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Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

Roanoke, VA

4.6
4,413 Reviews

4,413 Reviews of Southern Team Hyundai Nissan Subaru Volkswagen- Service Center

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June 28, 2024

Hyundai will not fix the paint on my SUV that they had a recall on. I’m a single mom and this was a huge purchase for me and now the paint is coming off. Pretty Disappointed in Hyundai More

by hmcclung1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
Jul 02, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 28, 2024

We had to wait while the attendants went to lunch. I wish they had notified us before hand so we could have been scheduled after lunch rather then have to be kept waiting an extra half hour. And when More

by KIMALMACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Starkey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your feedback and are eager to better your return experience.

June 27, 2024

Loved the professionalism. Everybody was very nice. Car wash could have been better though. Smile More

by HERBERTMCNEAL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Gartmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 27, 2024

Awesome to work with - so easy to get an appointment, everything is done right, the facilities are very nice, work is done quickly and explained thoroughly. More

by MINDY.BRINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sigmon (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyse Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 27, 2024

Very friendly, efficient and professional. Love the new facilities. Definitely will keep taking my car there. More

by K0D3LL79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Adams (Hyundai)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 26, 2024

Today with Maria Durham and tech with Mike, all went well👍. Good Job 👏🏾 I was 😊 More

by REALDEALDREA
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mike White
4.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Durham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 26, 2024

Usual prompt and reliable service. The folks in service are friendly and explain all options. More

by GHOLLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sigmon (Subaru)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 26, 2024

Good quality service when scheduling and having service done to vehicle. Prompt response if any issues arise. More

by RAYS9ERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Gartmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 26, 2024

Friendly employees, the service clerks are very helpful explaining what needs to be done and the pricing. They give you several waiting areas for when you bring your car in for simple things like changing More

by SWAMP156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 26, 2024

People are great! Getting service done is extremely slow, months to wait for service!! 4-5 months waiting! More

by RUBYDOO1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember the people!
Jun 27, 2024 -

Southern Team Hyundai Nissan Subaru Volkswagen responded

We appreciate your feedback and are eager to better your return experience.

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