Southern Oregon Subaru

Nick and all the staff, John Bermea, Cole Hancock and the finance manager Josh, were all very friendly and professional and were an absolute blast to work with. I had a great experience and was treated like finance manager Josh, were all very friendly and professional and were an absolute blast to work with. I had a great experience and was treated like family! It was a very pleasant experience!!!!! More

Let me preface this with the belief that S. O. Subaru has some very nice employees working in their dealership . I traded a 2021 Lincoln Corsair for a 2018 Ram 1500 as I needed to be able to h O. Subaru has some very nice employees working in their dealership . I traded a 2021 Lincoln Corsair for a 2018 Ram 1500 as I needed to be able to haul wood/gravel etc. The Ram appeared to be in good condition and all I was looking for was a safe truck to work around my place. Issue 1. Tint on the front windshield (aftermarket) was beginning to bubble. I was told to just hang on to my car and that I could pick up the Ram in a day or so when the tint had been removed from the windshield. Issue 2. On the test drive a service air bag light came on. I was assured it would be taken care of and we closed the deal. The tint was removed from the windshield within a day or so and I was informed they (SO Subaru Service Department) was working with Lithia Dodge to address the air bag warning light. In the end the truck stayed at Dodge for approximately 6 weeks awaiting parts and the repair. In fairness, SO Subaru did loan me a half ton truck once I told them that my bank had already paid them for the truck and I still didn't have a truck to drive. Issue 3. OEM radio had begun to delaminate (worked fine during test drive) and the day after I picked the Ram up from SO Subaru (approximately 6 weeks after the close of the deal) the radio became inoperative. As most of the settings for door locks, windshield wiper operation, headlight delay, etc are all accessed through the radio this was a major concern. I reached out to the salesman I dealt with and told him of the issue. He asked me to bring it in and have the service department take a look at it. While the serviceman was looking at the radio he mentioned that he had noticed this issue with the truck when he was conducting the safety check prior to my purchase. I had not been informed of the issue with the radio but don't think it was intentional. I was told that I could have the radio replaced with an OEM radio (approximately cost of $1600 per salesman) and that SO Subaru would cover approx $800 OR I could install an aftermarket stereo and they would cover the first $800. I went with the latter and spent $300 + out of pocket. Approximately 1 week ago (after driving the truck for about a month) the Service Air Bag Light came on again. I reached out to SO Subaru and was directed to contact Lithia Dodge. SO Subaru also called Dodge service department to let them know I would need an appointment. I called Dodge and was told that it would be October 8th before they could look at my truck. I am not a mechanic and have no idea if the light means that the airbag may deploy for no reason while driving OR if it won't deploy in the event of an accident. Again, I was just looking for a safe work truck. I went back to SO Subaru to ask if they would but the truck back from me. The asking price at purchase was $28K and research told me that the vehicle should have been worth that much so I didn't negotiate the price but paid $28K. After the "Air Bag Light" came back on I approached the sales manager and I was told they would buy the truck back from me for $22K. That works out to be a cost of $6K for about 6 weeks of use and around 2000 miles. So here is the thing. I think they tried to do what was right but since the radio was known to be defective at the time of purchase and wasn't disclosed, I probably shouldn't have been out the $300+ but not the main concern. The issue with the airbag is definitely a safety issue, was known at the time of sale. They tried to do the right thing but still I am saddled with a vehicle that I don't know whether it is safe to have my family in and the cost of that lesson is $6000. Maybe I am whining but seems not quite right. More