles on the odometer and for a check engine light. Once the Roanoke dealer understood we purchased elsewhere, we were toast. We got a rollback and transported a brand new Jetta GLI to Charlottesville More

by IAN.YEATON
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Wood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ferguson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Munsey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We value and appreciate your business, Ian. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

June 14, 2024

Prompt service and a beautiful new dealership location. Excellent adviser in Danielle with knowledge and courtesy! More

by PASTORBARRY.ERCC
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Starkey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 14, 2024

Staff were very friendly and professional. Service was quick and waiting room amenities were very nice. More

by PENNERZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 14, 2024

Didn’t do the service I took the car in for. Was supposed to do an airbag recall. Told me he didn’t have anyone there to do it and I’d need to leave it there over the weekend. When I scheduled t More

by chad.trent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Chad. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

June 14, 2024

Easy check in and easy informative check out always. Because of the 15 word minimum I will never do another survey More

by PICKLEDPENNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to provide us with this feedback!

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