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Southern Oregon Subaru

Medford, OR

4.9
676 Reviews

3103 Biddle Rd

Medford, OR

97504

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676 Reviews of Southern Oregon Subaru

August 09, 2024

Absolutely worse dealership in Southern Oregon! Hands Down unprofessional Sales Manger Craig Pena with a verbal acumen of dropping the F bomb every sentence and threatening to cancel a car purchase More

by Kevwkelly26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Valerie Terrones, Craig Pena
Aug 09, 2024 -

Southern Oregon Subaru responded

Thank you for sharing your feedback. At Southern Oregon Subaru, we take great pride in maintaining a respectful and positive environment for both our customers and our employees. It’s our responsibility to ensure that our team members are treated with the same respect that we offer to all of our valued customers. After reviewing the situation, we want to clarify that we were defending our employee after inappropriate language was directed towards her. In our frustration, we responded with language that was also inappropriate, and for that, we sincerely apologize. This does not reflect the professionalism we hold ourselves to, and we will take steps to ensure it doesn't happen again. We appreciate your understanding and are committed to providing a better experience in the future. Please feel free to reach out to us directly if you'd like to discuss this further.

August 08, 2024

AJ and the team at SO Subaru made our car buying experience great! We normally hate to shop for used cars and before we found SO Subaru, nothing had changed our minds. We had been ALL over looking f More

by Clh143
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Knutson, AJ Medina, Levi Hurd
Aug 09, 2024 -

Southern Oregon Subaru responded

Thanks so much for the kind words. We are thrilled to have you a part of the family. We hope that car gives you many good years of driving.

August 05, 2024

Over the years Stephan in the service department has taken care of all of my repairs and maintenance for my 2006 Subaru. This last time was no exception, and he fit me in quickly and set me up with a re More

by AN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephan Abrams
Aug 05, 2024 -

Southern Oregon Subaru responded

Thank you for taking the time to write this nice review!

August 01, 2024

Friendly staff and excellent service. A car buying experience with no pressure. Highly recommend Subaru and Thomas for the help! More

by Bren
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Adams, Nick Knutson, Thomas Ownby
Aug 09, 2024 -

Southern Oregon Subaru responded

Thank you so much for writing this lovely review. Welcome to our little family.

July 28, 2024

They wet over and beyond to get us the car we wanted! Thanks to the Subaru team! More

by Wadenjim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Knutson, Levi Hurd
Jul 28, 2024 -

Southern Oregon Subaru responded

Amazing. Thank you two. It was a pleasure to help you guys out.

July 16, 2024

This has been hands down one of the greatest moments of my life and I absolutely love my new 2024 Subaru Crosstrek Sport! Thank you so much Southern Oregon Subaru! You are the best! More

by rickiehacker31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Nidalmia, Bob Adams, Nick Knutson, Levi Hurd, Chris Fipps
July 13, 2024

AJ was great. It did feel awkward with the hand off to Ron. I feel that could have been explained better. More

by Bblrixe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Knutson, Ron Hogan, AJ Medina
July 12, 2024

I had a wonderful experience at Southern Oregon Subaru! Gipper was super groovy and helped me find a car that I love! Valerie, the business manager, was extraordinary! I am so happy that I decided to stop More

by Inabond007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Knutson, Ron Hogan, Gipper Gibson
Jul 12, 2024 -

Southern Oregon Subaru responded

Love that you thought Gipper was groovy. Love the experience you had. I wish you the very best!!

July 10, 2024

We found that Southern Oregon Subaru was very professional and very friendly! First time doing business here, but will definitely not be the last time! More

by Bob@klamathradio.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Knutson, Ron Hogan, Levi Hurd
July 10, 2024

Gipper is the best! What a great guy, so grateful for his help, knowledge and kindness. Highly recommend his assistance when making a purchase. More

by KFalls
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gipper Gibson
Jul 10, 2024 -

Southern Oregon Subaru responded

Thank u so much Randi and Ed, u two are amazing and such a beautiful white Onyx Outback for the Oregon weather and adventures!! Welcome to the Southern Oregon Subaru family!!

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