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Southern Oregon Subaru
Medford, OR
673 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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673 Reviews of Southern Oregon Subaru
September 26, 2024
Thomas was extremely helpful and knowledgable without using any pushy sales tactics! I am so excited to finally drive a subaru, thanks to Thomas! using any pushy sales tactics! I am so excited to finally drive a subaru, thanks to Thomas! More
by kimball.rosamond0
Employees Worked With
Thomas Ownby
September 25, 2024
Southern Oregon Subaru is just the best. Ron Hogan is professional, easy to talk to and great sense of humor. Love this guy! Love my car! Love all the extra miles this dealership goes to mak Ron Hogan is professional, easy to talk to and great sense of humor. Love this guy! Love my car! Love all the extra miles this dealership goes to make sure everything is just perfect! Thank you Southern Oregon Subaru and especially thank you Ron Hogan! More
by Streetlevel
Employees Worked With
Ron Hogan
September 23, 2024
Thomas was quick and kind. He was very professional. The cat drives beautifully. The only reason I did not give the dealership itself was because their price did not match what He was very professional. The cat drives beautifully. The only reason I did not give the dealership itself was because their price did not match what was on their website. Otherwise, I am extremely happy thus far. We purchased the warranty and hope that's as good as it sounds. Would recommend this dealership to work with. Ask for Thomas! More
by kailipecnick44
Employees Worked With
Thomas Ownby
September 18, 2024
If you are looking for a new Subaru or even a used car Southern Oregon Subaru is the place to go. I just purchased my second Subaru from SOS, a 2024 WRX Limited in World Rally Blue. Chris Fipps was extrem Southern Oregon Subaru is the place to go. I just purchased my second Subaru from SOS, a 2024 WRX Limited in World Rally Blue. Chris Fipps was extremely helpful and answered all my questions. This was a no pressure friendly buying experience. They did not have the WRX that I was looking for on the lot. GSM Nick Knutson went above and beyond and searched other Subaru Dealerships and he found the WRX I was looking for. The next day the WRX was delivered to SOS from the other dealership and not only did Chris and Nick go the extra mile, they had the WRX trailered to SOS instead of having it driven to SOS, now that is definitely going above and beyond to provide great customer service. I really appreciated the awesome great service that Chris and Nick gave. Make sure and check out SOS for your next new and / or new car. SOS definitely gets 2 thumbs up!! More
by Rick
Employees Worked With
Nick Knutson, Chris Fipps
September 16, 2024
Let me preface this with the belief that S. O. Subaru has some very nice employees working in their dealership . I traded a 2021 Lincoln Corsair for a 2018 Ram 1500 as I needed to be able to h O. Subaru has some very nice employees working in their dealership . I traded a 2021 Lincoln Corsair for a 2018 Ram 1500 as I needed to be able to haul wood/gravel etc. The Ram appeared to be in good condition and all I was looking for was a safe truck to work around my place. Issue 1. Tint on the front windshield (aftermarket) was beginning to bubble. I was told to just hang on to my car and that I could pick up the Ram in a day or so when the tint had been removed from the windshield. Issue 2. On the test drive a service air bag light came on. I was assured it would be taken care of and we closed the deal. The tint was removed from the windshield within a day or so and I was informed they (SO Subaru Service Department) was working with Lithia Dodge to address the air bag warning light. In the end the truck stayed at Dodge for approximately 6 weeks awaiting parts and the repair. In fairness, SO Subaru did loan me a half ton truck once I told them that my bank had already paid them for the truck and I still didn't have a truck to drive. Issue 3. OEM radio had begun to delaminate (worked fine during test drive) and the day after I picked the Ram up from SO Subaru (approximately 6 weeks after the close of the deal) the radio became inoperative. As most of the settings for door locks, windshield wiper operation, headlight delay, etc are all accessed through the radio this was a major concern. I reached out to the salesman I dealt with and told him of the issue. He asked me to bring it in and have the service department take a look at it. While the serviceman was looking at the radio he mentioned that he had noticed this issue with the truck when he was conducting the safety check prior to my purchase. I had not been informed of the issue with the radio but don't think it was intentional. I was told that I could have the radio replaced with an OEM radio (approximately cost of $1600 per salesman) and that SO Subaru would cover approx $800 OR I could install an aftermarket stereo and they would cover the first $800. I went with the latter and spent $300 + out of pocket. Approximately 1 week ago (after driving the truck for about a month) the Service Air Bag Light came on again. I reached out to SO Subaru and was directed to contact Lithia Dodge. SO Subaru also called Dodge service department to let them know I would need an appointment. I called Dodge and was told that it would be October 8th before they could look at my truck. I am not a mechanic and have no idea if the light means that the airbag may deploy for no reason while driving OR if it won't deploy in the event of an accident. Again, I was just looking for a safe work truck. I went back to SO Subaru to ask if they would but the truck back from me. The asking price at purchase was $28K and research told me that the vehicle should have been worth that much so I didn't negotiate the price but paid $28K. After the "Air Bag Light" came back on I approached the sales manager and I was told they would buy the truck back from me for $22K. That works out to be a cost of $6K for about 6 weeks of use and around 2000 miles. So here is the thing. I think they tried to do what was right but since the radio was known to be defective at the time of purchase and wasn't disclosed, I probably shouldn't have been out the $300+ but not the main concern. The issue with the airbag is definitely a safety issue, was known at the time of sale. They tried to do the right thing but still I am saddled with a vehicle that I don't know whether it is safe to have my family in and the cost of that lesson is $6000. Maybe I am whining but seems not quite right. More
by FredJ
Employees Worked With
Chris Fipps
September 06, 2024
The dealership was helpful to find the car that suited us. Thomas was very professional without using high pressure sales and truly easy to work with. We will be coming back next time we need a vehicle. us. Thomas was very professional without using high pressure sales and truly easy to work with. We will be coming back next time we need a vehicle. More
by Angie
Employees Worked With
Craig Pena, Thomas Ownby
September 06, 2024
I recently traded in my 2020 Tacoma for a 2024 Subaru WRX at Southern Oregon Subaru, and I couldn't be more pleased with the experience. Anthony was my salesman, and he made the entire process of trading in at Southern Oregon Subaru, and I couldn't be more pleased with the experience. Anthony was my salesman, and he made the entire process of trading in my vehicle and purchasing the new WRX both painless and fast. I felt that I received a fair price for my Tacoma and an excellent deal on my new WRX. Anthony, along with Nick and the finance department, went above and beyond to ensure I got the best deal possible. I highly recommend Anthony and Nick to anyone looking to buy a vehicle, and I will definitely be referring my family and friends to them. More
by Chasen
Employees Worked With
Nick Knutson, Anthony Dilworth
August 29, 2024
I am super pleased with the help and experience I had at Southern Oregon Subaru, I would definitely recommend this dealership to others! Southern Oregon Subaru, I would definitely recommend this dealership to others! More
by Brittany.barnett05
Employees Worked With
Nick Knutson, Thomas Ownby
