Southern Team Hyundai Nissan Subaru Volkswagen

Mel was incredibly patient and made sure to answer all of my questions to my satisfaction. He was very straightforward and easy to work with. Everyone I interacted with at Southern Team was pleasant and work my questions to my satisfaction. He was very straightforward and easy to work with. Everyone I interacted with at Southern Team was pleasant and worked to make sure that we were happy with our purchase and our dealership experience. I would recommend this dealership to friends and family. More

Friendly, patient, helpful and knowledgeable! They made the entire process stress free. Very efficient too! They made the entire process stress free. Very efficient too! More

team is always professional, I dont look at prices when I get good service, Eric Horne is why I come to the dealership, view history of my 2014 Impreza and see why. Thanks get good service, Eric Horne is why I come to the dealership, view history of my 2014 Impreza and see why. Thanks More

This is the 3rd vehicle we have got from you all and Luis Diaz is the best sales person we have ever had he is great. Diaz is the best sales person we have ever had he is great. More

Mark has always been friendly and wonderful to work with. Service is great and fair! Service is great and fair! More

Good customer service, they kept us updated during the process when there were delays due to other customers ahead of us. process when there were delays due to other customers ahead of us. More

They were very helpful, nice and explained things throughly. Was in and out fairly quick. throughly. Was in and out fairly quick. More

They were kind and friendly, wanting the best for their customers. Made the process easy. customers. Made the process easy. More

Worst experience of 15+ cars I've purchased. A few concerns: Inflexibility of price negotiation - While I appreciate that this is a "seller's market" due to car shortages, after I was told t A few concerns: Inflexibility of price negotiation - While I appreciate that this is a "seller's market" due to car shortages, after I was told that I had received the best possible offer for the car...I was still receiving emails telling me the price of the car had dropped. I actually received one such email while I was on the phone with my salesman discussing the final price of the car. However, the price of the car apparently had not dropped. That's just a bad experience, and it feels like mixed messaging to customers on pricing. Add-ons at sale closure - During the sale closure, LoJack and a theft deterrent insurance were added to the car. I did not want these services, was told that I could not opt out, and I was required to accept terms of both services in order to purchase the car...even though the paperwork clearly states these services are not required to purchase the car. I was told that I wouldn't be directly charged for these services, but I'm sure this was somehow calculated into the price (which may explain some of the pricing inflexibility above, the need to recoup costs of these add-ons). To make it even worse, I called LoJack to cancel the service - I was told that the device was not even set up properly on the car...so if I would have chosen to activate the service, it wouldn't have worked anyway. To summarize...in order to buy the car I was forced to accept a service that the paperwork says I don't have to accept, and that service is useless because it wasn't set up correctly at the dealership. I've seen where regulators are cracking down on these types of unrequested add-on services in auto sales and I understand why now. I've asked the dealership to provide me with the location of the unusable LoJack box so I can remove it from the car, but 2.5 weeks later no one is helping me on this despite requesting this from numerous contacts at the dealership. They have their money, so don't really care about customer service at this point. Unpreparedness of the car - We confirmed that we would purchase the car on Thursday and pick it up on Saturday. During that conversation, we expressed that we live 2.5 hours away, and wanted the car ready to go when we arrived, since we were short on time and had a long day of driving. When we arrived, the car had not been prepped, and it took another hour for the dealership to get it ready for delivery. I don't understand why the car wasn't ready, but it wasn't respectful of our time considering we were advised the car would be ready to go. More

Always impeccable in their service to their customers and I never have complaints in how they assist. I never have complaints in how they assist. More